Business Analyst System

Anusha Waran

*** *********, ******, ** *****

Phone: 339-***-**** Email: ***********@*****.***

LinkedIn Profile: http://www.linkedin.com/in/anushawaran

BI and business systems Analyst

Tenured, dedicated, and motivated professional with a diverse background in Information Technology, Business Intelligence, Data Analysis, and Application Development. Possess years of successful experience consulting on multifaceted IT projects, streamlining internal processes to enhance overall productivity, and facilitating positive relationships with a wide range of clients, colleagues, team members, and key business partners. Consistently recognized for outstanding contributions and solid reputation for resolving complex technical issues. Commended for organizational efficiency, priority management, and communication skills.

Reporting

Analytical

Data Management

Communication

Requirements Gathering

Collaboration

Process Improvement

Training

Critical Thinking

Technical Skills

Systems: Mainframe, UNIX/LINUX & Windows 2000/XP, Oracle/OASIS

Languages: SQL, HTML, C++, Python

Software: MS Project, MS Visio, MS Office, Lotus Notes, SharePoint, TOAD, ATRACK, Salesforce (Conga, Compliance Quest, Asset Optics, Visual Compliance, Health Cloud, Rootstock), Axure, JIRA, Confluence, SnagIt, Agile, Doors, Restful API Interface (JSON, XML), Angular JS, SQL Database Systems, OBIEE, Tableau, SAP BO, Google Analytics, Power BI

Education

Masters in Information Technology & Management - Brandeis University May 2013

Bachelor of Science in International Business - Suffolk University May 2005

Certifications

Advanced Study in Management – Northeastern University December 2007

Maintaining a Microsoft SQL Server Database September 2008

Business Writing March 2011

CBAP Certified through Skillsoft July 2015

CompTIA SY0-401 Security+ certified March 2017

Salesforce Certified Administrator - ID 21286701 June 2020

Professional Experience

Beta Bionics

Beta Bionics is a medical device company with a mission to improve the lives of people living with diabetes and help reduce the data and decision-making overload.

Senior Salesforce Systems Analyst / Product Owner June 2022 – Current 40hr week

As a Salesforce Business Analyst, I am responsible for managing implementation of end-to-end business requirements for various Salesforce applications throughout the Organization.

Managing over 10+ key clients (200 users) to support through end-to-end business requirements for Software Development Life Cycle.

Developed working document prototypes and workflow diagrams to facilitate better system understanding and improve system processes that improved efficiency by 60%

Worked across multiple projects per quarter to identify new requirements for Health Cloud application to define project scope and roadmap with budgets of up to $1M

oIntegrated Providers system and Salesforce Health Cloud for Patient details and results to Providers

oActed as a Product Lead for the easy communication with Patients Portal team and Customer Service Team

oImplemented end to end product processing by creating process-flow, mock-ups, brain storming sessions and generating requirement documents for implementation and UAT test cases for user testing.

Worked alongside team of 6 while collaborating across 8 functions to deliver strategic sales roadmaps

Implemented a data migration project to fullest in single instance (Salesforce CONGA)

Coordinated with team members and conducted departmental meetings to ensure project safety, as well as coordinated with vendors and legacy application team for integrating data flow with Salesforce as centralized system

Coordinated CPQ implementation with the implementation partner along with internal Sales team

Santa Clara County Office of Education

The Santa Clara County of Education (SCCOE) is committed to serving, inspiring and promoting student and public school’s success.

Application Systems Analyst April 2021- May 2022 40hr week

I was part of Technology and Data Service team providing technological guidance, advice and feasibility of

IT projects to public and Charter schools in Santa Clara and San Benito Counties.

Handling project management and implementation of new systems and enhancements.

Coordinating with District personnel to develop, implement, maintain, enhance and evaluate the performance of major information systems and applications.

Developing application training modules and in-service programs and the overall research and analysis of system application needs.

Providing end-user issue resolution through Service-now ticketing system.

ATOS Syntel – Client – State Street Corporation

Atos Syntel is a multinational provider of integrated technology and business services. Their solutions leverage automation to run the business with greater agility and efficiency, while harnessing next generation technologies to change the business to bring innovative new products and services to market faster than their competitors.

Senior CRM Business System Analyst March 2020 – March 2021 40hr week

I was part of Investment Management Solutions division supporting their largest client PIMCO

Providing support/leadership in the formulation of network, technology, systems and information strategy and evolution plans

Participate in end to end implementation planning including project management, issue management, communication and change management

Creates business user specifications for IT projects and works with developers and administrators on technical specifications

Develop future solution strategies by working closely with Business and IT Development teams

Develop strategies to improve service development life cycle and governance processes

Establishes and maintains excellent working relationships with business contacts, IT developers, and vendors

Serve as the liaison between business and systems analysts, developers and project management groups

Provides formalized, continuing work direction and leadership to assigned team(s), to ensure timely and effective project execution

Working with product teams to integrate customer data into Salesforce application.

oAnalyzing various products and services to incorporate in the Salesforce applications project.

oWorking with business users on capturing user stories requirements to integrate current data to Salesforce.

oManaged Salesforce application user profiles, roles, permission sets and validation rules.

