Certified & Licensed (state of GA) pharmacy technician - prior authori

SHAINA JHEANELLE KARASIK, CPhT

Mobile: 323-***-****

E-mail:

************@*****.***

Address:

**** ***********

LN

Cumming, GA

OBJECTIVE/SUMMARY to obtain a Full-time position as a certified pharmacy technician - data entry and Prior Authorizations specialist, Billing Insurance, Medicare, and for services such as MTM, also provides documentation, information gathering, and tech duties for MTM services, order entry duties such as create and update patient profiles, etc. Seeking:

Flexible on pay rate with $22/hour overall minimum for 40 hours per week, for a prior authorizations and billing /Reimbursement positon, would like pay rate closer to the market average (26-29/hour).

Remote/Work from home positions (big bonus)

Permanent, Full-time (40 hours per week) positions are ideal, will consider contract or part time positions.

PROFESSIONAL LICENSES & AFFILIATIONS:

1. American Society of Health-System Pharmacists (ASHP) – Technician member, July 2022, ID: 08232625

2. National Pharmacy Technician Association (NPTA) - Elite Member, ID: 183833 3. Pharmacy Technician Certification Board (PTCB) – Member ID: 1776268 4. American Pharmacist Association (APhA) –Member, 2022 5. American Society of Consultant Pharmacists, Technician Member (ASCP), 2022 6. Georgia Pharmacists Association, GPhA, Technician Member, January 2023 7. NABP e-profile# 1683707

8. California pharmacy association (CPHA)

9. California Society of Health-System Pharmacists 10. Georgia Board of Pharmacy Registered License

PHARMACY TECHNICIAN (Registered)

License NO. PHTC067969 (Currently Active 08/25/22 - 06/30/23)

•PTCB certified CPhT certification#30220673 (1/3/23 Currently Active - 1/3/25) EDUCATION:

The University of Georgia – Athens, GA - August 2006 - December 2010 - Graduated

• Degree: Bachelor of Business Administration (BBA): Audit Track Accounting GPA 3.88/4.00

• Magna Cum Laude Honors Graduate

• State of Georgia H.O.P.E. Scholarship (covered all tuition)

• Beta Alpha Psi National Honorary Accounting Fraternity

• Presidential Scholarship Award, 2009

• Women in Business (WIB), Member

123CPhT – Rxtechexam.com – Online PTCE prep certificate course – October 30,2022 – December 4th, 2022

• Scored 96% out of 100% overall for the entire course (averaging 12 chapters and final exam much like a PTCE practice exam with same timing and # of questions

• Rigorous online courses over 12 chapters of content on PTCE plus in the same proportions as the PTCE outline of the syllabus and exam proportions (40% on medications, 12.5% on federal regulatory compliance

• The course instructor for 123CPhT, Preston Davis has offered to be a reference for helping me obtain a better pharmacy technician job than I originally had before his course and becoming certified CERTIFICATIONS:

• CPhT nationally certified via PTCB exam (PTCE):

1/03/2023: National Certification#: 30220673

(CPhT)

1/03/2025: expiration date (must accumulate 40 hours of continuing education by then to renew) a feat that I have already done ️ by March 3 2023

• Healthcare Provider BLS/AED/FIRST-AID/CPR for Adults Children, Infants Certification - National Heath & Safety 09/2022-09/2024

• Blood Borne Pathogens Certification - National Health & Safety 09/2022- 09/2024 WORK EXPERIENCE:

CVS HEALTH - CVS PHARMACY #16226 LOCATED IN TARGET - 5950 State Bridge Road, Duluth, GA 30097 - PHARMACY TECHNICIAN PT)

CVS HEALTH-CVS PHARMACY#4113 3095 Old Atlanta Road, Cumming, GA 30041- Certified Pharmacy Technician PT (worked FT hours) Supervisor: Pharmacy manager Clay Lewis, PharmD, MBA

• Completed ALL of CVS required onboarding LearnRX Training modules for onboarding, advanced technicians and advanced technicians II in CVS’ Learning Management System, Learn Rx, as a Pharmacy Technician initially, and by Dec 17th, 2022, a nationally certified Pharmacy Technician (CPhT).

