Customer Service Representative
Resume:
TRISHA BLES
CUSTOMER SERVICE PROFESSIONAL
Contact Me
advt03@r.postjobfree.com
Other Info Skills
•MS Office Suite (MS Word, MS Excel, MS Outlook, MS Access, and MS PowerPoint Jira, Slack, Ignite, Mitel, Salesforce, Zendesk and other CSM software
•Multi line phone system/High call volume
•Customer Service
•Communication skills
•Medical Billing and Insurance Certified
•Typing by touch
•10-Key by touch
•Accounts receivable and payable
•Management/Leadership role
•Training
•Inventory
•Sales
•Recruitment
•Conflict resolution
•Time management
Summary
Season and dedicated Customer Service and Sales Professional with experience in call center and face to face customer care. Dedicated to providing stellar customer service going up and Beyond every day retain client loyalty. With active listening skills, calm and professional demeanor, thrives under pressure with critical and creative thinking, out of the box idea and problem solving and a never say quit attitude. Looking to make my new home with a company that cares as much about their clients as I do.
Education
N.W. OFFICE CAREERS
2019 - 2020
CERTIFICATE IN OFFICE MANAGEMENT/MEDICAL BILLING AND CODING
•Medical Billing and Coding (insurance claims submission, ICD-10, CPT, HCPCS)
•Customer service management training
•Computer training (MS Office Suite (MS Word, MS Excel, MS Outlook, MS Access, and MS PowerPoint )
Experience
CONSUMER CELLULAR
April2022 - Present
REMOTE CUSTOMER SERVICE/TECHNICAL SUPPORT SPECIALIST
•Customer service
•Technical Support
•Phone Sales
•Conflict resolution
•Escalation
•Answering high volume of calls (40-60) • Trouble Shooting
•Entering data from phone customers
•Client retention
VETSOURCE
March 2020 - December 2021
T1/T2 CUSTOMER SERVICE/ESCALATION REPRESENTATIVE
•Customer service/Phone Sales(working remotely)
•Conflict resolution/Escalation
•Answering high volume of calls
•Trouble Shooting
•Entering data from phone customers
•Client retention
VARIOUS
2009 - 2011
CUSTOMER SERVICE REPRESENTATIVE
•Customer service/Phone Sales
•Answering high volume of calls
•Trouble Shooting
•Entering data from phone customers
VARIOUS
2009 - 2013
SALES MANAGEMENT
•Morgan Jewelers Aug 2011- 2013
•Gordon Jewelers 2006-2007
•Whitehall Jewelers 2002-2004
•Fred Meyer Jewelers 1993-2001
•Wiesfield Jewelers (now Kay Jewelers) 1989-1993
LA WEIGHT LOSS
2006 - 2006
WEIGHT MANAGEMENT COUNSELOR
•Customer service/Sales
•Explain products and services to customers
•Meet with clients. Deal with any issues and questions.
AIU ONLINE UNIVERSITY
2005 - 2006
ENROLLMENT ADVISOR
•Answer calls from current and future students
•Follow up with student inquiries
•Assist with enrollment and admissions
•Help with the process of financial aid paperwork
•Training and readying students for their start date
Contact this candidate