Kristieana

Raley

Manufacturing &

.Transportation, Distribution, &

Logistics.Customer Service

Resume

Experienced Customer Service Representative with

background working in fast-paced shipping

environments moving merchandise of all sizes and

types. Keeps work areas neat with strong

housekeeping skills. Organized, dedicated and

focused on going above and beyond requirements

to contribute to team success.

Reliable shipping associate with exceptional critical thinking and Communication skills. Proficient in use of industrial equipment for material circulation.

Deliver accurate record verification and

maintenance.

Experienced ambassador with over 3 years of

experience in a warehouse. Excellent reputation for resolving problems and improving customer

satisfaction.

Enthusiastic go getter, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of processing packages and training in PIT

operating. Motivated to learn, grow and excel in

anyIndustry.

Contact

Address

New Albany, IN, 47150

Phone

502-***-****

E-mail

advspt@r.postjobfree.com

Skills

Packing and

scanning Very Good

Work History

Shipping and Receiving Associate

Amazon.com Fulfillment Center, Jeffersonville, IN

Orchestrated efficient routing by producing

accurate shipping documentation and

package labels.

Operated equipment such as forklifts and balers

to move outgoing shipments to loading area.

Inspected merchandise and sent damaged

pieces for repair before shipment.

Received incoming shipments, compared

contents against associated records and

transmitted to proper department.

Operated Electric pallet jacks and conveyer

2018-09 -

2021-03

Shipping and

receiving Very Good

Package

labeling Good

Detail-

oriented Very Good

Flexible &

Adaptable Excellent

Verbal and

written

communicati

on

Very Good

Basic math

Very Good

Good

telephone

etiquette

Excellent

Project

Management Excellent

Route

Management Excellent

equipment to manage incoming orders,

organize deliveries and transfer packages to

other departments.

Moved shipment materials to and from

designated areas using lift and hand trucks.

Compared shipping orders and invoices against

contents received to verify accuracy.

Conducted research to address shipping errors

and packaging mistakes.

Drove productivity and process efficiency

through setting compelling goals and good

time management.

Packed, secured, labeled and applied postage

to materials to prepare items for shipment.

Delivery Driver/ Shift Manager

Pizza Hut, Clarksville, IN

Managed customer service issues with

professionalism and analytical approaches to

maintain satisfaction and promote continued

brand loyalty.

Interacted with customers to determine needs

and opportunities for additional sales.

Completed pre and post-trip safety inspections,

recording and reporting any defects and

malfunctions.

Operated vehicle safely in highly congested

areas with no traffic violations.

Accurately recorded delivery, payment and

route information using dispatch software.

Completed on-time deliveries by choosing best

and most efficient routes.

Oversaw product loading to keep items

balanced, work efficient and items secure for

safe delivery.

Fostered positive working relationships with

customers by responding to questions and

concerns.

Completed rush deliveries on tight timetables to

satisfy customer needs.

Communicated customer complaints, requests

2014-01 -

2018-08

and feedback to company management for

swift resolution.

Contacted customers prior to delivery to

confirm and coordinate delivery times.

Performed walk around on delivery vehicle

before beginning shift to verify correct and safe

operating order.

Updated dispatchers frequently to convey

changes such as route issues or weather delays

potentially impacting delivery schedules.

Invoiced accurately, coordinated shipping

documentation and completed daily logs to

satisfy recordkeeping requirements and keep

management informed of field activities.

Customer Service Representative

Circle K, New Albany, IN

Provided primary customer support to internal

and external customers in fast-paced

environment.

Maintained customer satisfaction with forward-

thinking strategies focused on addressing

customer needs and resolving concerns.

Liaised with customers, management and sales

team to better understand customer needs and

recommend appropriate solutions.

Achieved and consistently exceeded revenue

quota through product and service promotion

during routine calls.

Preserved revenue streams by utilizing strong

communication and negotiation skills, offering

refunds as last resort to maintain customer

satisfaction.

Leveraged sales expertise to promote sales or

money orders and capitalized on upsell

opportunities.

Educated customers on promotions to enhance

sales.

Answered customer telephone calls promptly to

avoid on-hold wait times.

Responded to customer requests for products,

2012-02 -

2014-01

services and company information.

Cultivated customer loyalty, promoted repeat

customers and improved sales.

Used company troubleshooting resolution tree

to evaluate technical problems while

leveraging personal expertise to find

appropriate solutions.

Offered advice and assistance to customers,

paying attention to special needs or wants.

Fielded customer questions regarding available

merchandise, sales, current prices and

upcoming company changes.

Provided information to customers regarding

charge accounts and loyalty program and

helped to open and activate new accounts.

