Customer Service Relations Specialist
Resume:
Shaun Supernaw
Ozark, MO *****
***************@***********.***
A hardworking and reliable customer service/relations specialist focused on going above and beyond to support the team and serve customers. Trained in customer service and offering top-notch communicative abilities. Motivated to continue to learn and grow as a professional.
Work Experience
Maintenance
Walmart - Ozark, MO
August 2021 to Present
Maintenance store appearance
Sales Representative
Gold Mountain Communications - Springfield, MO
February 2020 to Present
Persuasively negotiated elements of vacation package with customers to meet customer expectations.
Resolved customer issues regarding timeshares, share tours, and vacation package details.
Organized family vacations, funerals, weddings, and first time travel Customer Service
McDonald's - Springfield, MO
October 2019 to March 2020
Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies. Trained new associates on store programs and policies. Managed details of completing sales payments, refunds, and exchanges, including issuing store credit.
Exceeded requirements in providing products and services to customers at all times. Advised customers on status of merchandise ordered and arranged for pickup and delivery. Provided expert service by communicating information to customers and following up on promises. Used proven techniques to increase sales and promote high-value products. live-in caregiver
Martha Rhoten - Springfield, MO
August 2017 to October 2019
Prepared daily meals
Compassionately assisted in personal hygiene
maintained property
composed healthy diet plan with personal physician approval administered medications, schedule refills
set doctor appointments, and communicated patient concerns as well as patient condition.
Customer Service
McDonald's - Springfield, MO
June 2016 to August 2018
Advised customers on status of merchandise ordered and arranged for pickup and delivery. Trained new associates on store programs and policies. Managed details of completing sales payments, refunds, and exchanges, including issuing store credit.
Provided expert service by communicating information to customers and following up on promises. Exceeded requirements in providing products and services to customers at all times. Store Manager
The Vapor Vendor - Springfield, MO
September 2014 to May 2016
Expertly implemented new sales plan
Reversed a poor performing store by revising systems, processes, training programs, and personnel. Increased sales by 60%
Exemplified customer relations and satisfaction
Built relationships with vendors and monitored supply chain to spot and correct deficiencies.
Met with prospective clients to present company offerings, discuss products, and showcase service solutions.
Education
associates in Medical Assistant
Career Point Institute - Tulsa, OK
August 2002
Certification in Business
Tulsa Job Corps Center - Tulsa, OK
June 2000
High school diploma in Honors biology
Broken Arrow High School - Broken Arrow, OK
August 1994 to May 1997
Skills
• Product Demos
• Negotiation
• Customer service
• Sales
• Customer service
• Typing
• Windows
• Sales
• Typing
• Windows
• Customer service (10+ years)
• Typing (7 years)
• Windows (10+ years)
• Technical support (4 years)
• Facilities Maintenance
• Marketing
• Management
• Help Desk
• Purchasing
• Customer service
• Clerical experience
• Windows
• Banking (1 year)
Additional Information
Skills
Manage inventory Serve customer needs
Acquire new customers Demonstrate products
Lead generation Marketing portfolio management
Event planning Advertising coordination
Sales enablement
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