• Upon transfer to CVS #4113, I quickly completed all of my LearnRX new hire modules from before in 1 week then was brought to the floor for first time to learn production, register training for pickup and drop up, inventory – finding fast movers and slow movers and returning them to right spots using NDC numbers, the drive through window, finding all the old prescriptions not picked up over 14 days and returning them to stock, etc…

• HIGHLY adaptable as I worked at 6 different CVS pharmacies while picking up extra shifts to help out as per store needs.

• Production also used NDC numbers heavily on package code and strength and product segment of the NDC code (middle and last segments) to pick the correct drug for the script. I learned QP (the production setting of the software) and how to count the pills out in fives, take a picture for QV- pharmacist Verification

• During late January - Corporate announced a HUGE HOURS cuts for both pharmacists, pharmacy managers and technicians! Such horrible news during the tail end of the very busy covid new extended flu season! A huge example of change for the worse and how we each dealt with it - I can speak only for myself - I was and am still sadly part time (if full time I’d have been guaranteed 30 hours a week during these cuts). Instead as part time at cvs, I was guaranteed No minimum hours.

• I got one 1/2 shift (4 hours shift) on Sunday, almost every week. In February, it turned out to be 3 weeks not 4, due to what we were told to do as part timers - schedule ourselves at stores nearby who had any extra hours for us- I worked hard scheduling myself - I had scheduled a shift (7 hours) on the same Sunday as my token 4 hour home store shift - my home Store (4113) said I could work the longer shift and my manager himself would cover my shift meaning he’d take it for himself and I wouldn’t get to make it up another day in the month

• I scheduled myself one week a high of 43.64 hours, which in the face of adversary

(stores not willing to say yes or give out their hours!) is a huge thing to be proud of! a couple weeks 32+ hours, and some weeks around 29 and change from nothing that week, or 4 hours. Most often from nothing as I’d get last minute notice of my 4 hour shifts as well. I even asked front store cvs to work hours for them- for 3 stores including home store, who said he JUST hired up, so did 2279 Laurel springs but still accepted me as back up employee and gave me 2-3 shifts a month

• Stores called me same day if any call outs- to which I responded with a YES, definitely- I CAN COME IN, got ready in record time and was there in 20-30 mins from initial text for more than one cvs pharmacy and front store (4-5 times occurrence in Feb and 2 so far in March - March 2nd as I write this update). I have accountability and reliability/punctuality

• I may say, since my parents were driving me to shifts and stores, the amount of stores I could go to near me was limited to 3. If I drove myself I would have driven much further to help out stores but it soon becomes something of diminishing pay once gas costs are high as well to get these shifts.

• I provide excellent customer service as my prior jobs helped me hone not only customer excellence skills but also active listening, De-escalation, communication skills, proactive problem solving, critical thinking, and empathizing with a customer.

• Worked the drive-thru window often due to my customer service, smoothly helping each customer with their pickups and drop offs

• Worked in production when I could to help out the team, running back inventory already used for Rx’s and pulling inventory for production as well.

• Worked the main register (pick up) in the store helping customers with my excellent service very similarly to the drive through window.

• Stocked bins with new scripts for customers to pick up, stocked the fridge with appropriate scripts needing storage between 2-8 degrees Celsius refrigeration.

• Added new insurance cards to patients profiles so they could be update to date on their coverage for their medications

• Added new patient profile for a child who was in need of antibiotics medication quickly

• Learning most of what I needed to know only when put on the spot by the patient to get things right and done quickly as everyone wants their meds done and issues fixed in a timely manner as in asap! I understand well and can empathize very well due to my personal life experiences.

• Re-billed medication for patients as requested on Good rx and other discount cards for best pricing

• Gave exceptional customer service even if I couldn’t help them right away, I’d greet them right away and let them know I’d be with them very shortly!

