Food Service Manager
Resume:
Brett Weisberger
Brooklyn, New York 11216
********@*****.***
PROFILE:
Highly experienced and self-motivated manager with over 20 years combined experience. Proficient in team leading, event coordination, time management, and customer relations. Excellent problem solving, interpersonal and organizational skills with a multi-faceted background in theater, restaurants, and staff management.
EXPERIENCE:
Manager (Captain), Patina at Brooklyn Botanical Gardens — 2021-2023 Helping to run Weddings for anywhere from 100-250 people ($200,000 or more), Making sure everything runs efficiently and smoothly, direct a staff of 15-20, ensure hosts are happy, problem solve any last minute changes
Manager, Heartland Brewery, New York — 2013-2020
Provided mentoring to employees and managers, organizing special events for large companies and television productions, delegating roles and responsibilities to serving staff in a highly fluid environment, producing daily balance reports, active participant in the hiring and dismissal of employees, training new hires in business practices and procedures, maintaining quality of service among staff and management, addressing customer concerns and providing appropriate solutions to ensure loyalty and a positive customer experience.
Manager, Guy’s American Kitchen and Grill — 2012-2013 Worked as both a server and manager. Actively involved and responsible for overseeing the opening and development of this Heartland Brewery offshoot restaurant. Duties included event organizing— frequently catering to a celebrity clientele connected to film and theatrical promotional events. Effectively managed the demands of a high volume restaurant with a diverse staff. Server, Cheesecake Factory, Santa Monica, California — 2006-2008 Server in one of Santa Monica’s highest volume restaurants. Responsible for promoting a high level of customer satisfaction through
EDUCATION:
University of Pittsburgh, Pittsburgh, Pa. — Bachelor of Arts in Theater Arts, 1995William Esper Studios, New York, New York — Advanced Acting Certificate, 2000 SKILLS:
Excellent teamwork and management skills cultivated through extensive experience in the theater and food service industries. Method acting training and professional experience in numerous theater, film, and television productions. Highly flexible and adaptable to fluid circumstances, resulting from managing a high volume restaurant in Times Square. Comfortable with de-escalating dissatisfied customers in need of special attention and care, resulting from practical experience with international customers and highly diverse populations.
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