Forklift Operator
Resume:
Kristieana
Raley
Manufacturing &
.Transportation, Distribution, &
Logistics.Customer Service
Resume
Experienced Customer Service Representative with
background working in fast-paced shipping
environments moving merchandise of all sizes and
types. Keeps work areas neat with strong
housekeeping skills. Organized, dedicated and
focused on going above and beyond requirements
to contribute to team success.
Reliable shipping associate with exceptional critical thinking and Communication skills. Proficient in use of industrial equipment for material circulation.
Deliver accurate record verification and
maintenance.
Experienced ambassador with over 3 years of
experience in a warehouse. Excellent reputation for resolving problems and improving customer
satisfaction.
Enthusiastic go getter, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of processing packages and training in PIT
operating. Motivated to learn, grow and excel in
anyIndustry.
Contact
Address
New Albany, IN, 47150
Phone
*************@*****.***
Skills
Packing and
scanning Very Good
Work History
Shipping and Receiving Associate
Amazon.com Fulfillment Center, Jeffersonville, IN
Orchestrated efficient routing by producing
accurate shipping documentation and
package labels.
Operated equipment such as forklifts and balers
to move outgoing shipments to loading area.
Inspected merchandise and sent damaged
pieces for repair before shipment.
Received incoming shipments, compared
contents against associated records and
transmitted to proper department.
Operated Electric pallet jacks and conveyer
2018-09 -
2021-03
Shipping and
receiving Very Good
Package
labeling Good
Detail-
oriented Very Good
Flexible &
Adaptable Excellent
Verbal and
written
communicati
on
Very Good
Basic math
Very Good
Good
telephone
etiquette
Excellent
Project
Management Excellent
Route
Management Excellent
equipment to manage incoming orders,
organize deliveries and transfer packages to
other departments.
Moved shipment materials to and from
designated areas using lift and hand trucks.
Compared shipping orders and invoices against
contents received to verify accuracy.
Conducted research to address shipping errors
and packaging mistakes.
Drove productivity and process efficiency
through setting compelling goals and good
time management.
Packed, secured, labeled and applied postage
to materials to prepare items for shipment.
Delivery Driver/ Shift Manager
Pizza Hut, Clarksville, IN
Managed customer service issues with
professionalism and analytical approaches to
maintain satisfaction and promote continued
brand loyalty.
Interacted with customers to determine needs
and opportunities for additional sales.
Completed pre and post-trip safety inspections,
recording and reporting any defects and
malfunctions.
Operated vehicle safely in highly congested
areas with no traffic violations.
Accurately recorded delivery, payment and
route information using dispatch software.
Completed on-time deliveries by choosing best
and most efficient routes.
Oversaw product loading to keep items
balanced, work efficient and items secure for
safe delivery.
Fostered positive working relationships with
customers by responding to questions and
concerns.
Completed rush deliveries on tight timetables to
satisfy customer needs.
Communicated customer complaints, requests
2014-01 -
2018-08
and feedback to company management for
swift resolution.
Contacted customers prior to delivery to
confirm and coordinate delivery times.
Performed walk around on delivery vehicle
before beginning shift to verify correct and safe
operating order.
Updated dispatchers frequently to convey
changes such as route issues or weather delays
potentially impacting delivery schedules.
Invoiced accurately, coordinated shipping
documentation and completed daily logs to
satisfy recordkeeping requirements and keep
management informed of field activities.
Customer Service Representative
Circle K, New Albany, IN
Provided primary customer support to internal
and external customers in fast-paced
environment.
Maintained customer satisfaction with forward-
thinking strategies focused on addressing
customer needs and resolving concerns.
Liaised with customers, management and sales
team to better understand customer needs and
recommend appropriate solutions.
Achieved and consistently exceeded revenue
quota through product and service promotion
during routine calls.
Preserved revenue streams by utilizing strong
communication and negotiation skills, offering
refunds as last resort to maintain customer
satisfaction.
Leveraged sales expertise to promote sales or
money orders and capitalized on upsell
opportunities.
Educated customers on promotions to enhance
sales.
Answered customer telephone calls promptly to
avoid on-hold wait times.
Responded to customer requests for products,
2012-02 -
2014-01
services and company information.
Cultivated customer loyalty, promoted repeat
customers and improved sales.
Used company troubleshooting resolution tree
to evaluate technical problems while
leveraging personal expertise to find
appropriate solutions.
Offered advice and assistance to customers,
paying attention to special needs or wants.
Fielded customer questions regarding available
merchandise, sales, current prices and
upcoming company changes.
Provided information to customers regarding
charge accounts and loyalty program and
helped to open and activate new accounts.
