Administrative Assistant Customer Service

Manisha Jadeja

Cottage Road, Sydney, Nova Scotia, B1P2C8

Phone: 782-***-**** ****************@*****.***

Passionate customer centric professional and experienced to provide exceptional customer service. Proficient in processing customer payments using POS and maintaining store environment well organised, efficient and customer friendly. Dynamic in sales and promotion by providing solution with enduring customer relationship.

SKILLS

Customer service:

•Equipped and excellent in customer greeting, handling and promptly answering by understanding their demand and provide good customer experience.

•Good at putting customer first, resolving issues and prioritize their expectation timely and appropriate manner.

•Being able provide accurate and up to date information about customer inquiries like store policies, promotions, loyalty programs and can build lasting customer relationship.

Cash handling and Operation:

•Perform store merchandising, cash and credit/debit card transactions, and cycle counting.

•Competent in receiving telephonic and in-person customer requests, processing, and billing.

•Familiarised with inventory management, stock arrangement, merchandising, store cleaning and organizing to optimize overall customer experience.

•Able to perform sales and promotional activities with proper store policies and procedures.

Soft skills and technical skills:

•Adaptive, quick learner, organised, punctual, responsible, and self-motivated team player.

•Proficient with MS office and experienced in handling POS, and other retail software.

WORK EXPERIENCE

Administrative Assistant

Swaminarayan Enterprise May 2017 – Nov. 2022

•Processed customer billing, filing documents, prepare invoice and reports.

•Responsible to identify customers who need assistance and answering their queries.

•Worked as a part of team and assisted colleagues when necessary to increase efficiency.

•Performed inventory management, merchandising, including receiving and stocking of products.

EDUCATION

Bachelor of Business Administration March 2016

Saurashtra University • Gujarat, India

AVAILABILITY

Available all days including night and weekends.

Contact this candidate