Floor Staff Customer Service

Mary Tracey

*** ******* *** *********** ** ***** 407-***-**** ************@*****.***

OBJECTIVE

To obtain a challenging administrative position in a growth-oriented organization which offers

diverse job responsibility.

WORK EXPERIENCE

AdventHealth Care Center Maitland, FL 1/2016 – 12/2022

Receptionist/Office Asst Manager

Greet all visitors to ACC, answer and route all incoming calls

Process mail and shipments both incoming and outgoing for multiple departments

Responsible for the timely processing of monthly and quarterly billing and trust statements

Retrieve and distribute monthly reports from the CMS Government website

Responsible to maintain and order the office and kitchen supplies for the entire office

Print and mail resident surveys and key results into an Access database

Responsible for the programming of employee badges for access to the office

Schedule meetings and arrange for meals as requested

Assist departments with multiple projects as needed

Manager Executive Calendars

Credential Doctors into PCC

Medical Billing

Logan’s Kissimmee, FL 1/2018 – Present

Server

Deliver exceptional, friendly and fast service to the guests

Accurately record orders and partner with team members to serve food and beverages

Train new waiters and floor staff on guest service expectations, safety procedures, proper food handling, and restaurant protocols

Manage closing duties, including restocking items and reconciliation of the day’s receipts

JPMorgan Chase Lake Mary, FL 2003-2015

Operations Coordinator/Sr. Customer Service Rep

Assisted multiple managers with daily responsibilities

Planned, delegated and supervised work assignments and special projects within the site which resulted in increased employee involvement and ownership of issues

Processed timecards and maintain/update employee records including attendance for over 75 employees.

Assisted in managing team performance in a sales environment

Resolved challenging conflicts and sensitive situations

Certified in One to One quality form

Financial Service Advisor

Provided excellent customer service

Consistently met or exceeded in all performance areas

Conducted team huddles and meetings

Assisted TM as POC while TM was out of the office

Achieved successful training as a TA and Lead TA

Amscot Sanford, FL Jan 2009 – April 2010

Tax Preparer

Prepared and filed individual tax returns

Ensured proper credits, deductions and tax liabilities were applied to tax returns

Resolved customer concerns and complaints

Handled phones, assisted client review of tax returns and processed payments in a timely manner

Wal-Mart Stores Orange City, FL July 1983 – Dec 2002

Personnel Manager/Asst Manager

Managed up to 500 employees for payroll, time and attendance, yearly evaluations, and training.

Interviewed and hired all new associates

Assisted and supervised new store opening

Invoice Clerk

In charge of accounting, inventory control, accounts receivable and accounts payable

Checked in vendors while monitoring shipping and receiving

Cash Office Manager

Monitored cashiers including daily sales along with balancing cash drawers and daily deposits

Coordinated all layaways and returns

COMMUNITY INVOLVEMENT

Bring Your Kids to Work Day

PRIDE

ESAT and CSAT Committee

Junior Achievement

Board Member for Debary Babe Ruth Baseball/Softball

COMPUTER SKILLS

Fundamental proficiency in Outlook, Microsoft Word, Excel, and Power Point

Contact this candidate