Prep Cook
Friches Big Boy, New Albany, IN
Prepared cooking supplies, ingredients and
workstations during opening and closing
procedures to maximize efficiency.
Received shipments and placed items on
proper shelves to restock and organize
restaurant pantry.
Prepared ingredients for menu items.
Cooked all menu items according to specified
instructions.
Preserved freshness of food by storing food in
designated containers and storage areas within
freezer or refrigerator.
Maintained well-stocked stations with supplies
and spices for maximum productivity.
Contributed to consistent customer satisfaction
rating by producing high-quality food and
providing timely service.
Prepared identical dishes numerous times daily
with consistent care, attention to detail and
quality.
Transitioned between breakfast and dinner
service by preparing, breaking down the
breakfast bar and setting up the salad bar.
2011-02 -
2012-02
Operated dishwasher and manually washed
dishes to clean all chinaware, silverware and
cooking utensils.
Prepared average of 15 to 20 menu items per
shift.
Washed, peeled and cut fruits and vegetables
in advance to save time on food preparation.
Produced over 10 different salad dishes per day
and maintained near-perfect customer
satisfaction scores.
Suggested actionable improvements to
streamline training procedures.
Washed, chopped, peeled and portioned
vegetables and fruit ingredients.
Restocked inventory and ingredient items to
maintain optimal kitchen efficiency.
Collaborated with waitstaff to collect
information about specific customer desires and
dietary needs.
Packaged, arranged and labeled ingredient
stock, storing at established temperatures.
Maintained clean, hygienic kitchen workspace
by sweeping, mopping and taking out trash.
Upheld optimal staff and customer protections
by monitoring food handling, cleaning and
sanitation protocols.
Practiced proper safety and sanitation
standards.
Prepared meats for dish assembly and serving
by slicing and portioning.
Mold Press Operator
Beach Mold & Tool, New Albany, IN
Inspected printed products for clarity, color
accuracy, and conformance to provided
specifications.
Reviewed completed orders for quality and
accuracy.
Oversaw feeding, printing and delivery process
of press machines to maintain specified levels
of operation.
2009-08 -
2010-03
Promptly removed completed loads from press.
Moved materials and fixtures such as
paperboard rolls, dies and repeats using pallet
jacks, hand carts, and forklifts.
Operated press to achieve highest print quality
and productivity with minimal scrap.
Loaded and positioned raw materials in loading
and feeding mechanisms.
Checked completed work to identify flaws and
sort items by grade.
Multi-tasked to keep all assigned projects
running effectively and efficiently.
Collected, aligned, cut and slit molding
materials.
Followed company policies and OSHA
requirements to maintain work safety.
Removed excess materials during and after runs
and collected for reuse or put into removal bins.
Achieved challenging production goals on
consistent basis by optimizing machine
operation.
Used gauges, calipers and other devices to
take measurements and identify problems.
Closing Cook
Dairy Queen Grill & Chill, New Albany, IN
Prepared food items to meet recipes,
portioning, cooking and waste control
guidelines.
Mentored staff in expectations and parameters
of kitchen goals and daily work.
Managed 4 -person staff, supervised
preparation of breakfast foods and explained
steps for readying specialty items, including
lunch and dinner food.
Safely used kitchen equipment such as griddle
and grill, effectively reducing injuries and burns 25%.
Produced over 100 separate dishes per day
and maintained near-perfect customer
satisfaction scores.
2008-06 -
2009-08
Prepared identical dishes numerous times daily
with consistent care, attention to detail and
quality.
Maintained well-stocked stations with supplies
and spices for maximum productivity.
Instructed new staff in proper food preparation,
storage, use of kitchen equipment, sanitation
and safety.
Met production requirements for all aspects of
banquet and outlet desserts and breakfast
pastries.
Ordered and received products and supplies to
stock kitchen areas.
Verified proper portion sizes and consistently
attained high food quality standards.
Sanitized kitchen surfaces and equipment by
cleaning grills, griddles, ovens and fryers
Communicated closely with cashiers to fully
understand special orders for customers,
including those with food allergies and gluten
intolerance.
Changed and sanitized all cutting boards,
benches and surfaces between tasks to avoid
cross-contamination.
Received food orders from cashiers and
cooked items quickly to complete entire order
together and serve hot.
Prepared estimated 5 orders simultaneously
during peak lunch periods with 95% accuracy
rate, maximizing customer satisfaction and
repeat business.
Transitioned between breakfast and dinner
service by prepping and cooking.
Education
GED: General Highschool Education
Rego North - Paoli, IN
2007-08 -
2008-05
Certifications
2019-03 PIT,EPJ,TDR [AMAZON.COM] - [2 YEARS]
Interests
Customer Relations, Customer Service/Care, Sales
Contact this candidate