OS Technical – Client – The Irvine Company

OS Technical specializes in the technology industry, focused mainly on project management, business analysis and application development to find best fit for their clients.

CRM Salesforce Business Analyst Consultant / Administrator October 2019 – March 2020 40hr week

I am part of integration project from Pivitol CRM system to Salesforce CRM application.

Collaborate with CRM system developers to maintain, create and update user roles, security, profiles, workflow rules, etc.

oCreated users, roles, public groups and implemented role hierarchy, sharing rules and record level permissions to provide shared access between different users.

Designed, developed, deployed page layouts, components, custom objects, custom tabs, visual force pages to meet user’s needs.

Provide deployment, training, and change management support to business users

Work closely with business leadership to respond to, and proactively identify, challenges that can be solved with system and/or process improvements.

Train and provide ongoing support and development to CRM data users

Manage functional testing cycles including test planning, script development, status reporting, and test execution

Troubleshoot and facilitate issue resolution by suggesting techno-functional workarounds

Global Logic – Client – Capital Group

Global Logic is a Digital Product Engineering Services company full-lifecycle software development company that combines Experience Design, Complex Engineering, and Agile Delivery to give Clients the best software product in the shortest time.

Sr Business System Analyst June 2019 – September 2019 40hr week

I was involved in developing a Next-Gen product for better business outcome.

Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.

Study current practices and design modifications to improve systems.

Define project requirements by identifying project milestones, phases and elements; forming project team and establish project budget.

Contribute to team effort by accomplishing related results as needed.

Jack Henry & Associates

Jack Henry and Associates is the largest provider of information technology services to the financial services industry worldwide. JHA provides more than 300 products and services that enable the customers to process financial transactions, automate businesses, and succeed in an increasingly competitive marketplace.

Sr Technical System Analyst July 2017- May 2019 40hr week

As a Senior Technical System Analyst, I serve as a liaison between subject matter experts, customers and development departments during the product development phase. I am responsible for contributing to the software development process by ensuring complete and accurate documentation of system requirements. This includes activities such as business problem analysis, user requirements walk throughs, and gathering use cases that are used to recommend business solutions to meet the customer's need.

Responsible for project deliverable involving functionality migration to new vendor product for improving efficiency and security aspects of the business. The completion of project constitute in customer satisfaction and increase in clientele.

Draft and maintain software/business requirement documents in order to outline REST API project needs, assumptions, constraints, and milestones,

Acting as a key business analyst for one of the major applications integration project that will provide a single platform for various payment solutions for the customers. The projects budget is accounted for approximately $100-$200K.

Responsible for drafting internal and external training documents and bulletins, to keep customers informed of new and updated changes to the application.

Proxce

Proxce helps business travelers skip the front desk for check in hotels. It empowers hotels with smart phone-based auto check-in and keyless guest room entry through their advanced Identity Management system for the real world.

IT Salesforce Business Analyst/ Administrator Jan 2017- July 2017 40hr week

Managed product requirements by clearly communicating and maintaining the roadmap and strategy for the product. Act as a SME of the product to help integrate new clients on the Salesforce CRM tool.

Provided leadership to Product, IT and Customer Support team on several initiatives aimed at onboarding and improving customer satisfaction on Salesforce tool.

oDesign, develop and maintain all company, team, and individual dashboard metrics. Design and develop workflow rules, validation rules and email notification.

oDevelop, run, update and export salesforce.com reports, analytics and dashboards to support and monitor daily activity and key performance measures.

Owned development of business requirements across various functional areas to enable deployment of systemic solutions required to meet business objectives.

oEstablish and implement best practice procedures for system maintenance and optimization, configuration development, testing, data integrity and backups

Lead the development of user stories and product roadmaps for Onboarding and IT Projects.

oDetermine plan and timeline for implementation of approved Change Management cases.

o Develop, test and deploy solutions, applying best practices.

Worked on initiative to pilot product requirements management tool designed to centralize infrastructure programs, to reduce cycle time to onboard a customer.

oConsult with all stakeholders to improve business processes, including developing functionality to automate manual processes

Working knowledge of APEX, Visual Force, Salesforce APIs, SOQL, Force.com platform

oCreated and maintained user profiles, workflows, dashboards on Salesforce and other CRM software

oSet permissions for users using Object-Level and Field-Level security best practices.

oDevelop customizations (new fields, new objects) to Salesforce.com that improve workflows and reporting

ACI Worldwide Inc. 2012-2017

ACI Worldwide develops e-payment and electronic funds transfer (EFT) software for companies around the world. Customers use its software to process transactions involving ATMs, credit and debit cards, online banking and payment processing, point-of-sale terminals, smart cards, and wire transfers.

