Amanda Lopez

Burkburnett, TX *****

advsit@r.postjobfree.com

469-***-****

Willing to relocate to: Columbus, MS - Denver, CO - Charlotte, NC Authorized to work in the US for any employer

Work Experience

Certified Nurses Aide

North Texas Rehabilitation - McKinney, TX

October 2016 to November 2016

Taking classes for my Certified Nurses Aide to get my license to work for that Company for one year for paying for my classes that they offered. Personal Hygiene Care; Vitals as needed for each individual patients personal and medical needs. Assisted with everyday Personal Care such as bathing; Changing diapers; hydration; Respirations First Aide and CPR certified through American Red Cross . Maintained cleanliness of rooms from Bio hazard fluids and disposals. Dietary orders for patients meal times. Change bedding as needed to each patients individual care. Document and File ADLS and all procedures that were done to take care of patient. Telemarketer/Customer Service Representative

Future Payment Technologies - Denison, TX

June 2016 to September 2016

Cold Calls to Small Businesses and Business Owners. Recommended and set appointments for our Customer Service Representatives for a certain location within the United States of a single District. And to verify with the Business Owner or Co-Owner. Maintained a professional mannerism over the phone. Acknowledge the Business Owner or Co-Owner's request of Do Not Call List to be acknowledged and to set that option up so the Business Owner or Co-Owner would not receive anymore of our telemarketing calls. To Assist Business Owner and Co-Owner by verifying Contact Information for the Customer Service Representative of our Company to be able to reach the Owner or Co-Owner for the Appointment time and verification of acknowledgement from Business Owner or Co-Owner. Customer Service Representative/Call Center Tier 2 Technical Support Representative

Xerox Business Services, LLC - Wichita Falls, TX

April 2015 to August 2015

Responsibilities

First Call resolution for customers who had issues or problems with cell phones through Verizon Wireless. Assisted customers first before self. Maintained professionalism and cleanliness of desk area. Multi tasked with multiple windows open on desktop computer while assisting Customer on the phone through call center. Exhausted all protocol steps to assist customer and have an outstanding customer service experience for the customer; in a timely manner for customers. Accomplishments

I was able to get perfect scoring for surveys from customers who i assisted on the phone. Skills Used

Used Customer Service; followed protocol steps for The Xerox Company with the contracted business for Verizon Wireless customers. Made sure all issues were resolved in a timely manner and with professionalism. Made sure that all facts were true from researching through all possible outlets of the company's resources.

Lifeguard/Pool Operator

Castaway Cove Water Park - Wichita Falls, TX

April 2008 to July 2008

Responsibilities

Maintained C.P.R and First aide certification and Texas Lifeguard certificate. Completed 120 hours of Aquatic training for the State of Texas.

Retail Assistant Manager

Castaway Cove Water Park - Wichita Falls, TX

April 2007 to August 2007

Responsibilities

Maintained beginning and end of month inventory for Novelty store. Hired and trained new employees for retail associates or crew members in café. Beginning, mid-shift, and end of day cash control from cash register and credit card machine.

Accomplishments

Pay raise toward end of season.

Psychiatric Technician

Educare - Wichita Falls, TX

January 2005 to May 2005

Responsibilities

Tended to mentally challenged individuals by providing meals and basic care. Maintained an MHMR Technician Certification through Vernon College. To assist individuals with bathing, feeding and basic needs. I caregave to three of the individuals who were wheelchair bound individuals and two mobile and high functioned patients. I transported individuals to and from home to counseling and therapy locations when needed.

Accomplishments

I was able to help one of the individuals adapt to life challenges. Skills Used

Customer Service, Positive cooping skills, and food handling preparations and cooking. Activities Aide

Midwestern Healthcare Center - Wichita Falls, TX

May 2002 to August 2002

Responsibilities

Conducted daily activities for residents, and customer service. Helped with transporting patients from bedrooms to and from activity room for scheduled activities as needed for disabilities. Skills Used

C.P.R and First aide certificates in case of life threatening situations. Food handlers for residents food if staff was short handed with dietitian aides.

Education

Diploma in Job and Life Skills

Career Academy - Wichita Falls, TX

2014 to 2015

Diploma in Basics

Burkburnett High School - Burkburnett, TX

1999 to 2004

Awards

Honor Graduate

April 2015

Graduated top of class for completing Program Successfully.

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