Scrum Master, Program Manager, Project Manager

SHALINI GAUTHAM

IT Program Manager, San Antonio, Texas, USA Email : *******.*********@*****.***, Mobile: 210 – 901 - 0187 Summary

Experienced software professional of over 17 years of experience in software industry, specialized in delivering complex programs/projects for the last 6+ years, leading cross-functional teams to deliver changes with multiple dependencies and constraints, in a dynamic and agile environment with focus aligned towards the company’s strategic goals and modernisation initiatives.

Skills

Program/Project Management - Program/Project Scoping, Planning, Estimation, Funding, Forecasting and Scheduling Requirement gathering and Feasibility analysis - Data Analysis - System Design Stakeholder management - Risk management - Change management and Implementation planning SAFe Agile Delivery, governance and compliance

Microsoft Project, Planview, Jira, Confluence, ServiceNow, Aha! Professional Credentials

SAFe Agilist : Certificate ID: 059*****-**** Certified ScrumMaster® Member ID: 309027 Prince 2 Foundation IBM DB2

Professional Experience

IT Program Manager at Pharmerica, San Antonio, USA Aug 2022 – present Manage the migration and activation program initiatives of Billing and revenue systems. Billing and revenue of different LOBs of the company is being migrated from SAP to Oracle Fusion. Post migration, I handle the activation of facilities or pharmacies at an incremental scale.

Responsibilities

Plan and create roadmaps for the program intiatives. Communicate the same to all stakeholders.

Perform checkout activities and ensure all finances (payment posting, revenue reconciliation) are in sync in all the cross functional systems. Ensure the billing statements are accessible by customers and users before agreed SLAs.

Track issues across all cross functional teams and drive root cause analysis.

Attend daily stand ups of various teams to know the status and resolve any blockers.

Get involved in grooming of the features that are to be released in various sprints. Plan and prioritise the features along with business leads.

Technical Program Manager - NatWest Group / Royal Bank of Scotland – Payments, India Nov 2021 – Jul 2022 Title: Vice President

Managed various regulatory and transformational programs in Payments domain. Delivered a solution for EBA regulatory compliance to send alerts near real-time for first or failed attempts to initiate payment transactions on their account. Financial events from various payment systems were processed, enriched, and notified to customers. Responsibilities

Collate the business needs and arrive at requirements of the program with the help of product owners.

Engage the stakeholders – development, infrastructure, security, legal, application support and operations.

Drive the SMEs of various teams to get the solution design, rough order estimates and thereby estimate the cost.

Create detailed plans, schedules, roadmaps, and charters for funding approval.

Structure a working group and establish a cadence to communicate with all stakeholders.

Drive the scrum of scrums by driving all scrum masters in cross functional teams.

Participate in sprint planning, review, retrospective, daily stand ups (if any blockers) of the teams.

Analyse the metrics and take corrective actions as required to deliver the scope within the given time and budget.

Preparation of RAID logs, risk mitigation steps, issue trackers.

Track and drive the teams to deliver deliverables. Handle tradeoff decisions with supportive data.

Ensure quality assurance by driving the QA team. Ensure appropriate monitoring and control in place.

Drive deep dive sessions to plan for implementation, go-live and change governance. Engage business and technical teams for appropriate checkouts.

Technical Project Manager – NatWest Group / Royal Bank of Scotland – Payments, India Sep 2016 – Oct 2021 Title : Assistant Vice President

SEPA Payments : SEPA Direct Debits, SEPA Credit Transfer, SEPA Archival Managed projects using Java/SpringBoot,Oracle,WAS,AWS,COBOL,DB2,CICS Web services,MQ, Informatica Powercenter As part of Open Banking program, delivered a solution to aggregate data about payment mandates and claims from legacy systems. Managed regulatory projects of Java based payment engine – a third party product and the internal deployments in WAS. Own the metric of reducing the operational storage risk on the SEPA payment application. Delivered multiple archival projects across multiple data centers that archived large data via ETL and improved the performance of operational data store. Achieved 85% reduction in operational risk.

Engage external stakeholders for customisation and support.

Drive the scrum ceremonies – sprint planning, review and retrospective of the team.

Maintain and track sprint backlog. Groom and prioritise features in product backlog.

Prepare agile metrics and Jira dashboards and drive the team to deliver the milestones within agreed timelines.

Plan for implementation and present the implementation plan to change boards.

Plan for disaster recovery drills, participate in platform roadmap discussions and health check activities.

Maintain records for governance and compliance.

Tech Lead – Royal Bank of Scotland – Core Banking, India Jan 2015 – Sep 2016 Title : Software Designer

Core Outputs : Alerts, Customer statements, Letters, Reconciliation reports and Regulatory reports

Designed solutions of mainframe applications. Presented the design to design boards.

Lead the modernisation initiatives within payments and core banking and built APIs for use by various functions within the bank. Was SME of mainframe based payment interfaces

Code Review, design test scenarios and plan for implementation. Present implementation plan to change boards.

Prepare rough order estimates of the solution for feasilbility analysis. Associate IT Consultant - ITC Infotech (Client - Danske Bank - Corporate Banking), India Aug 2007 – Aug 2014 Roles : Scrum Master and Senior Developer

Environment : Mainframes (PL/I, COBOL, DB2, CICS)

Projects worked : Trade finance & Guarantees, Webpayments, Collections, Secure Messages, Investigations

Designed and developed a strategy to migrate existing project to service oriented architecture (SOA).

Involved in Idea qualification phase and preparation of project charters of new projects in trade finance. Programmer Analyst – Cognizant Technology Solutions(MetLife and Liberty Mutual), India Oct 2005 – July 2007 Environment : Mainframes (PL/I, DB2)

Analyze and deliver solutions to impacted elements, review converted components and creation of tools for review in client migration project. Mainframe Coding, Testing, Code Review

Set up an internal tools team and automated the testing process which reduced the testing effort greatly. Education

Executive MBA Jan 2018 – Jan 2020 Indian Institute of Technology Madras, Chennai, India B.E. Computer Science Jun 2001 – May 2005 Sri Krishna College of Engineering & Technology, Coimbatore

(Affiliated to Anna University)

Recognitions: Ovation award – 2021 I LOV award - 2020 I Best Project Award - 2013

Contact this candidate