• I am completing MTM studies and billing & reimbursement studies including prior authorization focus for nearly all my continuing education hours for maintaining my CPhT certification and working toward my goal of CPhT-Adv certification

• Working on Medication Therapy Management Services for both PharmCon and Power Park Training Modules.

• APhA or CA pharmacy association MTM april 8 program so I can take my PTCB advanced knowledge exam in MTM in late April/May.

• Developed the ability to Work independently in a collaborative environment if and when needed at CVS pharmacy

• WALMART STORE(#4185) – 2395 PEACHTREE PARKWAY, CUMMING, GA 30041

- Front End Self Checkout Host / Cashier Team Associate 770-***-**** January 23,2022 - July 06th, 2022

• Consistently executed the “Customer First,” business model

• Became the front end self checkout employee trainer for the “UpFront” app, an essential front end checkout associate’s tool for work – all self checkout workers would spend a shift with me first to get familiar using the app as well

• Awarded Associate of the Month, April 2022 – for the entire store #4185 due to above and beyond customer service and exceptional customer experience

• Achieved passing Competitive score on my first try taking the Walmart Teaming Employment Exam (a month early) to be eligible for Team Lead and Academy Trainer positions (hourly Supervisor/Team Leadership level

• Heavy mobile app/Technology use

• Exhibited Critical Thinking & Collaborative Problem Solving within my team

• Timely reports of details and approx time of any suspicious customer behavior with regard to probable theft and shrinkage (walkouts after bagging – no payment or after one card rejection, which were common,) to Asset Protection manager’s office

• Actively listened to customers with the intent to UNDERSTAND what they are saying first, prior to asking clarifying questions to ensure good communication

• De-escalated customer issues & problems on a daily basis and managed customer’s expectations of quality customer service

SAM ASH MUSIC STORE - Puente Hills- 18031 GALE AVE, CITY OF INDUSTRY, CA 91748

– Retail

Sales Associate Professional Audio & Technology Department - (626) 839- 8177 July 2017 - June 2018

• Focused on customer service and active communication in a highly competitive, commission-based, sales retail environment

• Achieved Employee of the Month award for 2 months during my employment – October 2018, December 2018 for very high closed sales

• Focused on every unique “customer experience” and built trusted relationships resulting in a loyal clientele over time

• Qualified customers by asking important questions about their intended use to determine product needs or wants for their specific needs and budget

• Processed refunds and exchanges/returns quickly

• Informed customers of our price match and customer satisfaction guarantees

• Took initiative of Leadership in my Keyboards & Studio recording department within Professional Audio & Technology, by conducting daily visual spot merchandising of inventory

• Managed a daily sales lead book full of clientele contacts and notes on individual customer’s potential/ future product interests, past purchases, follow-up cold calls made, etc.

Blue Tech, Old Town San Diego Sales Support Team - Data Entry - August 2011 - Jan 2012

• Opened the office everyday due to working on east coast time 6:00 am to 2:30pm. I’d start the coffee, then start up MS excel and start with a brand new TR report for each day.

• I’d check my sales team files for items they’d like to place on the bid report to NASA, our main customer as we sold hardware and software logistics and security items to DoD, US gov defense agencies and NASA of course.

• Every morning I’d call NASA to speak to Mr. Alexander Marshall and confirm receipt of our TR report by 11-12 noon. Some days I started so early on it that by the time my coworker got in at 8:30 AM PST, it was finished and submitted with our managers approval.

• On these days he literally told her to just browse eBay as the work was done. I left a portion for her but upon my Managers check in. He always said to go ahead and finish the report asap. After my call to Mr. Alexander from NASA the report was submitted via email in seconds.

• The whole office should have maybe worked more on EST to remedy this. I don’t mind doing the work, my work ethic is superb, but now vs the first couple years of work, I know how to handle situations like these much better in a diplomatic way.

• Every afternoon I’d go around to each sales rep and ask them if they needed anything, any data or research typed up on products, anything for tomorrows TR report, and mainly used MS word and MS Excel in this job.

