Customer Service Retail Store

*******@*****.*** 407-***-**** **** Berwood Dr., Orlando, FL 32810

PROFESSIONAL SUMMARY

Retail Owner with over 15 years of experience in cultivating relationships, creating marketing campaigns and growing profit channels.

WORK HISTORY

Sprouts Farmers Market. Orlando Fl

Vitamin Department Manager 05/2022-Present

• Responsible for the sales and operation of the Vitamin Department.

• Supervision and scheduling of team members.

• Ensures excellent customer service by giving prompt, friendly, and knowledgeable information and guidance.

• Have strong product knowledge, proven leadership and supervision skills.

• Provided inventory control, overseeing sales events, gross margins.

• Responsible for recruiting, hiring, developing, mentoring and motivating the Vitamin team,

• Ensuring maximum productivity and efficiency through proper scheduling.

• Working with the team to achieve required sales, margin, expense and labor goals, through maintaining the proper product assortment,

• Conducted merchandising and inventory control to avoid out of stocks and overstocks

• Assuring accuracy and accountability of department invoices and expenses.

Health Food USA. Altamonte Springs, Fl

Retail Store Owner 01/2004 - 01/2019

• Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations. Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage

• Assisted customers by answering questions and fulfilling requests SKILLS

• Business planning

• Product Knowledge

• Market research

• Vendor coordination

• Purchasing procedures

• Vendor relations

• Competitor analysis

• Merchandising operations

• Pricing negotiations

• Quality assurance

EDUCATION

University of Florida

Gainesville, FL

Bachelor of Science:

Microbiology

Chirag Patel

• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers

• Researched issues to obtain appropriate answers to customer inquiries

• Created and led sales promotions and advertising strategies to boost profits and bring in new customers

• Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and product knowledge

• Successfully drove new product lines to increase annual profits

• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly

• Implemented daily operating procedures to keep store clean, adequately stocked and well-organized

• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences

• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales

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