Store Manager Assistant

Karl O'Brien

**** **** ***** ******, ******** NY 11236 718-***-**** ******@*******.***

Professional Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Skills

Order management

Relationship building and management

Team leadership and coaching

Maximizing Profitability

Store Management

Training and Development

Work History

Store Manager, 10/2015 to 04/2020

Dollar Tree – Brooklyn, NY

Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.

Supervised guests at front counter, answering questions regarding products.

Managed inventory control, cash control and store opening and closing procedures.

Housing Specialist, 03/2015 to 09/2015

Bushwick Economic Development Company – Brooklyn, NY

Explained rental and housing regulations to clients and helped each discover best options for housing.

Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.

Conducted home and apartment inspections to identify safety issues and needed repairs.

Calculated tenant rent amounts to prepare leases and contracts.

Answered client questions about lease and rental agreements and advocated on behalf of client needs.

Assisted applicants in filling out housing applications and verifying assets.

Sought out affordable housing options and residences for people in need.

Real Estate Sales Agent, 05/2004 to 08/2015

H.P Greenfield – Brooklyn, NY

Generated leads for sales and rental properties through cold calls and referrals.

Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.

Worked closely with clients to facilitate appropriate loans, inspections and credit reports.

Inspected properties for listing accuracy and updated posts to maintain marketing integrity.

Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.

Educated clients on sales and buying processes and advised buyers on making decisions.

Assistant Store Manager, 06/2006 to 07/2007

CVS Pharmacy – Brooklyn, NY

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Met or surpassed business targets regularly through employee engagement and forward-thinking planning.

Assistant Store Manager, 05/2003 to 09/2004

Rite Aid – Brooklyn, NY

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

Education

Associate of Applied Science: Networking Technology, 08/2014

TCI College of Technology - New York, NY

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