Data Entry Referral Coordinator

JESSICA HARRIS

Greensboro, NC ***** · 984-***-****

*******************@*****.***

I am a committed, motivated Referral Patient Care Coordinator and Medical Assistant with excellent interpersonal communication, coding and computer skills. I am highly motivated and results oriented; able to work independently or cooperatively as part of a team to accomplish goals. I am well organized, have proven my ability to effectively prioritize work and multi-task while maintaining detail and accuracy as well as complete multiple concurrent assignments in a timely and professional manner. EXPERIENCE

09/2020 – PRESENT

DATA ENTRY, RADEAS LABS

• Responsible for transferring data such as patient demographics, physician and facility information and diagnostic test results from PDF lab requisition forms into word templates

• All daily reports (100-150) must be accurate, complete and uploaded within the 8-hour workday

• Requirement of less than four typos per month and turning in assignments two hours early every single day to receive a monthly bonus. The reports range from urine, oral drug screenings, COVID tests, and results

12/2017-9/2020

ADMINISTRATIVE ASSISTANT, JRA FRAMING

• Maintain office supply inventory, administrative work including data entry, receptionist duties, filing and organization

• Managed incoming and outgoing calls for a fully staffed office. Prepared and distributed payroll for all staff and builders

• Performed accounts receivable including invoicing, discrepancies and responding to customer requests for documentation

• Supported staff, business manager and owner directly.

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12/2016 – 12/2017

REFERRAL COORDINATOR, KC PAIN

• New patient intake referrals and outgoing referrals for the pain management specialists

• Answering calls directly as the referral coordinator as well as in the scheduling cue and returning calls for both

• Scheduled steroid injections, new patient appointments, follow ups, sent outgoing referrals if the patient was referred for physical therapy, ortho, cardiology, any other specialist outside pain management

• Responsible for making sure insurance was compatible and in network with all specialists

• Schedule psych evaluations for any patient undergoing extensive pain management treatment or bariatric surgery and sending out proper paperwork required by patient’s insurance for coverage of procedure

8/2014 – 8/2016

REFERRAL COORDINATOR/SUPERVISOR, DURHAM FAMILY MEDICINE

• Responsible for overseeing various projects, supervise the day-to-day operation of the front desk staff. Including but not limited to, monitoring and distributing the workload evenly, managing team timecard approvals, making sure motivation and performance levels are maintained.

• Extra duties outside of referrals: Scrubbing superbills; making sure all superbill sheets filled out by nurses and their physicians are correctly coded, match codes on superbill with physician notes and attend monthly meetings with coding supervisor and office manager. Scheduling for active physician calendar’s, Billing, Medical Records, backup for Check- In

& Check-out

• Referrals for all offsite specialty office visits, as well as for our on-site diagnostic imaging company.

• Maintain Referral Track Log

• HIPAA Compliance Officer; maintain hipaa compliance, monitor all staff and physicians to make sure hipaa is not being broken, implement new ideas to obtain hipaa compliance

• Answer phones, return messages, handle customer complaints, and opening/closing the office

• Complete all prior authorizations with case managers for all insurances for any radiology procedures and then schedule the appointment with diagnostic imaging center

• Extensive knowledge of accepted insurances for each specialty facility, meeting with specialty reps and physicians

• Responsible for obtaining all the medical records and imaging reports to scan into patient chart with EMR and referral systems and fax to specialty office along with making or requesting patient’s appointment

• Attend meetings with and for the manager, sending out email updates for the office, solving patient complaints

1/2013 – 1/2014

MEDICAL ASSISTANT, DURHAM FAMILY MEDICINE

• Responsible for pre-visit planning in patient chart (updated patient demographics, review of systems, vaccinations, correspondence for any follow-up visits for example making sure any lab results, imaging or specialty notes are in patient chart prior to seeing physician) preparing patient for the physician in the exam room (take patient vitals, transcribe review of systems, complete any point of care testing for chronic conditions and physicals or WCC

• Complete any nurse visits: administer vaccinations, suture removals, immunizations entry, TB/PPD placements, transferring lab specimens and pathology cultures

• Assist the physician in procedures ranging from IUD placements, Nexplanon placements, wart removals, suture placements, I &D packing for abscesses, mole removals and pap smears.

• Point of care testing including urinary testing, EKG, nebulizers, finger pricks for glucose, hemoglobin, a1c and mono measurements, swabbing for flu and strep, pregnancy tests, spirometry, pulse oximetry and peak flow

• Prior authorizations for prescriptions and pre-visit planning for physicals and hospital follow-ups which included making sure each patient seen was up to date on preventative screenings depending on age (mammogram, colonoscopy, BMD, vaccinations, etc.) and testing or chronic care management. Making sure all hospital notes are scanned into patient chart, update any medication received during admission scan in any imaging or requested referrals

• Sending in requested prescriptions to pharmacy or to physician for review and obtaining physician signature for controlled substances

• Answering nurse line for physician, returning calls, giving lab results, relaying messages to physician

8/2012 – 1/2013

FRONT DESK RECEPTIONIST, DURHAM FAMILY MEDICINE

• Performed a broad variety of administrative duties for the physicians and patients

• Check in and check out desk: update patient demographics, obtain insurance card, verify insurance is active, take co-pay, print superbill and place in corresponding nurse box, check in system that patient is in office and ready for provider.

• customer complaints, open and close the office.

• Administrative work including data entry, receptionist duties and filing patient charts, converting paper charts into EMR. Relay messages to providers when a patient walks in with prescription requests, requests to speak to the doctor, etc.

• Fill out medical request forms and obtain medical records for new patients and hospital follow-ups

• Schedule Rep lunches

• Answer phone calls and schedule patient appointments EDUCATION

2011-2013

HEALTH CARE MANAGEMENT, PITT COMMUNITY COLLEGE

• Associates degree in Healthcare Management, trained under a physician in Medical Assisting

• Course work: Medical Terminology 1 & 2, Insurance, Billing & Reimbursement, Health Information Management, Healthcare Computer Information Systems, Long Term Care Administration, Health Care Organizations & HIPAA Law, Accounting, Critical Thinking and Interpersonal Communications

• Four years of on-site training with physician and patients, point of care testing, vitals and administering vaccinations. I was also trained by a licensed medical coder on ICD-9, ICD 10 & CPT coding.

• Received certification in CPR - started at school and continued yearly while working at Durham Family Medicine

2010-2011

TRANSFER PROGRAM, WAKE TECH COMMUNITY COLLEGE

2008-2009

COMMUNICATIONS, EAST CAROLINA UNIVERSITY

• Studied Interpersonal Communications working toward a degree in communication until moving into the transfer program and obtaining my Associates in Health Care Management

SKILLS

• Medical Terminology

• HIPAA Regulations

• Customer Service

• Administrative Support

• Focused & detail oriented

• Time Management

• Critical Thinking

• Referral Systems

• Organization

• Medical Office Training

Proficient in software systems such as EMR, Care 360, Allscripts, MS Office, Word, Excel, Power Point, Outlook, Office 365, Adobe, & Google Applications

Contact this candidate