Michael Quam

linkedin.com/in/michael-quam 208-***-**** advsbc@r.postjobfree.com

DIRECTOR of GLOBAL OPERATIONS & PROGRAM MANAGEMENT

Over 15 years’ leadership experience as an Intelligence, Operations, and Strategic Program Director, leading large diverse teams through the global delivery of innovative solutions, enterprise-wide initiatives, and the implementation of business process improvements that save millions in revenue, and provide operational excellence, fiscal security, and productivity. Provides intellectual property protection, business intelligence, delivery excellence, and organizational policies and direction. Experienced in scaling business programs, training and developing high-performing teams, directing sourcing and resource allocation, and identifying opportunities for efficiency and growth. Able to define roadmaps while excelling in strategic planning, risk management, and business continuity. Ensures performance excellence and delivers measurable results through analytical guidance, effective implementation, and operational leadership.

● Quality Risk Management ● Strategic Planning ● Project Portfolio Management ● Project & Program Management ● User Experience ● Global Security ● Operations Management ● Cross-Cultural Teams ● Crisis Management ● Cost Reduction ● Capacity Planning ● Budget Management ● Business Continuity ● Change Management ● Business Intelligence Projects ● Coaching & Mentoring ● Continuity of Operations ● Global Risk & Resilience ● Global Cross-Functional Team Leadership ● Innovation Development ● International Operations & Regulations ● Program Compliance & Development ● Logistics ● Impact Analysis ● Management Solutions ● Collaborative Problem Solving ● Continuous Improvement ● Best Practices ● Supply Chain Management ● Productivity Improvement ● Business Process Re-Engineering ● Training & Development ● Organizational Development ● Resource Management ● Team Management ● Infrastructure Management ● Production ● Intelligence Management ● Curriculum Development ● Strategic Alliances ● Security Operations ● Operational Planning ● Enterprise Risk Management ● Regulatory Standards ● Relationship Building ● Process Design & Implementation

PROFESSIONAL EXPERIENCE

MICRON TECHNOLOGY, Dubuque, IA ● Director of Global Operational Programs ● 2016-Present

Previous Titles: Director of Global Risk and Resilience, Sr Manager of Intelligence and Crisis Management, Sr Program Manager of Business Continuity Program

After interviewing 700+ Micron team members, created, built, and managed programs in Business Continuity, Crisis Management, Disaster Recovery, Intelligence, Risk Management, and Inclusion for 80K team members at sites in Germany, Italy, Japan, China, Taiwan, Singapore, Malaysia, India, and 13 states in the US.

Traveled to 23 sites in CA, ID, TX, DC, CO, WA, MN, and VA to conduct active shooter crisis/threat assessments due to heightened incidents nationwide and created a program that saved lives during 2 incidents.

Created the Future of Work/Flexible Work Programs and policies to direct hybrid work changes after COVID, that increased engagement by 50% in 6 months.

Advised C-Suite early in the Russia/Ukraine conflict to procure alternate vendors of equipment that ensured continuous production and saved $3M in one day.

Saved $7M in lost revenue by traveling globally to ensure proper response, recovery, and business restoration to the Taiwan manufacturing site.

Created processes, governance, training, and metrics for the Business Continuity Program, including Crisis Management, and Disaster Recovery for IT, Supply Chain, Facilities, Operations, and HR

Partnered with insurance risk teams to certify automotive part sites to ensure compliance.

Utilized open-source global intelligence to analyze the China Energy Crisis, EMEA Supply Chain Issues, and other current events that impacted manufacturing, to avoid unnecessary overproduction, shutdowns, and costs.

Selected as Executive Crisis Facilitator for the EVP of Operations, the EVP of People, and the EVP of Finance and their teams.

Developed an Aviation Crisis Management Program complete with intelligence briefs on aviation facilities near and around the main hubs.

Created a Crisis Management Tool that aided in responding and communicating during an incident that was adopted by other resilience professionals globally to identify gaps in operational levels and prioritize critical processes necessary.

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UNITED STATES ARMY ACTIVE/RESERVE, United States ● Major, Officer, Director, Chief, Commander- Operations/Intelligence/Risk/Security/Crisis Management/Cultural Intelligence/Instruction/ ● 2000-Present

Director of Operations & Intelligence ● 2020-Present ● US Army Civil Affairs Command, Ft. Bragg, NC

Recognized for building an intelligence program for the Civil Affairs Command while leading 300+ soldiers in operational and strategic preparation for deployment to Poland during the Russia/Ukraine conflict.

• Performed budget planning and equipment management of $5MM+ annually

• Recognized by command team as #1 subject matter expert in developing a targeting cycle and training for the Civil Affairs Command

• Worked with NATO and the State Department on Operations and International Affairs

Senior Director, Security Operations Center ● 2018-2020 ● US/NATO Special Operations Command, Afghanistan

Handpicked by Special Operations Command Generals, Miller and Donahue, to lead 23 Senior Officers from 14 different countries, in the oversight of the SOC for Afghanistan and lead 80+ US, NATO, and Afghan officers.

• Drove programs for operations, security, intelligence, and crisis management and personally responded to and resolved 200+ crisis events

• Created out of the box solutions for intelligence gathering and for crisis management including a crisis application for Afghan cell phones and a warrant program for intelligence gathering

• Decreased response time to incidents from 3 hours to 30 minutes and decreased lethality

Company Commander & Chief Risk Officer ● 2016-2018 ● 646th Reserve Support Group (Logistics), Madison, WI

Increased tactical efficiency across the Brigade by creating several programs to increase soldier efficiency, fitness, marksmanship, and team building-

• Was #1 Officer among peers in the Brigade of 1700 Soldiers

Intelligence Officer Career Course Instructor ● 2014-2016 ● Army Training Command, Arizona

Rewrote all curriculum in 3 months to update intelligence and operations training for 45 Intelligence Officers that included actual battlefield tactics in the Arizona desert and classroom instruction.

Director of Intelligence/Risk Analyst/Cultural Advisor ● 2012-2014 ● Special Operations Command, Afghanistan

Brought in to serve as Cultural Intelligence Officer for Southern Afghanistan during the reintegration of Taliban into Government and conducted risk and intelligence assessments.

• Worked for Marine Special Operations and the State Department in creating a program to culturally understand and assess the dangers of Afghans and Taliban members while mentoring a unit on re-establishing trust and security.

Intelligence Officer/Instructor/Company Commander ● 2000-2012 ● Various Commands around United States

Held various Officer Positions including Cultural Intelligence Officer, Battalion Senior Intelligence Officer, Brigade Senior Intelligence Officer, Director, Crisis Management, and Company Commander

EDUCATION

M.A., Master of Arts ● Adult & Continuing Education & Teaching, Mathematics

Liberty University, Lynchburg, VA

B.A., Bachelor of Arts ● Educational Psychology/Portuguese

University of Northern Iowa, Cedar Falls, IA

Certification for Business Continuity, Business Continuity Institute

Top Secret SCI Security Clearance ● United States Military

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