Customer Service Property Manager

Cynthia Stokes

*** **** **, *******, ** *****

281-***-****

advsaj@r.postjobfree.com

A reputable Property Manager with over twenty years of experience and education in the property management industry; proven ability to efficiently manage and multi-task between, financials, reporting, marketing, accounting, training/mentoring, social media, and administrative duties to increase occupancy, and operational efficiencies and improve the overall resident, and employee experience. Experience

2021-PRESENT

Property Manager Hazel Management

Maximize the client’s long-term profitability by optimizing the occupancy and expenses of the assets in the portfolio. Monitoring fiscal and occupancy status for property through regular reporting, including, property performance, controlling expenses, capital improvement projects, preparing and reviewing monthly and quarterly variance reports, rental pricing, while ensuring investor satisfaction in portfolio experience. Evaluate marketing plans, advertising plans, and market conditions and trends to ensure effective pricing strategies are implemented. Ensure collections, rent postings, and deposits are performed accordingly to company policies and practices and provide coaching and guidance as necessary.

2001-2021

Senior Community Manager Hettig Management

Preparing and managing budgets. Attracting new tenants through advertising, property viewings, and encouraging referrals. Interviewing tenants and running credit checks. Setting rental rates, negotiating, and enforcing lease agreements. Addressing tenant complaints and inspecting vacated units. Contracting and supervising repairs and maintenance work. Collecting rent, dealing with late payments, and handling operating expenses. Maintaining records of income, expenses, signed leases, complaints, maintenance, etc. Preparing reports on the financial performance of properties. Terminating leases and initiating eviction proceedings. 1988-2001

Customer Service Supervisor Southwest Airlines

Set clear expectations on daily assignments and procedures or process changes to Employees Assists in training Operations, Customer Service and Skycaps (in locations with SWA skycaps) Agents to ensure that they are aware of regulations, procedures, and Company policies. Proactively reallocate Agents during the day to meet immediate operational needs and determines overtime as needed. Check on supplies and equipment to determine that station needs are met performance. Provides special care, attention, and assistance to all SWA Customers as needed. Review the work performance of Operations and Customer Service Agents to ensure that their work performance, attendance, and appearance meet Company requirements. Skills

60WPM, Leasing, Scheduling, Marketing, social media, Accounts Payable & Receivables, Microsoft Office, Bookkeeping, Pricing, Payroll, Budgeting, Section 8, LIHTC, Fair Housing, Yardi, Resman, Onesite, Entrada, AMSI, Yieldstar, LRO, Sales.

EDUCATION

B.B.A Business Communications North Natchez

References Available upon request