Data Entry Support Specialist
Resume:
Micheal K Lemus-Fletchall
Long Beach, CA *****
********@*****.***
Technology driven individual with a long working history in Quality Assurance, Quality Control, Technical Support, including General Office practices. Core Qualifications
Outstanding knowledge of industry standard quality assurance procedures Adept at analyzing business requirements and software requirement specifications Strong ability to implement all established quality assurance methods In-depth knowledge of Windows-based programs
Solid understanding of quality assurance and software development life cycles Willing to explore new quality assurance tools and procedures Exceptional communications and organizational abilities Authorized to work in the US for any employer
Work Experience
Tier 1 Technical Support (Remote)
Stamps.com (Auctane)/Robert Half Technologies - El Segundo, CA May 2022 to November 2022
(Contract) Gather customer information & determine the issue the customer is facing. As a Level 1 tech support specialist, it is our priority to analyze the symptoms & determine the underlying problem, including identifying what the customer is trying to accomplish. This is to ensure that time is not wasted on attempting to solve a symptom instead of a problem, & resolve the issues after identifying the underlying problem.
Auditor
RGIS/WIS - Signal Hill, CA
January 2022 to June 2022
Primary duties include: Assessing current stock levels of the clientele, accurately taking count of said items, & transmitting the results back to the employer. Office Administrator
Seedborg Campaigns' Voter Guide Slate Cards - Lakewood, CA January 2018 to December 2018
(Permanently Closed)
Back Office work. My responsibilities were focused mainly around responsible administrative tasks including maintaining records, data management, & data entry. Web Consultant - Remote
Appen ButlerHill - Bethel, WA
January 2016 to November 2018
P/T
Appen Butler-Hill - (Remote) Bethel, WA
Independent contracted testing used to improve the relevancy of the newsfeed for a leading global social media platform by refining the current algorithms in order to provide the user with a much richer experience.
Quality Assurance Web Technician
Disney Parks and Resorts Online - Glendale, CA
2012 to 2012
Evaluating, troubleshooting and testing web based tools repeatedly in search of bugs and errors. Logging, prioritizing, and tracking problems that are encounters for the developers for end user support. Also lead morning Scrum calls (Agile), and oversaw two separate teams. Quality Control Engineer
Testronic Laboratories - Burbank, CA
2011 to 2011
Identifying, prioritizing, resolving, documenting and communicating both technical and operational issues for the given media and continuously maintaining high satisfaction (both internal and external) through successful and timely resolution of technical and operational problems while using prior knowledge of digital video, audio, metadata and the post-production environment. Quality Assurance Tester/Customer Service
Disney Interactive - Glendale, CA
2006 to 2010
Tested and assisted in development of video games with team, leads and solo. Created a structured form of PC Testing for DIS, currently being used. Collaborated with leads on numerous work flow spreadsheets, how- to's, and general management of team. In charge of teams when leads were not available on numerous projects/games.
Education
Associate in Arts (AA) in Administration of Justice Long Beach City College - Long Beach, CA
January 2022 to Present
Certification in Middle Management
Rio Hondo College - Whittier, CA
September 2008 to October 2008
High school or equivalent in General Studies
Des Moines Area Community College - Carroll, IA
September 1996 to September 1996
Skills
• Excellent written and oral communication, technical trouble shooting, customer service & relationship management, effective & upbeat leadership, typing speed of 44+ wpm. Proficient with JIRA (Agile),DevTrack, Android/iOS handheld platforms, BugTrack, TestLink, Selenium (automated testing),Yslow, Firebug (Firefox Plugins), Cisco Ticketing Systems (7 years)
• Jira
• Microsoft Office
• Microsoft Word
• Bugzilla
• Selenium
• Android
• iOS
• Communication skills
• Computer literacy
• Time management
• Clerical experience
• Scrum
• Test Cases
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