Customer Service Dialysis Technician

Robyn Kency

*** ****** * **********@*****.***

Marerro, LA 70072 504-***-**** Mobile

PROFILE

Determined, organized, resourceful and works well under pressure. Proven ability to motivate employees and improve morale. Excellent leader with a record of keeping employees on task and highly productive.

Accounting

Sales

Organization Skills

Expense Reporting

Customer Service

Finance

Quality Control

Conflict Resolution

Collection

Hospitality

Audit Preparation

Management

RELEVANT EMPLOYMENT HISTORY

Furniture Sales Representative § August 2017 to present

Comeaux Furniture – New Orleans, LA 70125

Contribute to the store sales goal by selling furniture, bedding, home accents and product protection plans.

Ensure each customer has an informative and positive experience by using good customer service skills and knowledge of products

Continue education of features and benefits of existing and new product lines.

Accurately complete order information and keep orderly customer records.

Meet established goals as set by management.

Improve self-knowledge, effectiveness, and efficiency through weekly sales meetings.

Assist with maintaining store cleanliness in designated area of responsibility.

Help to ensure proper pricing is displayed.

Maximize store promotions and marketing initiatives.

Maintain a positive working relationship with all store associates.

Proficient with company computer system.

Adhere to general store operational procedures and guidelines.

Assist customers with finance paperwork.

Greet customers entering and thank customers leaving the establishment.

Answer customer questions and provide information on procedures and/or policies.

Answer phone promptly and professionally.

Follow and ensure all safety rules are complied with and appropriate safety equipment is used. Ensure work areas are maintained in a clean, uncluttered, hazard free condition.

Immediately take action and/or report any unsafe or potential hazards.

Finance Manager § February 2016 to June 2017

Acceptance Now – New Orleans, LA

Collaborated on debt collection efforts with Accounts, Sales, and the Legal Department.

Developed debt collection strategies and plans.

Adhering to the FDCPA (Fair Debt Collection Processing Act) throughout the debt collection process.

Contacted debtors by telephone to enact and negotiate debt recovery.

Searched publicly available databases to track down defaulters, including Credit Bureau information, background checks, and loan documents.

Prevented repeated payment delinquency by negotiating manageable debt payments.

Negotiated settlements to receive payment on a certain percentage of the debt.

Kept hard copy and electronic records of all communications, payment plans agreed to, and amounts paid.

Composed Excel Spreadsheets and mailed reports of delinquencies and satisfied debts to the Credit Bureau, as well as purged records where debts had been satisfied.

Initiated legal and repossession proceedings if debt recovery failed.

Shift Leader § February 2014 – February 2016

Popeyes Fast Food Restaurant Company – New Orleans, LA. 70139

Utilized shift tools and routinely ensured Quality, Service and Cleanliness Standards were maintained.

Ensured accuracy of inventory, waste tracking and HACCP Logs.

Reviewed and approved invoices and inter-store transfers (ISTs).

Reviewed team members charts and production planning and made necessary adjustments.

Time spent with the guests in the dining room doing table touches throughout the shift.

Supported and empowered team to resolve guest concerns quickly.

Ensured product quality and all standards were met.

Provided ideas to the Restaurant General Manager to improve guest metrics and feedback.

Assisted with labor management costs.

Lead shift by delegating duties, assigning tasks, and following up with all team members.

Proficient in each area of the restaurant to assist when necessary.

Demonstrated integrity and honesty while promoting culture.

Store Manager § August 2010 – November 2013

Burger King – New Orleans, LA. 70112

Full accountability for restaurant operations during shifts.

Ensured team members provided outstanding service to satisfy guests.

Assisted management with training and coaching team members.

Utilized hospitality systems to run a great restaurant on all shifts.

Implemented restaurant controls, cash, and inventory.

Met restaurant goals for service, operations, and financial results.

Worked with the General and Assistant Manager to achieve high performance in areas such as Restaurant Operations, Guest Satisfaction, Customer Service, Speed of Service, Quality Control, and Workplace Safety.

Followed all government regulations, employment law, food safety and operations policies and implemented accounting controls.

EDUCATION

Business Management -Associate Degree Received 2000-2003

Delgado Community College – New Orleans, LA 70119

General Studies 1993-1999

O. Perry Walker High School – New Orleans, LA 70114

CERTIFICATION

Dialysis Technician 2014-2015

Blue Cliff College – Metairie, LA 70002

TECHNICAL SKILLS

Hardware:

IBM PC compatible, Novell environment, Wheel writer #086, 10-key by touch.

Software:

Microsoft Excel and Word

Typing:

50 WPM

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