Data Entry Customer Support

Srini Pothineni Email-id: **********@*****.***

* ******* **, ************, **-08844 Ph :732-***-****

Over 20 years of experience in architecture, design, development and maintenance of large-scale applications on Mainframe using CICS, DB2, DB2 Stored Procedures, MQ Series and Java technologies. Also acquired hands-on experience in complete Software Development Life Cycle (SDLC).

Superior record of delivering simultaneous large-scale, mission-critical projects on time & under budget with high standards of quality. Highly successful in team-based management style & excellent interpersonal communication skills. Highly focused on achieving bottom-line results while formulating, implementing the projects and supporting the applications as per the business needs.

Working as Business Systems Analyst with United Health Group (UHG)., New Jersey with the responsibilities of design, analysis and implementation of various applications as per the defined scope and best in the industry. Primary experience includes design, implementation, and supporting various mainframe applications and its interface systems that are in different platforms using middleware, IBM and CA/Platinum tools.

Experience Summary

Working as Business Systems Analyst with United Health Group (UHG), New Jersey from May 2013 to till date.

Worked as Technical Specialist with United Parcel Service (UPS), New Jersey from March 2005 to March 2013.

Worked as Consultant with Citibank N.A., from March 2003 to January 2005 for their International Cards Centre.

Worked as Consultant with Cap Gemini Ernst & Young., Singapore from February 2001 to February 2003 for the client Citibank Singapore Pte Ltd.

Worked as Analyst Programmer with Cap Gemini Singapore Pte Ltd., from March 1998 to January 2001 for the client Citibank Singapore Pte Ltd.

Worked as a Software Engineer in Solutions Info. Tech, Hyderabad from January 1995 to February 1998.

Worked as a Software Programmer in Vimta Labs Ltd, Hyderabad from January 1994 to November 1994.

Visa Status : US Citizen

EXPERTISE

Key Business Skills

Key Technical Skills

United Health Group

The Online Processing System (TOPS) – Healthcare Claims Processing

United Parcel Services

Online Customer Access System (OCAS) & Quantum View Data (QVD), Claims On WEB (COW) & Enterprise Supply and Order (ESO).

Banking Applications

Credit Card Processing: VisionPlus, Enhanced Credit Management System (ECMS), Enhanced Online Authorization System (EAS), Computer Assisted Collection System (CACS), Advanced Computer Assisted Collection System (ACACS), CARDPAC.

Corporate Banking Applications: Consolidated Modular Online System (COSMOS), Fund Transfer (FT),Forex(FX), Money Market(MM),Data Entry (DE), Loans & Deposits (L&D),Liquidity Management (LM) & General Ledger(GL).

Conversion Projects: OS/VS COBOL to MVS COBOL Conversion. COSMOS to FLEXCUBE Conversion.

Manufacturing & Service Sector Applications.

Inventory Management System.

Operating Systems

MVS/ESA, z/OS V2.4, Windows 10, UNIX.

Languages & Database

OS/VS-COBOL, COBOL-II, MVS-COBOL, JCL, C, Easytrieve Plus, MQ Series Programming in COBOL, SAS, DB2 V12,DB2 Stored Procedures, Channels, Containers, IMS-DB, IDMS, VSAM, MERVA, SWIFT, GCN, Java, JavaScript, JSP, HTML, DHTML and XML.

Oltp & Tools

CICS 5.5, Channels, Containers, IMS-DC, CA-Intertest, Xpeditor for Batch & Online, Dump Master, Omegamon, Code Coverage, STROBE, Endevor, Changeman, Infoman, Psolve, Test Director, GPMS, HPSM, ServiceNow, HP ALM, OPC, CA7, Connect Direct, Zeke, RACF, File-Aid for VSAM & DB2,Syncsort, Star Tool, NDM, FTP, SFTP, CFT, ECG, Connect Direct, Agile/Scrum Methodologies,Visio & MS Project.

