Customer Service Control Specialist

Cary Miller, B.S.

626-***-**** • *********@*****.*** • www.linkedin.com/in/cary-miller-7sai

Proven executive adept at driving business growth, designing & implementing strategic plans, developing & managing teams, and expanding market share.

•Warehouse Operations Procedures •Purchase Orders

•Multiple-Project Management •Google & Microsoft Office Suites

•Inventory Control & Tracking •Forklift & Food Safety Certified

Experience and Achievements

Merchandising Supervisor, Costco Wholesale, Cypress CA Mar 2022-Feb 2023

●Worked closely with Merchandiser Manager to replenish and restock the sales floor

●Ensured sales floor setup met the company's direction

●Assisted with customer service, warehouse, floor sets, inventory, and schedule writing

Inventory Control Specialist, Costco, Garden Grove CA Mar 2018-Mar 2021

●Forecasting and procurement of $240 million annually for 2nd largest retailer covering 59 locations including 7 in Hawaii

●Collaborated with buyers to facilitate the marketing of new products, promotional calendars, and product launches

●Maintained communication with manufacturers, warehouses, vendors, trucking firms, and railroads to expedite product orders, distribution, and problem resolution

Merchandising Manager, Costco Wholesale, Montebello CA Sep 2015-Mar 2018

●Directed all visual store merchandising and analyzed customer buying patterns and trend forecasting

●Comprehensive skills in all areas of store management, including P&L, budgeting, cost and cash control, shrinkage, merchandising, customer service, and human resources

●Consistent record of increasing sales and profitability

●Involved in the execution of the opening of new locations- store layout, vendor liaison, picture-perfect merchandising

●Leveraged a developmental approach to managing a team of 3 Department Level managers collaboratively identifying and implementing training and growth opportunities to help further their career

●Supervised and coached up to 200 employees

Marketing/Membership Manager, Costco, San Dimas CA Oct 2007-Nov 2010

●Secured memberships for the company, in-house and onsite, and increased new member sign-ups by 16%

●Brought a highly focused, cohesive approach to marketing activities through effective communication with all arms of the company.

●Planned the logistics, pre-setup, coordination, and management of all promotional and marketing events.

●Managed multiple projects concurrently with a strong sense of detail, problem-solving, and follow-through

●Emphasized employee engagement and recognition to inspire a team of 20 to effectively collaborate and perform at a high level

Regional Manager, 7-Eleven, Tampa FL June 2006-July 2007

●Maximized 6 locations' revenue by optimizing daily operations

●Demonstrated outstanding ability to address customer issues and grievances.

●Realigned procedures and protocols in accordance with changing business demands

●Handled human resources concerns and established plans to handle issues consistently and efficiently

●Mentored six general managers on proper company processes and methodologies

Store Manager, 7-Eleven, Tampa FL June 2004-June 2006

●Controlled a 1.2 million dollar store in a high-risk area.

●Increased sales by 19.6% in a highly competitive marketplace.

●Developed competitive marketing strategies for both mature and new products.

●Reduced employee turnover from the highest in the district to one of the lowest.

●Developed 3 Sales Associates into Certified Assistant Managers.

Location Manager, U-Haul, Youngstown, OH May 2001-July 2002

●In control of storage facilities, hitch installations, customer complaint resolution, and human resources

●Managed scheduling for 10 employees to ensure optimal productivity

●Established a culture of trust through weekly 1-on-1 relationship-building meetings and creating a safe and growth-oriented environment among the team of 10

●Increased 8 core statistical areas, such as sales, gross profit percentage, and rental rate.

EDUCATION

Youngstown State University, B.S., Marketing Management

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