EDUATION:

Norfolk State University, Norfolk, VA May 2019

Bachelor of Science and Technology Administration

Concentration: Health Service Management

PROFESSIONAL EXPERIENCE

Norfolk Foot & Ankle Group

Administrative intern (July 2018 - December 2018)

-Assisted in clerical duties such as documentation of electronic medical records

-Scheduled tests and appointments for 20 – 30 patients daily

-Organized patient charts and files

-Inputted patient information per request of doctor

-Collaborated with team members to implement efficient ways to schedule patient surgeries

-Verified insurance eligibility/ co-pay

Prestige Home Healthcare Agency & Services LLC

Human Resource Administrator intern (October 2016 – April 2018)

-Assisted payroll department by informing employment leave, sick days, PTO etc.

-Assisted in overseeing 25 staff members

-Utilized ADP for data entry, recruiting, and various HR tasks.

-Communicated with 10-15 patients a day in person, on the phone and via email.

-Educate patients about their condition, medication, and give them specific instructions.

-Consult and collaborate with other health care providers and specialists to set up patients’ appointments and treatment plans.

United States Post Office

USPS Mail Processing Clerk (July 2016 – Dec 2018)

-Received and sorted on average 1700-2000 mail deliveries daily

-Distributed mail to necessary departments

-Kept record of shipment, pouches and sacks

-Processed and canceled mail using mail processing machinery

KPMG

Financial Analyst (Jan 2019-Dec 2019)

-Provides counsel to vendors in establishing a financial plan to achieve their educational objectives.

-Manage administration of Sales Force accounts as well as creating and automating various business specific reports.

-Test internal controls and assess various focus areas and scopes of SOX compliance program.

-Prepare work paper for annual audit and tax filing and coordinate with external CPA.

-Enter daily expense reports as well as client interactions in CRM systems on the behalf of upper management.

Portfolio Recovery Associates

Complaint Analyst (Dec 2019-Dec 2020)

-Conducts complaint investigations and associate tasks to ensure complaint investigations are thorough, conclusive, and appropriate.

-Complaint investigations are conducted and closed in a timely manner.

-Reviews and identifies the root causes of complaints and works with applicable operational departments i.e. Quality control and Operations to ensure an appropriate resolution.

-Responds directly to customers when necessary to investigate a resolved complaint.

-Completing day to day complaint handling operations as directed by management.

-Analyzes trends in consumer complaints and manages trending report for management review and for historical performance.

-Manages process logging changes to business practices based on trending complaint data and summarizes this data for management review.

Portfolio Recovery Associates

Internal Audit (Jan 2021-Present)

-Conducts risk-based IT and business continuity onsite audits and risk assessment of PRA’s third-party vendors particularly law firms.

-Identifying risk related to outsourcing of activities and monitoring, testing and reviewing vendor’s IT and BCP controls to mitigate and manage risk.

-Provides support to vendor, risk and compliance team for IT and information security related inquires to ensure that the business and third-party vendors comply at the minimum requirements of PCI DSS, GLBA, ISMS, NIST and other security standards.

-Responsibilities includes working with vendor to validate remediation of audit findings; tracking results of audit activities and timely closure of remediation; and assisting in the continuous development of audit testing procedures

KEY SKILLS

- Software: Microsoft Office programs (Word, Excel, PowerPoint), Outlook

-Social media literate

-Languages: Proficient in English

PROFESSIONAL REFERENCES

-Desmond Deck; Prestige Home Healthcare; Human Resource Administrator; Supervisor, advsv1@r.postjobfree.com 571-***-****)

-Jewel Ossom; United States Post Service; Head of Operations; advsv1@r.postjobfree.com 757-***-****)

-Gift Bass; Norfolk Foot and Ankle; Licensed PR actioner Nursing; advsv1@r.postjobfree.com 804-***-****)

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