Customer Service Store Manager
Resume:
A
Archibald
Apisiga
********@*****.***
Brooklyn, NY 11236
SUMMARY
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
SKILLS
Inventory Management
Customer Service
Shift Scheduling
Pricing Strategies
Policies and Procedures
Cash Management
Documentation and Reporting
Staff Supervision
Employee Supervision and Motivation
Employee Motivation
Recruitment and Hiring
Team Leadership
Customer Service Management
Staff Scheduling
Department Oversight
Policy Development and Enforcement
Hiring and Onboarding
Sales Tracking
Goal Setting
EXPERIENCE
Store Manager
Brooklyn, NY
Walgreen's Pharmacy/ Sep 2016 to Nov 2022
Established store tactics and strategies to achieve operational performance and sales goals.
Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Updated and maintained store signage and displays. Reviewed customer feedback to make operational improvements and promote satisfaction.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Trained and mentored associates to teach daily tasks and procedures. Strengthened work flow productivity by hiring, managing and developing top talent. Monitored employee performance and identified performance gaps for corrective action.
Answered product questions with up-to-date knowledge of sales and promotions. Oversaw inventory management through cycle counts, audits and shrinkage control. Assistant Store Manager
Brooklyn, NY
Walgreen's Pharmacy/ Mar 2002 to Sep 2016
Oversaw coaching and guidance of store employees to foster advancement in work operations.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Prepared staff work schedules and assigned team members to specific duties. Handled complaints from customers by empathetically listening, recording details and offering solutions.
Forecasted customer demand to set prices or credit terms for goods or services. Directed or coordinated financial or budget activities to fund operations and maximize investments.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Oversaw aspects of maintenance, inventory and daily activity management. Answered customer questions and addressed problems and complaints in person and via phone.
Handled scheduling for store shifts to achieve adequate staffing. Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Coached and developed store associates through formal and informal interactions. Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Photo Tech
Brooklyn, NY
Rite Aid/ May 2000 to Feb 2001
Loaded circuit boards, racks or rolls of film and printing paper into processing or printing machines.
Printed and packaged requests, contacted customers regarding order availability and personally completed transactions with customers.
Operated and maintained photograph processing equipment and processed digital film into photographic hard copies.
Loaded digital images onto computers directly from cameras or from flash memory cards or USB devices.
Measured and mixed chemicals to prepare solutions for processing, adhering to formulas.
Greeted and assisted customers, suggested and promoted products and services and processed and packaged photo orders.
Filled tanks of processing machines with developer, dyes and stop-bath solutions. Operated scanners or related computer equipment to digitize negatives, photographic prints or other images.
EDUCATION AND TRAINING
Heating, Air Conditioning, And Refrigeration Installation And Repair The Refrigeration Institute May 2005
New York
HVAC Installation And Repair
New York City College of Technology of The City University of New York Jan 1999 285 Jay Street. Brooklyn NY 11201
ACCOMPLISHMENTS
Interviewed over 100 people and successfully staffed 40 new store locations. Developed and implemented new loss prevention methods which resulted in a 20% reduction in shrinkage rates.
Promoted from Photo Teach to Assistance Manager, in less than 12-months. CERTIFICATIONS
Certification Training - 2005
COMMUNITY EVENTS FOR NEIGHBOR HOOD
Help company Facilitate Cancer walk event at prospect park and raise Money for research.
Raise money for Red Nose campaign for company, to bring awareness about child poverty and hunger in the U.S and the world.
Promoted Ronald Macdonald house Charity event to help family across the U.S, for housing, cancer treatment, education e.t.c .
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