Jermeshia Thomas

Customer Relations Specialist- Coordinator

Houston, TX 77066

advsm2@r.postjobfree.com

+1-903-***-****

De-Escalate Issues, Help Customers,Customers Satisfaction Level Of Me Is Always 100% Always Pleased To Experience Different Work Gestures Throughout Life I Just Want to Satisfy My Customers

& Make The Corporation a Better Place To Work In, Sales Associate, Cashier Experienced, Very Calm, Patient & Always Able to De Escalate a situation . To Me a Satisfied Customer Will ALWAYS Come Back If You Know How to get the Job done ! & The Job Must Be Maintained ALL times, EMPATHY IS very Important & Understanding a Customer is The MOST important Authorized to work in the US for any employer

Work Experience

Customer Experience Coordinator

T-Tech, Inc. - Houston, TX

May 2021 to Present

Assist with Customers Vehicles Concern, Repair Assistance, Rental Assistance, Repurchase Assistance, Helping Customer get their vehicle into the Dealership, Roadside assistance, Customer Relations Specialist

Administrative Assistant

Sparkle Market - Longview, TX

April 2016 to November 2019

Teller Clerk, Had My Own Desk, Professional Wear, Kept Accessories Stable, Records of All Customers Info With who I Was Working With to Resolve Problems, Issues Etc. Assistant of The De-Escalating Department 2+ Years & I Loved It

Customer Service Representative

Nation Star - Longview, TX

September 2017 to June 2019

Helped Customers Make Payments On Property, Help resolve a Issue JC Penny Sales Associate

JCPenney - Longview, TX

February 2016 to July 2017

Cashier, Helped Customers Pick Out Accessories, Turned the Issue/Matter Calm, Fold Pants, Cleaned Etc Cashier, Cook, Clean

Chuck E. Cheese - Longview, TX

November 2014 to February 2016

Helped Customers Locate Brands/Departments, Cashier Guaranteed, Stock, Clean, Helped Cs Find What They Needed, Cook, Prepper

Car Hop/Drive Thru, Cashier, Drink maker

Sonic - Longview, TX

April 2014 to November 2014

Education

High school

Pine Tree High School - Longview, TX

Skills

• Customer Care

• Customer Support

• Sales Experience (3 years)

• Sales Support (3 years)

• CSR

• Call Center

• Customer Service

• Computer Skills (5 years)

• Personal Assistant Experience

• Accounts Payable

• Office Management

• Administrative Experience

• Account Management

• Accounts Receivable

• Human Resources

• Bookkeeping

• Management

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