Data Warehousing : Informatica Power Mart, Informatica PowerCentre, Mapping Designer, Warehouse Designer.

Business Intelligence : Cognos & Business Objects

Data Modeling : Erwin, Star-Schema Modeling, Snowflakes Modeling, FACT & Dimensions.

May 2013 – Till Date Business Systems Analyst (Full Time) United Health Group(UHG)

THE ONLINE PROCESSING (TOPS): TOPS is UnitedHealth Group's primary Claim Adjudication Engine that streamlines the claim processing function through automation. Components of TOPS are coupled together to form a portion of the United Healthcare Network of Systems (UNET). It interacts with other applications in the UNET family to intake, edit, and auto adjudicate more than 85 percent of all claims (Medical, Dental, Vision & Pharmacy) received.

Responsibilities:

Working as onshore Production Support & Enhancements Lead for supporting UNET & Field Management Report (FMR) applications. Team of 60 offshore/onshore resources are supporting the TOPS application having 22 CICS Claim Processing Regions and 25 supporting regions processing 1.5 million claims a day. Total of 45,000 batch jobs are executed per week for processing the various feeds.

Proven onshore/offshore coordinator for resolving the complex issues with the acquired technical skills and able to meet the application service level agreements (SLA’s).

Worked on CDB Interface issues and exchange policy cleanup process.

Providing Technical Specifications and guidance on FMR & TOPS enhancements and projects.

Worked extensively on Incidents and Problems and able to handle 600 Incidents of Primary 1,2,3,4, & 5 and 50 Problems per month. Involved in implementation of Problems and Development Enhancements through Releases using Change Management process.

Participate in War Rooms for resolving the critical system issues.

Extensive knowledge in Medical, Dental, Vision & Pharmacy Claims processing and external claim feed processing (CVS Caremark, Medco/Express Scripts, Aetna etc.,).

Providing the guidance to resources and tracking the progress of production fixes up to implementation.

Participating in the business calls for obtaining the requirements and converting them to technical documents for passing to offshore team.

Conducting onshore/offshore handoff calls for efficient handover of working items and fast execution of business requirements.

Coordinated onshore/offshore teams for smooth handover and executing of time critical tasks continuing in different shifts during week-end.

Extensively worked on DB2 utilities, LOAD, UNLOAD, RUNSTATS, REPAIR, Removing check pending and copy pending states, Performance Tuning and Monitoring.

Extensively supported DB2 DBA activities during releases, Purges and Reorgs and executed VSAM Data Purges applications.

Conducted Disaster Recovery and Data Transfer & Application Access Security Review Exercises for TOPS application.

Presenting the Weekly Application Dashboards to business and service managers.

March 2005 – March 2013 Technical Specialist United Parcel Services(UPS)

ONLINE CUSTOMER ACCESS SYSTEM (OCAS): Online Customer Access System (OCAS) is a backend application providing package details, movement details and scheduled delivery date and time to UPS.COM tracking requests. OCAS also provide package status to UPS internal applications used by customer support and other ancillary applications providing package visibility to corporate customers. OCAS receives online requests through intermediate application Customer Message Server where load balancing of requests takes place. On an average OCAS sends 40 million tracking responses a day to external or internal customer requests and 70 million responses during peak season. OCAS tracking system operates on 46 CICS regions and fetch data from Internal Package Level Detail(IPLD), Origin Package Level Detail(OPLD), Trade Direct Movement Details (QVD), Exception Package Level Detail (XPLD) and Delivery Information Automated Lookup System(DIALS) databases.

OCAS has various ancillary applications, Time in Transit (TNT), Delivery Change Request (DCR), Tracers, Retail Drop Off (RDO), Void Packages, Internet Pickup Database (IPDB), On Call Air, Air Cargo, Enterprise Supply Ordering (ESO), Claims On WEB (COW), Quantum View Notify (QVN) and Electronic Delivery Notification (EDN) as part of package handling and visibility service.

