Data Entry Customer Service
Resume:
Queen Stinson
Kennesaw, GA
*****.*******@*****.***
Work Experience
Purchasing Manager/Buyer
Equip Fulfillment - Marietta, GA
July 2021 to Present
Managing daily purchasing activities, supervising staff, and allocating tasks. Managing supplier relations and negotiating contracts, prices, timelines, etc. Maintaining the supplier database, purchase records, and related documentation. Coordinating with inventory control to determine and manage inventory needs. Operating as the lead point of contact for any and all matters specific to your account. Building and maintaining strong, long-lasting customer relationships. Overseeing customer account management, including negotiating contracts and agreements to maximize profit.
Store & Ecommerce Manager (Remote)
Griselda Records
November 2019 to July 2022
o Increased internet sales by 200% since hire by running monthly and seasonal promotions as well as working with social media team to increase site traffic o Grew in store sales by 13% since hire by coaching staff on upselling and other selling techniques o Manages ecommerce store and physical store that generates $900k per month on avg. o Responsible for creating schedule, managing payroll system, inventory, and handling all shipping o Responsible for store's daily operations, loss prevention procedures, high -volume customer service, profit and loss management as well as setting, monitoring, and driving sales goals o Handles recruiting, interviewing and hiring of staff. Currently supervises a team of 7 o Creates daily and monthly administrative and financial reports for ownership Account Manager
ITW Chemtronics
November 2014 to January 2020
o Managed an account base of over 100 international companies worth $1.5 million in revenue o Used new product launches, promotions and cross-selling to bring in extra $11,000 per month o Collaborated with shipping to improve processes & reduce delivery times by 20% (2 days) o Maintained and nurtured B2B relationships to gain loyalty, referrals and repeat business o Collaborated with marketing to push monthly promotions that increased orders by 9% on average o Processed and scored leads, developed email marketing campaign with marketing team improve close rate by 5%
o Developed, trained, and managed a team of associates to increase orders within their territories o Processed incoming orders, refunds, and exchanges Customer Care Specialist
World Play
June 2014 to October 2014
o Served as a liaison between customer support team, management and customers to improve customer service and business productivity
o Provided excellent customer service through phone, e-mail, and chat in timely manner o Analyze customer complaints and provide appropriate solutions o Track, follow-up and resolve customer’s outstanding issues in a timely fashion o Develop customer service programs in order to provide outstanding service o Recorded and maintained extensive account records regarding billing information, scheduling, history, etc.
Sales Executive
AT&T
August 2008 to June 2014
o Increased revenue of accounts by 25% by generating sales pipeline and upselling new services o Serve as an advisor to customers by formulating a strategy for their business needs and offering solutions and services offered by Dell, Inc. and its strategic partners o Responsible for acquiring new Corporate Liable (CL) opportunities for business es with 75 - 2,500 employees
o Responsible for account planning, identifying opportunities, managing sales funnel, and closing deals o Handled selling of new merchant processing agreements & equipment to small business customers o Determined products and services to assist with the growth of current merchants’ business as well to ensure they are operating within current industry best practices Marketing Representative
Bank of America
April 2003 to July 2007
o Determined the most appropriate solicitation for each customer while minimizing fraud and maintaining customer satisfaction
o Consistently offered solutions to customers by leveraging account information and effective questioning to identify the needs
o Optimized sales opportunities on each call, solicited balance transfers from competitors, solicited cash deposits into checking accounts, and offered additional credit card products and services Education
Logistics & Shipping
o Campbell High School
Skills
• o Leadership
o Business Management
o Sales
o Reporting & Analytics
o
Ecommerce
o
Digital Marketing
o
Email Marketing
o Marketing Automation
o Lead Generation
o Lead Scoring
o Training
o Data Entry
o Process Improvement
o Logistics & Shipping
o Case Management
o Talent Development
o Microsoft Office
o Salesforce
o Google Analytics
o Act-On
o Shopify
o Epicor
o
Siebel
o
Oracle
o
Word Press
• Sales Pipeline
• CRM Software
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