Sales Manager Loan Officer

Robert J. Cialone

505-***-**** **** Calle del Bosque, NW

*******@*****.*** Albuquerque, NM 87104

Professional Experience and Summary:

Over the last twenty years, I have been a key driver of the sales and mortgage teams I have led. I impacted growth and performance through program development, implementation and sustainability. I increased New Mexico’s ranking at a national level through performance driven management and innovative sales delivery. My experience includes comprehensive knowledge of local, state and national lending packages, detailed experience with tribal funding laws, marketing, sales and promotions, and building strong, motivated teams. As the head of consumer lending I have been instrumental in the increase of New Mexico’s ranking of 41 of 41 of all suburban markets within the bank to the top 5 of suburban markets and top 5 of all markets nationwide. 10/2016 to current Bank of America:

Enterprise Retail Sales Manager, Assistant Vice President Preferred Lending NM and West Texas. In this Market Leader role I am responsible for leading a team of highly skilled Credit Solution Advisors including but not limited to home loan applications, loan officer placement and business integration at all retail serviced branches throughout New Mexico and West Texas. Focus on cross selling, recruiting, training and monthly reporting to New Mexico Market president on monthly successes. 06/2015 to 10/2016 Union Home Mortgage:

Branch Manager.

Assisted in establishing a New Mexico location. Worked with corporate in terms of licensing, real estate location and compliance issues for New Mexico. 01/2015 to 06/2015 Sierra Pacific Mortgage:

Sales Manager.

Manages sales force in Albuquerque and Las Cruces NM. Conducted sales training on specific loan products offered by company. Supervised operation staff at Albuquerque Branch.

02/2014 to 01/2015 Interface Mortgage LLC:

Sales Manager.

Managed sales force in Albuquerque office. Acted as liaison between broker and wholesale investors. Trained Loan Officers (LO’s) on disclosure and compliance issues with different investors.

11/2013 to 2/2014 Highlands Resident Mortgage:

Branch Manager.

Hired to open second branch in Albuquerque market. 3/2013 to 11/2013 Pinnacle Capital Mortgage/Lewallen Mortgage: Sales Manager and Senior Loan Officer.

Recruited potential LO candidates. Originated residential mortgage loans. 04/2011 to 02/2013 Gateway Mortgage Croup:

Manager Reverse Mortgage Division/Team Leader

Opened Reverse Division for branch. Recruited potential LO candidates. Managed Reverse Division operations staff. Conducted sales seminars and managed targeted senior marketing.

Work history prior to 2009 available upon request

Professional Certifications and Licenses:

New Mexico Real Estate Brokers License 1999

New Mexico Appraisal Certification 2016

Section 184 / Office of Native American Programs: HUD certification 2011

Bank of America Neighborhood Lending Certification 2016: MCCT and LMI emphasis Achievements, Affiliations and Memberships:

Navajo Partnership for Housing Member 2011-2014

New Mexico Association of Mortgage Brokers Director: 1998-2006

Greater Albuquerque Board of Realtors Affiliate Member

Santa Fe Association of Realtors Affiliate Member

Albuquerque Economic Development Council Affiliate Member

Member, City of Albuquerque Affordable Housing Committee

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