Customer Service Events Manager

Michael Raymond

*** ********* ***

Windsor, CA **492

707-***-**** Cell

********************@*****.***

HIGHLIGHT OF SKILLS

Management: 25+ years of experience in hiring, training, and supervising staff Customer Service/Sales: expertise in diversified industries - landscape design and hospitality Event Planning: cultivation of new clients, coordination of events, and budget management PROFESSIONAL EXPERIENCE

Michael Raymond Landscape Design, CA & HI 2015 to present Consultant

Manage landscape projects in California and Hawaii for residential projects.

Design and plan projects; receive bids and oversee contracts and budgets.

Hire and manage contractors on project-based needs. Quicksilver Hotels and Resorts International, Palm Springs, CA 2011 to 2015 Director of Landscape Design

Collaborated with Building Architects in the planning and design of a new Quicksilver Hotel.

Researched local Landscape Architects to receive bids on design and managed contracts.

Worked with the Palm Springs Planning Commission to properly plan hotel construction. Marin Art and Garden Center, Ross, CA 2008 to 2010 Center Manager

Developed and planned for capital improvements; recommended yearly budget for Board of Trustees, managed resources within budget guidelines.

Managed maintenance of 14 acres of grounds, facilities and infrastructure including blueprints, carpentry, electrical, and plumbing.

Oversaw contractors and outside venders; secured bids & negotiated contracts.

Supervised Facilities and Utilities Supervisor, Center Activities Coordinator, Seasonal Center Coordinator, House Managers, and Security.

Coordinated new profitable events at Center: Summertime Concerts, Annual Spring Festival, and Wine Maker Dinners; worked with caterers, bands, and wedding planners. O’Connell Vineyards & Vine Hill House, Sebastopol, CA 2005 to 2008 Events Manager

Managed winery events: engaged prospective clients, led onsite tours, negotiated terms and contracts, worked with event planners, coordinated vendors, and oversaw event.

Generated and scheduled wine tastings offsite with wineshops, stores, restaurants, hotels, and distributors in and out of state.

Cultivated and maintained business relationships with new and existing accounts.

Tracked and managed sales and accounts with stellar customer service and follow-up.

Increased new wine club memberships; managed wine club orders and shipments. Puanani Bed & Breakfast, Kailua-Kona, HI 1991 to 2000 Owner

Managed property and event planning.

Coordinated engagement parties, rehearsal dinners, weddings and wine tastings.

Handled reservations and planned local island activities and excursions for guests. Orchid Isle Landscaping Co. Inc., Kailua-Kona, HI 1986 to 2001 Owner

Licensed contractor in Hawaii: designed, planned and managed landscape projects.

Hired, trained and managed up to 35 employees.

Managed schedules, job costing, landscape budget, bidding and payroll. EDUCATION

Bryant & Straton College, Boston, MA

A.A. Computer Programming

COMPUTER SKILLS

Word/Excel/Outlook/QuickBooks

VOLUNTEER/AWARDS

Make a Wish Foundation Golf Tournament

Project Managed Golf Tournament Fundraiser for Na Kamalei Toddler Playground Sponsorship Chairman/Secretary for West Hawaii Men’s Golf Club Entertainment Chairman Keauhou Kona Men’s Golf Club Puanani Bed and Breakfast landscape design (owned) featured in Sunset Magazine Parade of Homes Landscaper of the Year Award

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