Director of First Impressions
Resume:
Jacqueline Thomas
Dispatching Customer Service Specialist
Yuba City, CA 95993
**************@*****.***
I am looking forward to working in a customer service environment in which I can offer timely support to a team or independently.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Dispatcher
HSD Trucking, INC. - Yuba City, CA
May 2022 to Present
My main role is focused on the reading, forwarding and responding to the hundreds of daily emails. This includes all of the loads that will be dispatched to drivers. Responsible for 100% accuracy in ensuring the following days loads are entered. Cross checking with various portals. Answering phones regarding loads, available trucks and backing up DM’s with driver needs. After hours dispatch
Legend Transportation - Yuba City, CA
November 2021 to April 2022
Varies duties of dispatching, CSR and planning for drivers and accounts. Extensive tracking of loads, comp checks, appointment scheduling, managing EDI board and many other task Load Management Controller
UtiliQuest, LLC - West Sacramento, CA
July 2020 to July 2021
Receive, record and distribute work order tickets in accordance with the Federal 811 Guidelines (Call before you dig)
Contact contractors to arrange field meets with the locating technicians. Create a timeline of events to ensure tickets are complete or rescheduled prior to expiring. Assist field technicians with contact information. Dispatch and screen emergency tickets throughout my shift. Dispatcher/Operator/Supervisor
Telesec Answering Service - Yuba City, CA
January 2010 to January 2019
Provided customer service in person and over the phone.
Answered incoming phone calls and scheduled upcoming events and appointments.
Dispatch for various towing, service and medical accounts
Used office equipment including: fax machine, copy machine, multi-line phone system, and computer.
Supervise and train new employees
Build new accounts and update all existing accounts as well as their on call schedules Education
High School Diploma
Marysville High School - Marysville, CA
Skills
• 10+ years Customer Service
• Dispatcher/Operator
• Supervised Call Quality
• Managed & Updated Accounts
• Dedicated/Reliable
• Interpersonal Skills
• Great Computer Skills
• Attention to Detail
• Time Management
• Accurate Mapping Ability
• Marketing
• Outstanding Team Player
• Quick Learner
• Mechanical Knowledge
• Microsoft Word
• Microsoft Office
• Microsoft Outlook
• Customer Service
• Call Center
• Customer Support
• Customer Care
• Sales
• Supervising experience
• Administrative experience
• Microsoft Excel
• Leadership
• Data entry
• Software troubleshooting
• Typing
• IT support
• Communication skills
• Negotiation
• EDI
• Network support
• Operating systems
• Windows
Assessments
Basic attention to detail — Proficient
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Scheduling — Proficient
September 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Call center customer service — Proficient
September 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Administrative assistant/receptionist — Highly Proficient September 2021
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
General manager (hospitality) — Proficient
September 2021
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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