Contract Recruiter Customer Support

Kelly Taylor

**** ****** **■ Stroudsburg, PA ****0 ■ 973-***-**** ■ ************@*****.***

Education

Curry College: Milton, MA Major: Communication 1996-2000 Summary of Qualifications

● A dedicated, detail-oriented individual with a conscientious work ethic.

● Able to establish priorities, handle multiple projects simultaneously, and perform well under pressure.

● A quick learner and team player with strong communication, interpersonal and organizational skills.

● Proficient in Microsoft Office, M.S. Publisher and various Internet applications.

● Skills: Relationship Management, Customer Experience, Time Management, HR Policies, Social Media, Leadership, Organization, Interviewing, Onboarding. Professional Experience

Independent Real Estate Development Project, Waretown, NJ September 2022-January 2023 Real Estate Investor

• Create and manage renovation budget to ensure maximum return on investment.

• Research high rated, qualified contractors.

• Negotiate cost and scope of work with various contractors and select on trend materials within a budgeted price point.

• Stage Property for optimum client turnout.

• Interview and screen potential renters.

• Negotiate rental rate and execute lease agreement. Victaulic, Easton, PA July 2022-September 2022

Corporate Recruitment Specialist (Contract)

• Managed the full life cycle recruiting process including sourcing, screening, interview and offer process.

• Responsible for high volume recruiting and building pipelines of viable candidates in the areas of Construction Piping Services (CPS), Customer Care, Supply Chain and Manufacturing.

• Developed and executed talent sourcing strategies utilizing a broad variety of sourcing mechanisms including, but not limited to; advertisements, resume mining, networking, association / educational partnerships, advanced internet search techniques and employee referrals.

• Participate in weekly intake meetings and debriefings with sourcing, HR and management team members.

• Negotiate salary, benefit and relocation packages, present and finalize offers. Oscar Health, Reading, PA December 2021-June 2022

Senior Sourcing Specialist (Contract)

• Established and maintained the framework for measuring success and tracking KPIs for sourcing team members.

• Investigated the needs of hiring managers and presented a customized recruiting strategy that included sourcing, screening, selection and follow up.

• Partnered with recruiting leads and the recruitment marketing team to build and execute specific sourcing strategies for special projects

• Executed strategies and communications aimed at increasing candidate and employee engagement. STERIS, Mentor, OH August 2021-November 2021

Corporate Recruiter (Contract)

• Partnered with Managers and Human Resources to provide full life cycle recruiting services.

• Delivered exceptional candidates, efficiently and cost effectively through sourcing, relationship building, and effective marketing plans.

• Kept management apprised of key metrics through proper reporting and tracking systems.

• Educated candidates in the Customer Support, Implementation, Help Desk and Project Management space as to the mission of STERIS, company initiatives, and growth opportunities afforded to them when joining the STERIS team.

• Coordinated interviews and managed the interview process with managers, HR, and candidates across the United States and overseas.

MassMutual Eastern PA, Center Valley, PA December 2018-July 2021 Director of Recruitment

• Utilized direct sourcing techniques to provide recruitment in support of Investment, Insurance, and Management positions to deliver best in class candidates.

• Created a constant and steady stream of qualified leads through networking, sourcing, cold calling, attending and hosting career fairs.

• Built and fostered relationships with college and university career development professionals.

• Assisted in developing and ultimately oversaw the internship process.

• Managed Salesforce CRM data.

• Created quarterly and yearly reports to track recruitment and management progress and statistics.

• Extended offers and assisted with the onboarding of new employees. Fundera, New York, NY October 2018-December 2018

Contract Recruiter

• Provided full life cycle recruiting for a rapidly growing start-up company financially empowering small business owners.

• Responsible for bringing on 15 full time employees in 2-4 months due to the increasing demands of a fast paced start up company.

• Hired elite post college graduates to become Sales Development Representatives who would meet and exceed company metrics and become the future mentors and leaders of Fundera.

• Brought on board experienced Account Executives who would provide the highest level of service to Fundera clients, understand their financial needs and work with lender partners to manage a process towards funding.

PHILMAR SOLUTIONS, Saylorsburg, PA September 2017-October 2018 Contract Recruiter

• Executed effective recruiting strategies to fill hourly and salaried positions for banking and executive business roles.

• Responsible for sourcing and screening resumes.

• Built relationships with potential candidates through cold calling and follow up.

• Delivered resumes of ideal candidates to clients in a timely fashion.

• Coordinated interviews and managed the interview process.

• Negotiated salary and benefits packages, and presented offers. HOUSEHOLD MANAGER, Saylorsburg, PA February 2013-September 2017 Workforce time lapse reflects time spent managing the home and caring for two young children. KFORCE, Parsippany, NJ March 2012-February 2013

Client Relations Representative

• Identified new clients and business opportunities.

• Developed relationships with IT hiring managers to obtain new business.

• Worked with clients to understand their hiring needs and company objectives.

• Closely worked with recruiting team to identify potential candidates and delivered prospective candidates to clients with impressive turnaround.

• Conversed with clients to negotiate contracts.

• Oversaw all aspects of the hiring process to ensure complete client satisfaction with Kforce services.

• Successfully completed the ramp up period with 16 job orders opened with new clients at the time of voluntary my leave.

CARE ONE, Paramus, NJ May 2009-March 2011

Care One at The Cupola, Admission and Marketing Coordinator (Oct. 2009-March 2011)

● Generated and increased inquiries to the community, more than doubling monthly admissions.

● Created a constant stream of leads through weekly professional visits to physicians, social workers, attorneys and other elder care professionals.

● Responsible for all admission paperwork, census reports, marketing audits and competitive analysis data.

● Coordinated and executed various community events.

● Conducted facility tours to prospective clients. Care One at Pine Rest, Care Options Advisor (May 2009-Oct. 2009)

● Consistently achieved monthly census goals while driving private pay growth.

● Managed staff on the sub-acute rehabilitation unit to ensure efficiency and oversee customer service.

● Acted as a liaison between the patient, family and care team.

● Educated family as to the benefit of transitioning from rehab to our long-term care facility or Assisted Living residence.

● Worked closely with the families to guide them through the process of transitioning to long term care or Assisted Living.

SENIOR LIVING RESIDENCES, LLC, South Boston, MA Dec. 2007 – June 2008 Director of Sales and Marketing

● Oversaw all aspects of sales and marketing for Standish Village and The BayView Assisted Living.

● Developed and managed professional relationships among local hospitals, rehabilitation facilities, senior centers, physicians and other outlets that generated qualified referrals.

● Drafted and implemented a revenue growth and marketing action plan which included a competitive analysis and new strategic marketing message.

● Prepared and distributed marketing and promotional materials to communicate with professionals, seniors and key contacts.

● Developed rapport with local seniors by conducting regular educational seminars at senior centers. ATRIA MARINA PLACE, SENIOR LIVING GROUP, Quincy, MA July 2006-Dec. 2007 Community Sales Director

● Four-time Pinnacle Award Recipient, awarded quarterly for achieving excellence by surpassing all sales and occupancy standards set company wide.

● Prepared monthly trend reports to demonstrate occupancy growth, tour to close ratios, and relationship tracking.

● Responsible for all advertising outlets, including: PSA, radio commercial, newspaper and internet.

● Conducted frequent sales training and oversaw the implementation of staff policy. Personal and professional references furnished upon request.

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