LORENA MORA
PROFILE
CONTACT
x) ****************@*****.***
Lot#450 Miami fl, 33187
SKILLS
-Assistant Manager Exp.
+Customer Support
Data Collection
+Food Safety
+Forecasting
«Leadership
«Quality Control
+Restaurant Exp.
«Scheduling
«Inventory
Staff Training
+Hospitality
«Communication Skills
Bilingual
EDUCATION
Miami Senior High School
2010-2014
CERTIFICATION
ServSafe #20185775
Exp. Jan 28,2026
LANGUAGES
English ON
97%
Spanish 100%
Skilled restaurant Assistant Manager with a winning
attitude and desire to deliver a exceptional dining
experience. Focused on setting high expectations and
raising service standards. Seeking to advance
professional career in the restaurant industry.
WORK EXPERIENCE
Assistant Unit Manager
Fulenwider Enterprises Inc. 06,2013 - Current
-Ensured compliance with prescribed standards in the areas of guest
relations, labor costs, paper costs, restaurant safety and sanitation.
«Placed food orders in accordance with established inventory levels and
budgets.
+Presented all specials promotions and marketing plans according to
company procedures.
«Prepared and maintained personnel records, team member schedules,
financial and administrative reports
«Supervised crew and shift leader maintaining the highest standards in
quality service and cleanliness with a constant focus on profitability.
«Assumed responsibility for cash for all shifts including bank deposits and
ensuring that all cash procedures are properly adhered to.
Front Desk Receptionist
Miami Beach International Hostel 10, 2019 - 03,2020
Performing all check-in and check-out tasks.
«Managing online and phone reservations.
«Informing customers about payment methods and verifying their credit card
data.
+Register guests collecting necessary information (like contact details and
exact dates of their stay)
«Welcome guests upon their arrival and assign rooms.
«Provide information about our hotel, available rooms, rates and amenities.
Respond to clients’ complaints in a timely and professional manner.
eLiaise with our housekeeping staff to ensure all rooms are clean, tidy and
fully-furnished to accommodate guests’ needs.
© Reset Merchandiser
Sountheastern Grocers 01,2020 - 03,2020
+Plan, report and review merchandising diagrams, product displays and store layouts.
Build and install shelving according to planograms and order supplies as needed.
-Move, stack and rearrange products on store shelves.
Adhere to schematic requirements and compliance regulations when stocking shelves.
*Communicate with store personnel about tasks, marketing and sales activities and sales goals.
-Adhere to all company policies and procedures when implementing merchandising.