Service Agent Representative

Michelle Ingram

318-***-****

*** ***** ** ****** ** 71055

Profile: I’ve been in the Customer Service Industry for over 33+ years, I’m a very upbeat and positive person, my skills really show up in a fast paced environment. I must admit I do take ownership in any issues my members have until the matter is resolved. Experience: Policy Service Representative Security National Life Insurance/Kirkpatrick Life Insurance March 2022-December 2022

Duties: Answered all calls regarding inquiries of life insurance policies. Updated members information on their policies, accepted online payments and payment arrangements. Worked with agents regarding their clients, provided leads to agents on interested clients, customer service. Experience: Member Service Agent USAA 2016-2019

Duties: As a dual agent I assisted members with banking/ credit card questions or concerns I also facilitated members with submitting fraudulent transactions or opening new accounts. Experience: Front Desk Agent Springhill Suites 2011-2013 Duties included: Managed all communication with online reservation and assist in all client file activities. I provided accommodating services for our guest.

Experience: Front Desk Agent Homewood Suites 2011-2013 Duties included: Greet all guest and assist in their reservations, maintained a positive and friendly demeanor. Answer and forwarded any emails and calls. Experience: Counter Manager Macy's 2000-2007

Duties: Managed all communications with beauty advisors as well as Account executive in facilitating strategic planning to promote and build our monthly sales goals. Skills:

Customer Service

Data Entry

Office Equipment

Sales Experience

Superb Telephone Skills with Customers

Seven years of experience in utilizing inventory tracking systems; documentation of deliveries and shipments of inventory; track and procure inventory; reports on inventory and stock levels; responsible for daily reports.