Administrative Assistant Customer Service

Breanna Lizana

Gulfport, MS- 228-***-****

***************@***.***

OBJECTIVE

I’m seeking a full-time position utilizing keen experience in order to contribute to the organization’s mission.

QUALIFICATIONS

• Five years’ experience at BXS Insurance as an Associate Accountant, One and a half years’ experience at BancorpSouth as an Administrative Assistant, and One year experience at Hancock Bank as a Teller cashier.

• Able to record all transactions in a prompt and efficient manner, excellent in Agency and Direct billing transactions.

• Hands on experience in providing exceptional customer service and resolving client account issues.

• Have great knowledge of endorsements and verification processes and written detail.

• Proficient in using computers and other office equipment such as Microsoft Word, Outlook, and Excel, Unapplied EPIC, etc.

• Currently employed at BXS Insurance, Gulfport MS from March 2017 to May 2022.

SKILLS

• Excellent in verbal and written communication skills

• Good attention to detail, extremely organized

• Strong interpersonal and analytic skills

• Ability to perform advanced mathematical calculations

• Strong banking concepts and core values, Specialized in accounting software and Microsoft

• Demonstrated ability to work in a fast paced environment

EXCELLENCE IN BANKING

• Achieved success in meeting our goals and purposes.

PROFESSIONAL EXPERIENCE

March 2017- May 2022

BXS Insurance- Gulfport, MS

Accountant I (Full Time)

●Created Financial Reports and supported all areas of responsibility within a five-person finance team

●Processed journal entries and performed accounting corrections to ensure accurate records, processed Agency Billing and Direct Bill for Insurance payments to brokers and carriers.

●Managed Travel and Expense reports for department team members in the Alabama Region.

●Performed and processed analysis and communicated commissions under software EPIC.

August 2015-March 2017

BancorpSouth Insurance Center- Biloxi, MS

Administrative Assistant (Full Time)

●Scheduled and coordinated meetings, appointments, and arrangements for employees within the office

●Greeted visitors and organized whom and when they could reach certain individuals in the office/Screened calls

●Purchased and maintain office supply inventories

●Delivered and processed the outgoing and incoming mail

June 2014– August 2015

Hancock Bank – Gulfport, MS

Bank Teller

Teller 32 hour (Full Time)

• Provided the customer service in person, by telephone and by email • Processed checks and other transactions

• Managed transfers between accounts

• Performed transactions in accordance with the customers’ request

EDUCATION

West Harrison High School Diploma (2010)

MGCCC Mississippi Gulf Coast Community College (2010-2015)

Associates Degree (Summer 2015)

Major: Business

GPA: 3.5

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