Security

Summary

Mr. Jones having more than a half of a decade of experience in customer service support and Graphic Design. He is result-driven, dependable in office administration development, and assist in Event management support. He has Facility management engineering, and Logistical management support. Mr. Jones Communicates effectively an thrives in a teamworking environment.

CLEARANCE

Top Secret (Eligible)

Education

Associates Degree in Graphic Communications & Design October 2018 – Current

College of southern Maryland La Plata, MD

High School Diploma September 2014 – May 2017

St Charles High School Waldorf, MD

Experience

Custodian Engineer I January 2020 – Present

Anne Arundel County School System

Assist in in daily logistical support with minimal supervision in a government facility. Operates in engineering functions that includes sanitizing, and light maintenance duties. Partners in a team environment in a essential personnel for emergency response operation support staff environment. Handles safety readiness in preparation within the local facility as requested. Assist in daily recycle management, and operates powered equipment to assist in maintaining various surfaces. Logistically support local facility transfers within the office facility. Assist in unloading local facility deliveries, and attends all training workshops. Handles daily physical challenges in standing to support local office operations, and provide flexibility in office overtime as needed. Provides daily positive working environment in producing a teamworking facility through effective communication. Assisted in designing office presentations in Microsoft PowerPoint as requested for training purposes.

Customer Service Representative December 2018 – January 2020

HomeDepot Inc.

Interacted with internal and external personnel. Requires putting self in other’s place, anticipating and meeting needs quickly and accurately. It also means following up and monitoring situations to be sure everyone is satisfied. Monitored all facility areas for daily cleaning maintenance and functionality of the facility. Provided all ordering for inventory control with focus on addressing customer task as requested. Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records. Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement. Trained customer service employees in safety, repair, and maintenance techniques, operational procedures or equipment use.

Identified safety hazards and notified management to determine proper resolution of issues.

Customer Service Representative September 2017 – February 2018

McDonald’s llc.

Handled daily customers in assisting with deliveries, and local orders. Assisted in food preparation, and sanitization of the local facility. Assisted in financial management support, and balanced profits daily. Participated in recycle management, and participated in a daily teamworking environment. Assisted in daily log reports using Microsoft word, and excel in support of management for communications purposes.

Logistical Management Support April 2018 - September 2017

Wentworth LLC.

Provided daily support in customer service communications. Provided daily evaluation of prospective & evaluated the facility support for new potential clients. Provided daily multi-tasking in equipment deliveries, and supply management within the local facility. Assisted in all marketing, and special event planning for all seasonal customer events. Reviewed, and managed all office invoice through Microsoft Office (Excel 2018). Develop local flyers, and poster for special events, and prepared ads for local papers.

Graphic Designer Assistant Analyst January 2015 – April 2018

The Ignite Group LLC

Served as Administrative Assistant Analyst and supported directly with the senior staff and, client stakeholders to capture and produce high usability administrative documentation support. This task was completed daily using Microsoft office (Outlook, Excel, Power Point, and Word). Designed custom graphics in Adobe suite to support the vision of the Customer. Communicated daily with the customers to understand their business and technical requirements. Prepared and produce initiative reports and briefs for executive level audiences in support of government customer. Through participating in daily operational task, I was able to provide effective tracking of program budget documents for local program managers. Supported local receptionist daily in participating in answering telephones, and copy office documents, and supported in preparation of briefing slides for weekly senior meetings. Maintains office-filling system while supporting the local office manager on an as needed basis. Coordinates all office visits, and request for meetings/conferences within our local facility. Traveling a minimum of 15% to meet in person with the client stakeholders. This supporting this program it has excelled me into having full excellent verbal and written communication skills.

Security Ambassador Maryland Live Casino!

Served as a Security Ambassador who is responsible to ensure the safety and security of the guest, team members, and company assets while providing excellent customer service. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can do attitude with an emphasis on the highest level of guest service for both external and internal guest to Live! Casino and Hotel.

Skills

Adobe Creative Suite 2019

Microsoft Office 2018

Communication Management

Leadership Development

Teamwork Operations support

Forklift Operator (Certified)

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