Travel Consultant Hr Manager

NASEEM SAYANY

Hiram, GA ● Phone: 678-***-**** ● ********@*****.***

SUMMARY

Results-oriented Travel Consultant with 8+ years of experience seeking a challenging and rewarding position with a growing organization. Skilled in client service, travel advisement, and upselling. Strong knowledge of airline regulations and booking systems. Highly organized, detail-oriented with excellent problem-solving and communication skills.

EXPERIENCE

Fly Ezee Tours and Travels LLC Atlanta, GA

Senior Travel Consultant March 2021 - Present

· Provide clients with cost estimates and schedule of proposed travel

· Book domestic and international air fare reservation using SABRE GDS.

· Prepare detailed itineraries upon bookings to ensure accuracy of reservations based on adherence to fare rules and baggage allowance confirmation.

· Confirm flight information with the airlines.

· Monitor all credit cards transactions for any possible frauds.

· Calculate all fares for itinerary exchange and make any payment update.

· Research various destinations and means of travel and consider the prices, customs, travel requirements and weather conditions.

· Handle high volume of phone calls and address passenger problems and challenges

· Monitor global distribution systems (GDS) queues daily to maintain quality control.

· Handle payments and bookkeeping

· Resolve travel issues related to reservations, conflicts, complaints, cancelations, and refunds.

· Interact and communicate with clients daily and provide an outstanding service

· Comply with all relevant laws, airline rules, tariffs, and suppliers.

· Responsible for collecting and recording deposits and final payments.

· Work with the team to achieve a shared goal in an effective way.

· Monitor market trends and activities to maintain competitive rates and strategies, thus increasing net revenue

American Tours and Travels Atlanta, GA

Travel Consultant January 2015 to March 2021

· Provided customers with best deals and well-researched travel options as well as successfully negotiating rates while improving customer acquisition

· Maintained excellent record by providing travel accommodations for both international and domestic clients including hotel and rental car reservations

· Monitored market trends and activities to maintain competitive rates and strategies, thus increasing net revenue

· Responded to clients' questions, issues, complaints and provided appropriate solutions as needed

· Developed marketing strategies by advertising on deals SKILLS

· Experienced in Reservation Systems (SABRE GDS), IATA rules and regulations

· Proficient in Microsoft Office Suite and Adobe Acrobat

· Ability to build sustainable relationships with clients

· Build trust while being reliable and dependable

· Strong attention to detail and accuracy

· Ability to adapt quickly to fast paced environment CERTIFICATIONS

· IATA certified

· Certified yoga trainer

EDUCATION

Master’s In Business Administration 2019 - 2021

Beulah Heights University Atlanta, GA

Contact this candidate