Call Center Business Intelligence
Resume:
Ana Paula Minami de Carvalho
Phone: +1-854-***-****
email: *******@*****.***
Professional Summary
Worked more than 15 years with Corporate Business Intelligence integrating Finance, Manufacturing, Import/Export, Marketing and HR areas.
Interaction with more than 10 countries (USA. Chile, Mexico, Argentina, Peru, Colombia, Ecuador, Venezuela, etc.)
Responsible for the 3M Brazil Business Intelligence System Implementation, and Administration.
Responsible for the Global Business Intelligence in Brazil.
Responsible for Sales & Operation Plan Modelling to Latin America Business Intelligence.
e-Productivity gain of US$19,2 MM until Sep/04, with carrying over to 2005 of US$ 6,6 MM.
Project recognized as Benchmarking to Global 3M (USA, México, Venezuela, South Africa and Puerto Rico) and to local Market including reports in specialized magazines as Computerworld and Corporate Info.
Worked as consultant implementing and managing Information/Management Systems (SAP/SAS/PeopleSoft/Siebel/MicroStrategy) at PriceWaterhouseCoopers.
Experience on System Implementation: CRM from Siebel; ERP from PeopleSoft; Database Marketing/Business Intelligence/DataWarehouse/EIS from Business Objects, MicroStrategy, LightShip and SAS; SQL Server and Oracle.
Project responsible for analysis, construction and implementation of DataWarehouse, Database Marketing and ERP, system analysis and information process and business management.
Worked as consultant at Embratel (Telecom), CBD (Retailer), Kaiser (Industry), CSN (Iron and Steel Industry), HSBC (Financial) and BankBoston (Financial).
Results achieved: on line Sale/Promotion and Customer Profile Analysis, making possible launching promotions faster and based on recent facts.
Marketing Analysis, Call Center to Mass Market and HR to PeopleSoft Workflow Implementation and templates definition for CRM (Customer Relationship Management) tests.
Academic Education
Gratuated Eletronic Engineer at Escola de Engenharia Mauá – São Paulo/Brazil
MBA on Corporate Management – FGV – São Paulo/Brazil
MBA on Corporate Management at Babson University – Massachusetts/ United States
Idioms
English fluent and Basic French, Spanish and Japanese.
Others Courses
MS Project certification – Microsoft
Project Management – Preparatory to PMI – 3M Brazil
Rational Methodology Rational
Six Sigma – Green Belt Course – 3M Brazil
SQL Server – DTS – Fast Training
Business Objects (Basic, Designer and Supervisor) – Decision Warehouse
PeopleSoft Workflow and Web Client - PeopleSoft
PeopleSoft Bootcamp (PeopleTools 1 and 2, SQR/SQL, PeopleCode) - PeopleSoft
DataWarehouse Infrastructure - PriceWaterhouseCoopers
Performance Management – PriceWaterhouseCoopers
DataWarehouse – PriceWaterhouseCoopers
SAP EIS Module - SAP
Supply Chain Management Principles - PriceWaterhouseCoopers
Basic Cost ABC – PriceWaterhouseCoopers
FET – Basic Accounting to Consultants – PriceWaterhouseCoopers
International experiences
MBA on Corporate Management at Babson University - Massachusetts/United States
KPI, Requirements Analysis and Data Model/Architecture Project at San Luis Potosi /México
Preparatory to TOEFL – San Francisco/ United States
English Improvement Course – Vancouver/Canada
Professional Historic
3M Brazil - Sumaré, SP
Chemistry Industry with 3.325 employees and global revenue U$ 3.9 Billions
* Senior Analyst responsible for Business Intelligence area
Main Responsablities and Results
-Responsible for all phases of a BI project: Planning, Requirements Analysis, Data Modelling, Database Model and Administration, Programming Management, Project Management.
-Work with all areas (internal, third parties and suppliers), interface between users, analysts, sponsors, directors and suppliers.
-Analyze and select suppliers and applications.
-Team leader responsible for administration and management of Business Intelligence Data Warehouse.
-Team leader for the local Business Intelligence Implementation (Analysis, Definition, Development and Implementation), for the Sales/Marketing, Sales by Salesman/Representative, Pricing, Accounts Receivable, P&L, Expenses, Inventory, Demand, Orders (Delivery and Complains Control), Projects, HR, Fixed Assets, Indices of Manufacturing (including Cost of Low Quality), OTIF, COPQ, Import, Order Portfolio and SKU Rationalization.
-Brazil Team Leader for the Global HR System Reports Implementation with Business Objects.
-Due to expertise and projects success, Brazil was one of main candidates to be the COE (Center of Excellence) of 3M Global Business Intelligence.
-Responsible for training the members of the team and the users (more than 500).
-IT department training. Sharing the knowledge teaching about Databases Modelling, Business Intelligence, Business Objects and MS Project
-Conception of Results Reports and Analysis.
-Implemented system is source of 100 % of Growth projects and 90 % of Six Sigma projects, and it’s also source for prospection of new projects.
-International recognition, being the team leader for the Latin America Project Modeling for the S&OP (Sales & Operational Plan).
PRICEWATERHOUSECOOPERS - São Paulo, SP
Consulting Company with 3.000 employees and annual revenue of US$ 15 MM
* Consultant
Main Responsablities and Results
-Work with all areas, including work with users, analysts, sponsors, directors and suppliers.
- Reports and Results Analysis Definition.
- Sale of SAP Implementation Project of US$ 3MM, due to EIS Implementation done at Kaiser.
- Reduction of 40% of losses at the Translation and Editing areas at Price Waterhouse in SP e RJ, through a change management and department reengineering.
- Recognition of Worldwide Price as preferred team for the South America Market for the DataWarehouse / Database Marketing.
- Reduction on Sales/Marketing reports time from 1 week to real time at CBD.
- CRM (Customer Relationship Management) Test Template Definition with US Price Waterhouse approval.
- Redirection of a Project, through process analysis of customer, proving the need a new Project that should be done, generating others carry on projects.
CETESB - São Paulo, SP
Project Engineering / Maintenance
Air, Water and Soil Control Quality
* Intern in Engineering/Projects and Maintenance.
Contact this candidate