• Every September we made sales rep commission too, so we made $5,500 every September, it was a really great job and one of my favorites. I had to leave to move back to GA after the next job at IOI due to separation from my ex husband who had recently got out of the navy and had proceeded to leave CA for Texas all of a sudden I found myself not in someone’s life I thought I was, just with the 13 month lease two weeks into it.

• This was only the start of a very “experience” filled life, I shall say, as I did return to Cali soon after and to Los Angeles that time. I can empathize very easily with customers and do it with such sincerity.

•

INTEGRATED ORBITAL IMPLANTS – 11230 SORRENTO VALLEY RD, #135, SAN DIEGO, CA 92121 – Quality Assurance (QA) Specialist, Inventory Manager - Jan 2012 – May 2012 -858-***-****

• Performed Medical grade quality checks and quality duties as per specific business procedures and implemented a new process to effectively improve efficiency of physical inventory checks

• Inventory was very innovative – business owners were a pair of doctors who discovered how to make medical grade orbital implants from coral reefs. These were more realistic than ones on the market and apparently more comfortable.

• As the quality assurance specialist, I Inspected all new inventory by each box, as they came in boxes of 4 implants.

• I carefully used a magnifying glass to examine each implant for any defects, which would provide potential medical risks or bad issues for patients

• Assisted my office manager in any administrative duties needed as per her delegation

• I was In charge of assisting with A/R and calling all accounts receivable in attempts to collect payment –and I eventually took on Billing Specialist role as well and Quality and Inventory. My office manager and myself were the only two employees.

• Used MS Excel, MS Outlook, MA Word, Microsoft Office, and ACT! Sage accounting software on a daily basis for relevant data entry work – inventory checks, to Quality assurance write offs, etc

• Friday, May 18th, I found myself abandoned and due to personal reasons and just signing 13 month lease I had to leave my new job I was loving ($20/hour as well full- time). This was very much in the past now and because thing like these happened I am a stronger person for surviving through it and getting back up every time I fell to try again.

SKILLS, TRAINING, & LINKEDIN CERTIFIED ASSESSMENTS

• Focused on Patient/Customer FIRST Experience - excellent Interpersonal & Communication skills

• Billing & Reimbursement- enrolled in training modules for this CEU advanced certification Prior Authorizations, Medicare Part A, B, C (Advantage) and D- very important for a lot of pharmacy services such as prescriptions and MTM services.

• Critical thinking & Innovative/Collaborative Problem Solving - Collaboration, Innovation, accountability, integrity (core values)

• Excellent Ability to work within teams, lead teams, and/or work individually, etc.

• Team lead skills: Servant Leadership, inclusion

• Ability to work independently in a Collaborative environment

• Ability to focus for a long time on any task or tasks

• Administrative, Data entry, Reception skills, cashier skills, generating reports, analytics, research and gathering information for initial data entry, metrics, etc

• Federal Medicare, Part A hospital insurance, part B is medical insurance, part C is Medicare advantage plan allowing private insurance to come in and via (COB) result in a better deal lower premiums, lower deductibles possibly and copays, if the private insurance helps part B and part D. Part D is known as prescription insurance, however you may bill for time and services under part D for MTM with CMS 1500 form and Cpt codes.

• There is also a Medicare supplement insurance called Medigap which is separate from Medicare part C advantage plan.

• California Medicaid: Medi-Cal- a monumentally different program than state Medicaids due to the healthcare reform that is initiating there.

• Extremely DETAIL oriented, efficient time management

• Patient Safety, OSHA standards

• Computer & MS Office 365 proficiency (Microsoft Word, Microsoft Excel, Microsoft Outlook)

• Microsoft PowerPoint LinkedIn skill badge

• Database & Document management skills, typing, data entry, document creation, metrics via statistical analysis of data once entered.

• HIPAA & Patient confidentiality- don’t share PHI protected health information, information that can identify someone….

• Knowledge of how to handle Protected health information (PHI)

• Personal values: empathy, humility, compassion, caring, collaboration, integrity, ethics

• HIPAA is concerned with the Portability of your health insurance information

Contact this candidate