Sarwat I. Khan

**** ************ ***, *** ***, Brooklyn, NY 11239 347-***-**** advsqh@r.postjobfree.com OBJECTIVE: Customer service representative where my customer relations skills can be utilized to facilitate requests between departments, achieve swift resolutions to complaints and improve customer satisfaction.

EDUCATION BA PSYCH, Hartwick College, Oneonta, New York 2005 QUALIFICATIONS

● Strong communication skills necessary to understand customer needs and provide exceptional results.

● Proficient in Microsoft Office; Word, Excel and PowerPoint and operation of general office equipment.

● Enjoy collaborating with colleagues, clients, and customers, as well as completing tasks independently. Eager to motivate and inspire others to deliver their best.

● Skilled in maintaining order amidst chaos and ever-changing challenges through a systematic and organized approach.

● Able to multi-task long and short term projects to reach desired goals. EXPERIENCE

Telemarketer/ Appointment Setter--Slomin’s Shield Hicksville, NY August 2016--February 2017

● Attend and deposition all outbound calls made by dialer to uploaded leads list

● Collect sensitive information to set at home appointments for sales representatives

● Was hired for inside sales team, now dissolved. Answered in-bound sales calls, set appointments, learned hardware and products to renew, retention, and offer upgrades. Joined the field sales team for 10 days, resulting in one sale of my own.

Telesales Representative--Neulion Inc. Plainview, NY May 2009--September 2011

● Attended inbound sales calls for TV-Desi and Talfazat

● Created new service accounts, offered promotions, managed accounts, billing, and service changes

● Provided customer service, relayed to shipping and technical support

● Provided training and support to field agents across North America

● Made outbound calls for contract renewals and collections Debt Settlement Representative--Riely One Syosset,NY March 2009--July 2009

● Answered inbound call center, qualify clients for settlement, obtain personal information to establish account

● Performed light office work, partcipated in weekly training sessions Contact Agent--Direct Buy Manhattan Showroom November 2008--January 2009

● Marketed a company promotion to potential members at outbound call center

● Scheduled presentation and tour

Hostess/waitress--Kabul Grill Briarwood, NY July 2007--April 2008

● Performed all required duties including light kitchen work, phones, cash register and charges. Jewelry Tagger--Jewel Gem Long Island City, NY October 2007--December 2007

● Utilized MS Excel for inventory data entry

● Responsibly handled precious and semi-precious jeweled merchandise Contact Agent--Evidental Inc. Manhattan, NY March 2007--June 2007

● Made outbound calls designed to engage dentists at current practice

● Scheduled appointment for dentist with presenter to enroll in service

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