Prep Cook

Friches Big Boy, New Albany, IN

Prepared cooking supplies, ingredients and

workstations during opening and closing

procedures to maximize efficiency.

Received shipments and placed items on

proper shelves to restock and organize

restaurant pantry.

Prepared ingredients for menu items.

Cooked all menu items according to specified

instructions.

Preserved freshness of food by storing food in

designated containers and storage areas within

freezer or refrigerator.

Maintained well-stocked stations with supplies

and spices for maximum productivity.

Contributed to consistent customer satisfaction

rating by producing high-quality food and

providing timely service.

Prepared identical dishes numerous times daily

with consistent care, attention to detail and

quality.

Transitioned between breakfast and dinner

service by preparing, breaking down the

breakfast bar and setting up the salad bar.

2011-02 -

2012-02

Operated dishwasher and manually washed

dishes to clean all chinaware, silverware and

cooking utensils.

Prepared average of 15 to 20 menu items per

shift.

Washed, peeled and cut fruits and vegetables

in advance to save time on food preparation.

Produced over 10 different salad dishes per day

and maintained near-perfect customer

satisfaction scores.

Suggested actionable improvements to

streamline training procedures.

Washed, chopped, peeled and portioned

vegetables and fruit ingredients.

Restocked inventory and ingredient items to

maintain optimal kitchen efficiency.

Collaborated with waitstaff to collect

information about specific customer desires and

dietary needs.

Packaged, arranged and labeled ingredient

stock, storing at established temperatures.

Maintained clean, hygienic kitchen workspace

by sweeping, mopping and taking out trash.

Upheld optimal staff and customer protections

by monitoring food handling, cleaning and

sanitation protocols.

Practiced proper safety and sanitation

standards.

Prepared meats for dish assembly and serving

by slicing and portioning.

Mold Press Operator

Beach Mold & Tool, New Albany, IN

Inspected printed products for clarity, color

accuracy, and conformance to provided

specifications.

Reviewed completed orders for quality and

accuracy.

Oversaw feeding, printing and delivery process

of press machines to maintain specified levels

of operation.

2009-08 -

2010-03

Promptly removed completed loads from press.

Moved materials and fixtures such as

paperboard rolls, dies and repeats using pallet

jacks, hand carts, and forklifts.

Operated press to achieve highest print quality

and productivity with minimal scrap.

Loaded and positioned raw materials in loading

and feeding mechanisms.

Checked completed work to identify flaws and

sort items by grade.

Multi-tasked to keep all assigned projects

running effectively and efficiently.

Collected, aligned, cut and slit molding

materials.

Followed company policies and OSHA

requirements to maintain work safety.

Removed excess materials during and after runs

and collected for reuse or put into removal bins.

Achieved challenging production goals on

consistent basis by optimizing machine

operation.

Used gauges, calipers and other devices to

take measurements and identify problems.

Closing Cook

Dairy Queen Grill & Chill, New Albany, IN

Prepared food items to meet recipes,

portioning, cooking and waste control

guidelines.

Mentored staff in expectations and parameters

of kitchen goals and daily work.

Managed 4 -person staff, supervised

preparation of breakfast foods and explained

steps for readying specialty items, including

lunch and dinner food.

Safely used kitchen equipment such as griddle

and grill, effectively reducing injuries and burns 25%.

Produced over 100 separate dishes per day

and maintained near-perfect customer

satisfaction scores.

2008-06 -

2009-08

Prepared identical dishes numerous times daily

with consistent care, attention to detail and

quality.

Maintained well-stocked stations with supplies

and spices for maximum productivity.

Instructed new staff in proper food preparation,

storage, use of kitchen equipment, sanitation

and safety.

Met production requirements for all aspects of

banquet and outlet desserts and breakfast

pastries.

Ordered and received products and supplies to

stock kitchen areas.

Verified proper portion sizes and consistently

attained high food quality standards.

Sanitized kitchen surfaces and equipment by

cleaning grills, griddles, ovens and fryers

Communicated closely with cashiers to fully

understand special orders for customers,

including those with food allergies and gluten

intolerance.

Changed and sanitized all cutting boards,

benches and surfaces between tasks to avoid

cross-contamination.

Received food orders from cashiers and

cooked items quickly to complete entire order

together and serve hot.

Prepared estimated 5 orders simultaneously

during peak lunch periods with 95% accuracy

rate, maximizing customer satisfaction and

repeat business.

Transitioned between breakfast and dinner

service by prepping and cooking.

Education

GED: General Highschool Education

Rego North - Paoli, IN

2007-08 -

2008-05

Certifications

2019-03 PIT,EPJ,TDR [AMAZON.COM] - [2 YEARS]

Interests

Customer Relations, Customer Service/Care, Sales

Contact this candidate