Administrative Assistant Records Specialist
Resume:
Cassandra Robinson
Norristown, PA *****
advsya@r.postjobfree.com
Certified Phlebotomist and Certified Medical Administrative Assistant,well trained in venipuncture, capillary puncture, and special collection procedures. Certified Pharmacy Technician (CPHT),(PTCB) with experience in maintaining drug safety, working with insurance companies, and providing top- notch customer service. Detail-oriented,committed to maintaining the highest quality control and Standards for Exceptional Customer Care.
Authorized to work in the US for any employer
Work Experience
Home Health Companion
Family Home Care - Elkins Park, PA
March 2022 to September 2022
Assist with grooming and hygiene needs
Light housekeeping duties
Accompany Client to Dr. Appointments
Give Medications
Provide a Sense of well being and Encouragement
ROI /Medical Records Specialist
MRO Corp. - Norristown, PA
August 2021 to December 2021
● Respond to phone calls from medical and support personnel request in medical records or patient identification to be read from the record
● Log medical record request into MRO database
● Comply with site facility policies and regulations Home Health Aide
Mitchell Family - Philadelphia, PA
December 2020 to May 2021
● Assist patient with grooming
● Prepare daily dietary Needs
● Schedule/Drive to Dr. Appointment
● Light housekeeping
Customer Service / Data Entry
NJ-PENN LOGISTICS - Norristown, PA
August 2018 to July 2020
● Maintained relationships with carriers and customers
● Solved customer and carrier problems and helped resolve issues
● Entered orders into the system for deliveries
● Provided exceptional customer service
Pharmacy Technician
PHARMACY OF NORRISTOWN - Norristown, PA
January 2018 to August 2018
● Assisted Pharmacist in the verification and filling of prescriptions
● Communicated effectively with medical professions and insurance companies
● Maintained pharmacy safety, by adhering to infection-control procedures, policies and procedures
● Assisted with third party rejections, billing and adjudication and effectively resolving them Pharmacy Technician
CVS PHARMACY - Bluebell, PA
May 2016 to November 2017
● Accurately entered prescriptions into the system for processing and billing
● Efficiently followed workflow procedures with understanding of drop-off, pick up, and drive thru production for day-to-day productivity
● Called customers for refill reminders, answered calls and directed calls to the pharmacist when needed
● Prepared labels and calculated correct dosing and quantities Home Healthcare Companion
WORKMAN FAMILY - Philadelphia, PA
April 2012 to February 2016
● Provided companionship and encouragement
● Prepared and serve meals, per dietary requirements
● Assisted and accompanied client to doctor appointments, social events and personal errands
● Assisted with personal hygiene care and medication dispensing Medication Dispensing Clerk
NORRISTOWN HEALTH CENTER - Norristown, PA
September 2010 to November 2011
● Prepared medications and supplies for dispensing in a timely manner
● Created patient profile, health and insurance information in the computer system
● Assisted patients who are picking up and dropping off prescriptions
● Communicated effectively with insurance carriers to obtain payment for prescription claims Home Health Companion
SHANTZ FAMILY - Norristown, PA
November 2008 to May 2009
● Maintained accurate record of patient care, condition, progress and concerns
● Effectively responded to physical, emotional and developmental needs of the patient
● Assisted patient with hygiene care, meal planning, clean and neat living quarters, while maintaining a safe and comfortable environment
Pharmacy Technician
WESLEY PHARMACY - Glenside, PA
September 2004 to October 2007
● Assisted Pharmacist with filling the correct identity, strength, and calculations of medications
● Handled cash, credit and check transactions
● Stocked medications and accurately checked and disposed of expired medications
● Assisted with Durable Medical Equipment
Pharmacy Benefits Manager
EXPRESS SCRIPTS - Horsham, PA
July 2001 to March 2003
● Accurately answered 80-100 inbound/outbound calls per day in regards to refill request, explanation of member benefits,while maintaining productivity
● Assisted Pharmacist with error codes and rejections to get a paid claim
● Assisted members in understanding and maximizing the use of their pharmacy distribution program.
● Used a computerized system to gather information and respond to questions. Documented issues and resolutions in a common database. Escalated issues as necessary.
● Light Billing & Adjudication
Education
Diploma in Marketing Distribution Certificate
OLNEY HIGH SCHOOL - Philadelphia, PA
March 2005
Skills
• NHA Certified Phlebotomy Technician
• Medical Terminology
• NHA Certified Medical Administrative
• HIPAA Compliance Assistant
• Venipuncture and Capillary Sticks
• Pharmacy Technician
• Specimen Transport
• Customer Service
• Fluids Disposal
• Medical Office Procedures
• Equipment Sterilization
• Patient Documentation
• Drug Safety
• Pharmacy Calculations
• Insurance Verification
• Phlebotomy
• Order Entry
Certifications and Licenses
Certified Phlebotomy Technician
Certified Medical Administrative Assistant
Pharmacy Technician License
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