The tracking system is developed in IBM mainframe environment using MQ Series Programming in COBOL, CICS, DB2, DB2 Stored Procedures, VSAM, IDMS, JCL and Easytrieve Plus. CICS is extensively using in the tracking architecture.

Responsibilities:

Prepared Functional Design documents and detailed Technical Specifications based on the Enterprise Release

Business Requirements. Estimations were prepared based on the scope for each application.

Analysis, Coding, Testing and Implementation of Enterprise Release Initiatives.

Prepared Impact Assessment reports and inputs required from the interface systems for successful implementation of Enterprise Release business requirements. Modified impacted elements of OCAS system to take care of the interface changes.

Attended meetings with the interface teams and Software Engineering group for discussing the requirements, system constraints and impact to the other systems.

Proactively identified the changes required to the existing system due to implementation of Enterprise Release enhancements. Developed new programs and jobs apart from the scheduled release changes and implemented in advance to the release implementation.

Designed and Developed Special Visibility Processes for premium customers as per their business requirement for their product releases. Provided support during product launch periods for various products and releases.

Worked as Subject Matter Expert (SME) for Scheduled Delivery Date and Rescheduled Delivery Date derivation process.

Extensively involved with WEB group (UPS.COM) while migrating various mainframe functionalities to WEB. Played critical role in designing the application and knowledge transfer of existing mainframe application functionality.

Worked on day to day activities of OCAS Application Development and Maintenance.

Attended meetings with QA & Product Testing teams. Fixed the defects identified by Product testing team and provided clarification to the issues raised by the testers. Also involved in the knowledge sharing sessions of Enterprise Release initiatives and OCAS System.

First line support during implementation of the project and supported the system on 24X7 basis on rotation in the team. As a production support member attending for customer and user reporting problems, queries during Online & Batch processing and bug fixing.

Involved in fine tuning, performance improvements and fixing of production bugs. Root Cause Analysis documents were produced for the reported issues by customer support and the issues were fixed permanently.

Developed in house tools for efficient monitoring of all the systems by incorporating threshold limits for each error code and sending alerts to the cell phone and a mail notification to the group of people supporting the application and managers.

OCAS statistics reports extracted manually from different mainframe reports were WEB enabled for easy access and volume growth comparisons.

Worked with offshore team in India on enhancements and production support issues.

Worked on pilot studies for re architecture of OCAS application using the latest technologies.

Prepared Business Continuity Plans (BCP) for OCAS and its ancillary applications.

March 2003 – January 2005 Consultant Citibank N.A

The following Credit Card Processing Applications were successfully implemented for Citibank using MVS/ESA, OS/390, VS COBOL II, SAS, Easytrieve Plus, JCL, REXX, CICS, MQ Series, DB2-UDB, DB2 Stored Procedures, VSAM, IDMS,TSO/ISPF, STARTOOL, CA-Intertest, CHANGEMAN, INFOMAN & OMEGAMON.

ADVANCED COMPUTER ASSISTED COLLECTION SYSTEM (ACACS): ACACS is an online web based system that supports the collection of delinquent and over limit accounts of Credit Cards, Installment loans and Mortgages. The project aims at converting all the green screen functions available in mainframe to web based front-end system. The back-end processing still exists in mainframes by receiving the requests from the front-end and passing the required data back. A standard XML messages from GUI is passed through Active Works Java Language Adapter to Middle-tier MQ Series Active Works Server. The message data in the form of request will reach CACS API’s in the Mainframe through Function router. CACS API Programs will receive XML Request Data and maps to a COBOL layout. API Programs process the request and format XML response messages or error/information messages to the GUI.

Responsibilities:

Preparation of Requirement specifications and Functional Specifications by liaisoning with Germany Technology. Active member while finalizing the Design methodologies, process and developing the methodologies to transform user’s business specifications to technology by interacting with the Web Technology group.

