Data Entry Facility Coordinator
Resume:
Contact Information
***** ******* ***** ****, *********, AR 72002
advsdy@r.postjobfree.com
SKILLS
Industry Knowledge: 15 Years of Experience in Administrative/Customer Service/Retail Industry
Technical Skills: Microsoft Office Suite
Soft Skills: Communication, Superior Customer Service, Attention to Detail, Multi-Tasking, Phone Etiquette, Conflict Resolution
PROFESSIONAL EXPERIENCE
Customer Service Support—Palco Inc. -November 2018 to present
Provide assistance and support for individuals self-directing Medicaid services in the home and caregivers for individuals from Arkansas, Colorado, Kansas, Nevada, New Mexico, Ohio, and Pennsylvania.
Respond to customer inquiries with timely and accurate information.
Use person-centered techniques in all participant interactions.
Assist individuals with enrollment in the program and program guidelines and requirements.
Provide information on self-direction to ensure that each individual can make informed decisions about their care.
Represent Palco in all interactions with the public by providing quality service to internal staff and external clients.
Initiate required action for response to caller requests, including the need for additional support by other Palco staff or requests for documents, and communicate such requests to the proper department.
Ensure the satisfaction of callers and professional handling of complex or unusual situations.
Participate in the development, training, and other departmental meetings and adhere to corporate policies concerning the customer service department.
Access Palco software in order to retrieve information to answer inquiries and to update contact notes and other information into digital case records.
Facility coordinator —Wilson & Associates, 2001 to September 2018
Assisted the Facilities Manager in all aspects of project implementation as needed.
Supported the Facilities Manager with external contacts as needed.
Coordinated all Facilities activities, work direction, and support systems. Supervised and trained facility employees and contractors as needed.
Independently maintained and updated administrative policies and processes. Set up, maintain, and organize department's central files, information, filing, and messages.
Provided administrative support to the support staff and attorneys, including
data entry, clerical assistance, maintaining conference room schedule, directing incoming calls, and ensuring all visitors were checked in per company procedures.
Associate Team Member—Target, 2001 to present
Manage the store’s sales floor, ensuring that all merchandise is presented in a neat and attractive manner.
Provide customers with product information, pricing, and availability of products as needed.
Maintain knowledge of current promotions to ensure proper communication with associates and customers.
Assist management in training new hires on company policies and procedures by leading role-play exercises for various situations encountered on the sales floor or during customer interactions.
Performed other duties as assigned by management including but not limited to merchandising, cleaning, maintenance projects
Provide cash administrative duties including handling cash, creating deposits, counting drawers and processing sales transactions.
EDUCATION
Southern Arkansas University—Magnolia, Arkansas
1995-1997 Business
Completed 60 hours towards a business degree
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