Support Specialist Documentation
Resume:
Stephanie Wilkins
Pembroke, GA 31321
*********@*******.***
OBJECTIVE
To obtain a position within a company where my excellent communication skills, ability to handle multiple tasks and experience in meeting deadlines will not only benefit my career but also the good of the company. SKILLS PROFILE
● Possesses excellent communication, written, oral and organizational skills.
● Experience in corporate policies and procedures.
● Experience in working closely with other departments and team members.
● Experience in Microsoft Word and Excel.
● Excellent typing skills.
EMPLOYMENT HISTORY
Import/Export Logistics Representative, 2016-Present ASF Logistics
● Responsible for the documentation on over 100 bookings monthly.
● Developed sources of supply and obtained information from suppliers concerning product and/or service specifications, price, delivery dates and ensured all applicable data is current at supplier.
● Ensure all documents are properly prepared in order for cargo to clear foreign and US Customs.
Legal Transcriber, 2015-2016
God’s Touch Transcription
● Accurately transcribed confidential and detailed letters to clients.
● Successfully complete all jobs before mandated deadline.
● Create weekly invoices and keep track of all office expenses.
● Type +65 wpm.
Medical Transcriber, 2010-2015
Georgia Skin and Cancer Clinic, Savannah, GA
● Accurately transcribe confidential and detailed dermatology medical records.
● Successfully complete all jobs before mandated deadline.
● Create weekly invoices and keep track of all office expenses.
● Type +65 wpm.
● Excellent knowledge of all dermatology terms.
Export Documentation Specialist, 2007-2010
Page International, Savannah, GA
● Responsible for the documentation on over 100 bookings monthly.
● Developed sources of supply and obtained information from suppliers concerning product and/or service specifications, price, delivery dates and ensured all applicable data is current at supplier.
● Prepared definitive documents including terms and conditions, commercial invoice and packing lists in order to clear cargo in multiple foreign countries.
● Contacted new clients to determine the needs and particulars of the account, created client profiles and advised upper management of details.
● Received a daily status report and determined necessary orders to work.
● Responsible for accurately creating shipping documents based on shipper’s instructions and requirements of Customs to ensure cargo was loaded and shipped without error.
● Reviewed and checked team member’s work for accuracy.
● Worked closely with other departments and management to ensure accuracy and client satisfaction.
● Attended meetings with the CEO and clients to discuss new business opportunities.
● Monitored team member’s reports, emails and messages in the event of their absence.
● Monitored supplier performance and prepared reports and other pertaining to the service received.
● Resolved problems related to purchasing, delivery, and receiving to the customer by taking appropriate corrective action.
CHILD SUPPORT SPECIALIST, 2004-2007
DISTRICT ATTORNEY’S OFFICE OF CHILD SUPPORT ENFORCEMENT
● Managed over 1500 child support cases.
● Configured child support payments based on laws and guidelines.
● Responsible for monitoring the receipt and distribution of payments.
● Collected and distributed over $150,000.00 monthly.
● Responsible for preparing cases for court, including new child support orders and contempt actions.
● Managed coworkers’ caseloads when absent.
EDUCATION
Diploma 2002
Pineland Christian Academy
Savannah, GA
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