Developed Online API Programmes for receiving the XML requests and process as per the requirement. Formulating a response data message in the from of XML to the front-end. Extensive MQ Series Programming was carried out for receiving the messages from front-end and sending the response messages from the back-end mainframe.

Performing unit testing, SIT and UAT and fixing the problems in SIT/ UAT region. Resolving the problems until system goes into UAT & Production environment and providing the technical support to the Production System. Specialized in fine-tuning and providing the better solutions for the problems encountered in Production System using different software methodologies.

Also worked on Enhanced Credit Management System (ECMS) & Enhanced Online Authorization System (EAS) at Citibank.

March 1998 – February 2003 Consultant Cap Gemini Ernst & Young, Singapore

MQ INTERFACE TO COMPUTER ASSISTED COLLECTION SYSTEM (CACS): CACS is a collection module as part of Credit Card processing for Japan Citi Financial Business. MQ Interface was developed to the collection system for real time payment postings. Online MQ Message with customer details and the transaction amount will be generated and sent to collection system whenever customer makes payment through ATM’s, Internet or the Bank Terminals located at the customer sites. The MQ message information financial/non financial will be updated online in the CACS database and the delinquent account will be removed from the Auto Dialer queue for not calling the customer. The interface is developed in IBM mainframe environment using MQ Series Programming in COBOL, CICS, DB2, VSAM, JCL and Easytrieve Plus.

Responsibilities:

Performed Requirement study by interacting with the Japan Technology group and prepared a Project Plan, Functional specification, Design specification, Program specifications, Test plans and Application Risk assessment.

Performed Code Development, Unit Testing, System Integration Testing and User Acceptance Testing.

Design of MQ setup for OS/390 and preparation of MQ setup details document. This document contains various MQ Objects and Parameters for each MQ Object. The objects are typically like MQ Queue Manager, IP address; Port no, Sender channels, Receiver channels, Transmission Queues, Application Local Queues, Application Remote Queues, Application Initiation Queues, Application Local Processes, Application Backout Queue & Dead Letter Queue.

Advised Japan System support on MQ Configuration.

Prepared MQ Security design document. This document describes how to define various profiles like Connection Security, MQ Queue Security, Processes Security, Name list Security, Context Security and Command Security for various MQ Object classes by User ids like Application developers, CICS address space id, Batch job user id, CICS task user id & Channel initiator address space id.

First line support during the implementation of the project and supported the system on 24X7 basis.

CITIBANK’s Corporate Banking Application COSMOS Data Management System for Asia Pacific Countries Singapore, Australia, Newzealand, Hongkong, Indonesia, Philippines, and Regional Countries, Brunei, Vietnam, Thailand, Korea and Taiwan were supported through the Singapore Regional Processing center. The following projects were implemented for the total 13 Asia Pacific Countries using CICS, MVS COBOL, VSAM, DB2, EASYTRIEVE PLUS, Endevor, and related Mainframe utilities.

PRODUCTION SUPPORT OF COSMOS APPLICATION FOR MALAYSIA & INDONESIA AND MQSERIES PROGRAMMS DEVELOPMENT FOR EARMARKING AND POSTING OF FUND TRANSFER TRANSACTIONS:

COSMOS is the core module for Citibank Corporate Banking Business. COSMOS interfaces with various product modules like Loans & Deposits, Funds Transfer, Forex, Money Market, Data Entry, Profit/Loss etc. During on-line processing users will perform various transactions. All the transactions from various product modules will be consolidated, verified and posted into the customer and GL accounts. Interest posting, customer statement generation and General Ledger reports are also generated. CGEY is supporting the Banking Application from Singapore for 13 countries. The support team has a good hierarchy to share the technical expertise to resolve the problems in a systematic way.

Responsibilities: As a Production Support member attended for user problems, queries during online and batch processing for the COSMOS applications primarily for Malaysia, Indonesia and SMART-II applications and secondary for other Asia Pacific Branches of the Bank.

