Service Representative Customer
Resume:
Tory Bell
SUMMARY:
Tory Bell has over 15 years of High-Volume call center and customer service experience. Tory has a high aptitude for technology and able to adapt quickly to new software. During his employment with Oakwood, Tory helped bring quality scores to the 90’s and was recognized for his achievement. His supervisor at Oakwood stated, “He was a dependable employee and on time.” Tory is available immediately for a new position.
WORK EXPERIENCE
First Option
Customer Service Representative, July2022- Dec 2022
Responsibilities Include:
•Execute custom order processes with accuracy
•Ability to see foresee problems and provide solutions to customers
•Answering inquiries from distributors, end-users,and manufactures reps.
•Accurately answer questions regarding products and their applications
Mygrant Glass
Customer Service Representative, August 2021 – April 2022
Responsibilities Include:
•Answer inbound calls and make outbound calls to Mygrant customers regarding vehicle windshields.
•Use the NAGS System to search by the make, model and year of a vehicle to find the windshield part(s) needed.
•Utilize the pricing module to price the windshield or search the customer history to see if they have ordered the part previously and give them the same, or compatible price.
State Farm Insurance
Claims Representative, July 2017 – January 2021
Responsibilities Include:
•Delivers a remarkable customer experience throughout the handling of lower complexity claims by identifying and ensuring prompt routing of claims to appropriate functional areas.
•Receives and processes claim information, and communicate with internal and external customers via phone and other communication channels.
•Apply best claim handling procedures to process claims, initiate payments, and close claim files in a timely manner.
Liberty Mutual Insurance
Customer Service Representative, May 2016 – April 2017
Responsibilities Include:
•Provides excellent customer service by responding promptly to all inbound (average 80- 90 calls per day) customer calls regarding personal lines policies, limited by geographic area and line.
•Builds rapport with each customer. Listens to customers' requests and inquiries.
•Works to retain policyholders who inquire about canceling through open listening, policy review of customer issues, and escalation to the appropriate team if necessary.
•Processes policyholder transactions accurately and within Customer Response Center established time standards.
North Texas Toll Authority
Customer Service Specialist II, January 2013 – May 2016
Responsibilities Include:
•Establishing new Toll Tag accounts
•Answering inbound (average 70-80 calls per day) phone calls
•Verifying and updating account information.
•Processing payments
•Reviewing images
•Researching and resolving toll disputes.
Oakwood
Lead Guest Service Representative, September 2008 – December 2012
Responsibilities Include:
•Receive all service calls from existing tenants.
•Submit all service requests to Home Services and properties.
•Follow up on all service requests and closes them in the system.
•Communicate with District Manager on any service recovery needs.
•Update Home Services screens with any add on requests.
•Receive all order forms from Account Coordinators.
•Order furniture and utilities using the proper forms.
•Coordinate and communicate with Warehouse Supervisor to confirm and change Home
•Services transaction times as needed.
•Generate all paperwork for move-in packets.
•Receive BMI Service requests from Home Services.
•Submit services requests to outside vendors/ properties.
•Update Market Ready Tracking Log.
•Close completed service requests.
Education
Roosevelt High School, Dallas, TX Diploma Received Property Casualty License (Multi-States) - May 2016
Claims Adjuster License (Multi-States) – Oct. 2017
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