Service Representative Data Entry

Crystal Mawyer

**** ********* ***** ***** ************ Va. 23834 804-***-**** **************@*****.***

OBJECTIVE

To obtain a position in which affords me the ability apply my knowledge, experience and skills to ensure that the best service is provided.

EXPERIENCE and SKILLS

Data Entry, Medical Office Management, Billing, Customer Service, Patient Registration, Insurance Verification, Procedure Scheduling, Electronic Medical Records, Collections, Medical Office

EMPLOYMENT

CUSTOMER SERVICE REPRESENTATIVE- DEPARTMENT OF THE TREASURY- OCTOBER 2020-CURRRENT

-Assist taxpayers with their own tax accounts. Research all other tax information. – Skilled up on the Tax Payer Advocate Intake Line to assist taxpayers with all financial hardship applications.

FRONT DESK COORDINATOR- ASPEN DENTAL-APRIL 2019- OCTOBER 2020

-Answer phones, schedule patients, verify insurance, collect copays, assist with treatment plans, order office supplies

PROVIDER SERVICES- ELEVANCE HEALTH- MAY 2018-APRIL 2019

-Speak with providers and assist them with getting referrals for members.

Assist Members in getting Referrals and all other information for specialty appointments.

INSURANCE NOTIFICATION HCA PARALLON MARCH 2017-MAY 2018

Notify insurance of admissions, work closely with facilities to ensure all patient information is up to date.

NURSE MANAGER SUPPORT ASSISTANT VCU HEALTH JULY 2015-MARCH 2017

·Provide administrative support to Nurse Manager. Daily duties include, employee attendance records and time keeper for department. Maintain all employee personnel files. Assure all data and certifications are valid for employees and equipment. Data reporting and distribution, assure department has adequate supplies to assure daily operations are safe and effective. Complete any other assigned duties given by Nurse Manager

UNIT SECRETARY VCU HEALTH JANUARY 2014-JULY 2015

·Provide support to all staff and visitors. Answer incoming calls, internal calls and patient call bells. Create and maintain charts/paperwork for patients entering and exiting the unit. Initiate all service calls to service response teams. Maintain all patient tracking boards with accurate information for nurses, physicians and other medical staff providing care to patients.

OFFICE COORDINATOR SOUTHSIDE SURGICAL ASSOCIATES APRIL 2010-DECEMBER 2013

··Responsible for daily operations of medical practice. Duties included answering phones, scheduling appointments and procedures, register patients, collected copays, verified all insurances, maintain medical records, faxing, scanning and assure that HIPPA is exercised at all times. Electronic Medical Records administrator, auditor and trainer. Worked at offsite clinic as physician support. Compile daily reports, registries, monetary records and incoming request. Complete any other assigned duties delegated by office manager and physicians.

PATIENT ACCESS REPRESENTATIVE ST. FRANCIS HOSPITAL APRIL 2007-MARCH 2010

·Complete all functions of patient registration for the emergency room. Collected any copays needed, verified all insurances, assist with labor and delivery patients processes when the outpatient center operation was down.

EDUCATION

DIPLOMA 1997 DINWIDDIE COUNY HIGH SCHOOL

DEVELOPMENTAL CLASSES 2005-2007, 2014 JOHN TYLER & J. SEARGEANT REYNOLDS COMMUNITY COLLEGE

*** References available upon request

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