On-call support for Fixing production problems during on-line and batch process.

Provided Root Cause Analysis for problems, which need Permanent Fixes.

Analyses the new requirements and give technological solutions for that.

Performed Code Development, Unit Testing, SIT and UAT

CGEY is able to meet the client requirement by resolving the problems with in the specified time limit.

Also the below projects were executed successfully at Citibank.

CitiDirect Region Rollout Testing

Production Quality Assurance

New Branch (Medan) Setup for Indonesia

Permanet Fixes for Production Problems

Cash & Trade Redesign for Citibank Indonesia

March 1995 – February 1998 Analyst Programmer Solutions Info. Tech, India

Responsible key member for developing and maintaining application software for Solutions Info Tech clients. The following projects were developed on IBM-3090 using CICS, DB2, VSAM, and VS COBOL II.

Integrated Maintenance Management System for Visakhapatnam Steel Plant.

Inventory Management System for Visakhapatnam Steel Plant.

Personnel Information System for Visakhapatnam Steel Plant.

Seed Inventory System was developed for VST Natural Products Division.

February 1994 – November 1994 Analyst Programmer Vimta Labs Ltd., India

Responsible as key member for developing and maintaining Payroll System and Ambient Air Quality Models for Vimta Labs Ltd operating at Bombay, Nagpur and Hyderabad. The Ambient Air Quality Models were developed for predicting air quality as part of Environmental Impact Assessment Studies. The Software’s used are PC/AT 486, MS-DOS, and MS COBOL.

EDUCATION:

Bachelor of Technology (B.Tech) in Engineering from Nagarjuna University, Andhra Pradesh, India.

Master of Technology (M.Tech) in Engineering, from Regional College of Engineering, Nagpur, Maharashtra, India.

PROFESSIONAL TRAININGS ATTENDED:

Certificate of Training in IBM technologies.

Certificate of Training in MQ Series programming.

Certificate of Training in Web technologies and Java programming.

Certificate of Training in Servlet & JSP Development for WebSphere Using WebSphere Studio Application Developer V 4.x.

ACHIEVEMENTS:

Awarded with the Achievers of the Month of January-2001 Award by Cap Gemini Ernst & Young Management.

Awarded with the Team Client Award-2001 by Citibank and Cap Gemini Ernst & Young Management.

Awarded with the Achievers of the Month of May-2001 Award by Cap Gemini Ernst & Young Management.

Obtained a commendation certificate from President & CEO of CitiFinancial International Ltd., Irving, Texas on October 19, 2004 for successful implementation of MQ Interface to the Computer Assisted Collection System for U.K business.

Obtained UHG Bravo Award on August 22nd, 2016 for outstanding production support performance.

Obtained Bravo Amethyst Recognition from Vice Precident IT, Thomas Bukwich on November 6th, 2017 for successful completion of Audit Project and great collaboration with development team on various projects and releases.

Obtained Bravo Topaz Recognition from Nina Thomson on May 30th, 2018 for fixing the aged critical issue.

Obtained Bravo Amethyst Recognition from Satendra Yadav on June 22nd, 2018 for efficient handling of critical issues and releases.

Obtained Bravo Amethyst Recognition from Babu Krishnan on October 10th,2018 for flawless execution of NDB Project Spring Feeds.

Obtained Bravo Diamond Recognition from Jordan Sparks on October 19th,2018 for working on Medica Transfer Process.

Obtained Bravo Amethyst Recognition from Director IT, John Kenned on February 15th, 2019 for supporting major TOPS & FMR Implementation.

Obtained Bravo Performance Recognition from Michael Russo, Director IT on May 22nd, 2020 for providing dedicated support to TOPS & FMR Releases for last 7 years.

Obtained Bravo Customer Service Recognition from Satya Gadhiraju, Director Data Engineering from UHC Global Solutions Corporate on July 31st, 2020 for implementing cost effective process as per the business requirement.

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