Store Manager Service

Carlos Roldan

General Manager

917-***-**** ****************@*****.*** Brooklyn, New York 11223

CAREER OBJECTIVE

To obtain a position at an organization where I can implement my skills in management, training and communicating, as well as learn new skills to enhance company efficacy and further company potential. PROF'ILE experience in overseeing high-quality restaurants. skills. collaboratively as well as effectively teach and develop employees to the next level. EXPERIENCE

STORE MANAGER, New York, New York

Goodman Group, March 2016-Present

• Responsible for operations of the store,

• Interview candidates.

• Hire employees/ managers .

• Very good knowledge of P&L

• Develop crew into crew trainers and managers.

• Tracked store inventory and ordered new products to prevent shortages.

• Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.

• Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.

• Solved problems and resolved conflicts for team members and customers.

• Evaluated customer feedback and complaints to locate weaknesses and improve service.

• Reviewed financial statements, sales or activity reports, and other performance data to measure productivity. OWNER/OPERATOR, TOM RUDDY, FIELD CONSULTANT, LOUIS SOTO, AREA SUPERVISOR, US Simon Bolivar University, January 1999-Present

• El e c tr onic En gine e r ing

PROFESSIONAL ACTIVITIE S o Demonstrated commitment and involvement in the community by making charitable donations to underprivileged children throughout the holiday season., Telephone: (63 1) 707 -5179

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• Telephone: (55 1) 580-4384

• Telephone: 845-***-****

• Telephone : (9 17) 4 L 6-2507

STORE MANAGER, Brooklyn, New

Paulino's Foods, February 2012-October 2013

STORE MANAGER, US, NewYork

ISKManhattan-NewYork, August 1989

• O In charge of daily operations

• O Interviewed and hired personnel

• O Evaluated performance of management and crew

• O Ensured that all systems in store are in place (e.g., scheduling, planned maintenance, training, etc.)

• O Performed inventory control and in charge ofpurchasing

• O Executed new product introductions

• O Achieved high grades at store inspections (FO& SOR and "Mystery Shops")

• O Responsible for all expenses of store, including food costs, labor, and building maintenance and repairs

• O Held crew and management turn over to a minimum

• O Handled and resolved customer complaints.

STORE MANAGER, New York, US

TCB Management

• New York 0412010 - l0l20II

REGIONAL MANAGER, US

Carlos Roldan

Of the Year o Received award for completely executing and efficaciously managing store operations, entailing staff training and supervision to ensure high-quality services, as well as high employee and customer satisfaction

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O Recognized for evidence of increase in sales, outstanding results for full operations and short operations reports, and exceptional results for "Mystery Shops." o Award is bestowed upon a manager with a remarkable ability to effectively train and teach employees resulting in their promotions within the company

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• New York Regional Ray Kroc Award Winner

• Outstanding Manager Award Recognition

Exceptional Highest Record of Sales o Achieved leading results for Full Operations Reports, Short Operations Reports, and "Mystery Shops." o Outstanding results for Profits and Loss

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O Operated high-volume store ($4.7 million) reaching record-breaking sales by implementing 24-hour operation and ensuring to have sufficient staff on every shift

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• O Implemented "Made for You" in a high-volume store. FIELD SERVICE MANAGER

Andresen

EDUCATION

Carlos Roldan, January 1990

AWARDS

• New York metro manager if the year award

• Ray Kroc award

• Outstanding manager award

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