Business System Analyst/Product Owner Jan 2016- Jan 2017 40hr week

Managed three out of seven Enterprise payment frameworks by clearly communicating and maintaining the roadmap and strategy for the product. The responsibilities included: defining business and functional requirements, product development plans, reporting, documentation, training and demos and suggesting process and tool improvements, where applicable, to provide quality results for customers.

Analyzed and synthesized information elicited from stakeholder to determine appropriate solutions that meet business needs, goals, and objectives.

Acted as lead Business Analyst for one of the customer projects where successful implementation of functionalities to Web UI helped increase the product revenue by 15%.

Actively worked with cross-functional teams throughout the project lifecycle and monitor key performance indicators to help design, deliver, implement, and support the product productivity.

Served as a subject matter expert and liaise between the consumer and development teams during project implementation. Provided directions during implementation process that lead in meeting customer’s requirement within projected timeline.

Analyzed and reviewed reporting data, data warehouses and ETL solutions for executing daily, weekly and monthly reports using BO and Tableau reporting tools to provide project(s) update, which helps management to make proper business decisions.

Designed and developed data models, reports and dashboard to provide real-time payment information, which has helped make better business decisions and prevent losses in thousands.

Support the development of virtualized APIs by creating sample API request/response messages

Business Analyst Jan 2012-Dec 2015 40hr week

Worked as a lead Business Analyst in migrating a mainframe product to a Web based UI application. Served as a conduit between the customer community, both internal and external, to ensure adequate transition of the functionalities during the migration process.

Acted as a project lead in using agile methodologies to determine the most economical route to implement complex requirements without compromising the integrity of the system.

Supported ETL mapping activities as per established business requirements.

Implemented validation of source data systems along with data mapping.

Created training document for Agile project set-up steps that was recognized by teams Managing Director.

Ensured quality and timeliness of requirements processes to meet the agreed upon delivery dates of

projects. Acted as an advocate and helped steer customers toward more standard product solutions.

Completed Axure training and worked with UXD team in implementing the workflow designs and mock-

ups for the new Web UI Application.

State Street Corporation 2004-2011

State Street Corporation is a financial Instution that partner with other institutional investors all over the world to provide comprehensive financial services, including investment management, investment research and trading, and investment servicing.

Project/Business Systems Analyst July 2008- Dec 2011 40hr week

As a Business Systems Analyst, I was responsible for setting-up and maintaining onboarding of new clients within Securities Finance Client Service team in Salesforce and inhouse application.

Served as a technical liaison and worked with a wide range of domestic and international clientele.

Analyzed processes and assisted with all phases of strategic development and planning, by working

with cross-functional teams.

oCollaborate with Salesforce CRM system developers to maintain, create, and update user roles, security, profiles and workflow rules

oWork closely with business leadership to respond to, and proactively identify, challenges that can be solved with system and/or process improvements

Created customized solutions to reduce costs and improve production efforts.

oTroubleshoot and facilitate issue resolution by suggesting techno-functional workarounds

oWork closely with business leadership to respond to, and proactively identify challenges that can be solved with system and/or process improvements

Lead project meetings to track deliverables, set timeliness, and train clients on processes.

oTrain and provide ongoing support and development to CRM data stewards globally

Managed issue logs, prepared use case documents, develop class diagrams and manage functional

testing cycles including test planning, script development, status reporting and test execution.

Promoted to officer level based on outstanding contributions.

Operations Analyst – Securities Finance Feb 2004- June 2008 40hr week

As an Operations Analyst, I worked with trading desk to ensure proper and timely settlement of trades on daily basis. Performed reconciliation on securities to meet end of day balance.

Managed major accounts and communicated effectively with an array of professionals.

Processed settlements for high-volume loans and returns ($5-10 Billion).

Prepared forecasts, researched trade items, and oversaw reconciliation statements.

Worked with IT staff to implement databases and increase overall performance.

Monitored loans and returns in 15 markets to minimize fail rates.

Executed cash movements and reconciled collateral to increase investment potential.

Assisted with inquiries pertaining to lending activities, trading, and brokerage.

Sovereign Bank

Sovereign Bank (now Santander) offers an array of financial services and products including retail banking, mortgages, corporate banking, cash management, credit card, capital markets, trust and wealth management, and insurance.

Senior Process Specialist – Court Order Processing & Central File 2001-2004 40hr week

Processed various legal documentation such as liens, levies, summons, and subpoenas.

Reflected title changes, certifications, waivers, bulk changes, and issued checks.

Updated customer accounts, inputted financial information, and efficiently managed ledgers.

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