Pratima Kalia
Office Assistant
address ***** ***** *****
v4c 3c1
**************@*****.***
Summary
Professional and knowledgeable
office clerk offering several years of
experience in administrative support
and customer service. Highly efficient
planning, problem-solving, and
communication skills. Organized and
dependable candidate successful at
managing multiple priorities with a
positive attitude. Willingness to take
on added responsibilities to meet
team goals. To seek and maintain full-
time position that offers professional
challenges utilizing interpersonal
skills, excellent time management
and problem-solving skills.
Skills
• Mail handling
• [50] WPM typing speed
• Administrative support
• Team Bonding
• Office administration
• Spreadsheet Management
• Filing Experience
• Creativity
• Work Ethics
• Leadership
• Problem Solving
• Time Management
• Flexibility and Adaptability
Education
Bachelor of Computer Science, Panjab University, Punjab,India
[April,2008- April,2011]
Masters of Computer Applications, IGNOU,New Delhi,India
[June,2012 - December,2015]
Bachelor of Education,Panjab University,Punjab, India
[December,2017 - May,2019]
Technical Skills
Software :Corel Draw,Adobe Photoshop, MS-Office,SEO
One Year Course in Graphic Designing From CCIT
Institution,Ludhiana,India
Work History
St.Joseph’s Convent School,Punjab,India
[Position: Office Assistant, October,2015-January,2023]
Interacted with customers by phone, email, or in-person to provide information.
Completed clerical tasks such as filing, copying, and distributing mail.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Delivered clerical support by handling range of routine and special requirements.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Maintained and updated office records, both digital and physical.
Collaborated with various departments to complete assigned tasks.
Monitored security to help maintain equipment, data and information safety.
Prepared and edited documents to produce precise, accurate and professional communication.
Managed daily data entry and kept clerical information accurate and up-to-date.
Created and maintained detailed records of all office activities.
Coordinated and scheduled meetings and appointments.
F.A.S.W Memorial Public Sr.Sec.School, Punjab,India
[Position: Teacher Assistant,August,2014-July,2015]
Maintained safety and security by overseeing students in recess environments.
Supported student learning objectives through personalized and small group assistance.
Handed out classroom materials, like pencils, paper, and crayons.
Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Tutored struggling students individually and in small groups to reinforce learning concepts.
Aptech Institution, Punjab,India
[Position: Counsellor and Trainer,May,2013-April,2014]
Monitored participant workflow and behaviors throughout training process.
Mentored new hires, resulting in stronger staff development and increased productivity.
Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
Scheduled and taught in class and online courses to increase learning opportunities.
Prepared and presented supplementary learning material to support structured lessons.
Tracked attendance and evaluated progress for assigned trainees.