Support Analyst Project Manager

Betty Sittenfeld

**** ****** *****, ******, ** **945

**********************@*****.***

Cell: 415-***-****

Highlight of Qualifications

Experienced PMO, Portfolio, Program, and Project Management professional

Strong Agile and Waterfall hybrid methodology development and execution experience

Expertise with Electronic Health Records, CMS FHIR Interoperability, Electronic Data transactions and Management, Customer and Vendor Relations

Skilled in Operations Management, Training, Team Building, Leadership.

Deliver successful projects across a Global organization.

Professional Experience

HiPaaS: Pleasanton, CA 94588

EDI and FHIR Implementation: Kaiser, BCBSLA, Sentara Healthcare, Group Health Cooperative, Central California Alliance for Health

Sr. PMO Project Manager: April 2021-Present

Manage implementation projects for API-based solutions specific to the healthcare insurance domain.

Oversee several large clients on Implementation of Patient Access API and Provider Directory API

Manage the deliverables for the CMS FHIR Interoperability mandates using the US Core profile mapping, CARIN profiles and CMS Blue Button Implementation, the DaVinci Use Cases and FHIR Repository with OAuth.

Provide comprehensive project plans and documentation to manage deliverables, milestones, and timelines.

Monitor, measure, review, and update project plans throughout all phases of implementation and keep all parties informed on progress and risks.

Using Agile Methodology, conduct sprint planning sessions, daily stand-ups and update JIRA epics and requirement details.

Produce project documentation and create knowledge articles and libraries.

Act as liaison between technology vendors and internal IS groups.

Responsible for ensuring infrastructure architecture supports platform compatibility.

Implement Clockify, time tracking application for time tracking across enterprise, after managing selection process, POC, training, and delivery to production.

Allscripts: Novato, CA 94945 July 2018-March 2021

Sr. Project Manager/Implementation Consultant/Interface Analyst

Provide technical, business consulting and product expertise to customers with comprehensive solutions to be delivered to market.

Facilitate technical discussions for project integrations and technical solutions from one-to-many technical applications.

Determine the scope of the implementation technology solution and the resources required to successfully complete.

Develop technology solutions to clients for integrations, product extension and enhancements.

Partner with colleagues, clients, and vendors to develop best practices around data validation, management, and analysis.

Conduct implementation pilots and help customer envision final solution.

Manage the vendor/client relationship through the on boarding/off boarding process for several applications and interface engine migration.

EHR application/technical support for Marin, St. Joseph, The Rogosin Institute, Howard University & CHMB multi-tenant client base.

Responsible for updating and maintaining all database information in EHR dictionaries and interface translation tables for accurate interfacing of patient information, charges, and lab/rad/path results.

Interface analyst experience including troubleshooting HL7 messages, managing application development, integrating software, creating testing procedures, providing technical support to staff.

Train new clients on the essentials of systems for all implementations.

Responsible for adding and maintaining AD for all Marin clients.

California Medical Healthcare Billing (CHMB): Novato, CA 94945 June 2017-July 2018

Project Manager:

Manage several applications, each having multiple databases, with responsibilities that include data translation, interface maintenance and training to end users.

Serve as main point of contact and provide support for more than 60 organizations and over 1,500 end-users.

Oversee interface migrations and responsible for contacting vendors, testing, maintaining channels, translation table set up and maintenance.

Responsible for correcting and maintaining QIE Interface Engine (Global System Variables & Channels) to ensure information, such as documents, lab results and pathology reports file appropriately from Interface to Allscripts Electronic Health Record.

Create and configure all provider and user profiles for Remote Desktop connection, Allscripts EMR, GPMS Practice Management system, Scan module, DUO, FMH Patient Portal.

Create clear and organized documentation to support workflow process for providers and end users.

Resolve application and technical issues in a timely manner via Zendesk Ticket system, phone, remote session using GoToMeeting, Skype and WebEx.

Create and configure new providers and schedules within the GPMS Practice Management System.

Marin Medical Practice Concepts: Novato, CA 94945 July 2005-June 2017

Clinical Application Support Analyst

Provide Allscripts EHR support, including customization and configuration of providers and user profiles, structured, unstructured, and dictated notes, task lists, worklists, and patient lists.

Set up, document, and maintain Network access for internal employees and Client Domains in Active Directory.

Successfully complete projects and delegate or escalate issues as needed.

Stay current with upgrades and industry standards, changes & developments.

Assess workflow to customize database to fit the needs of practice, employees, and providers.

Configure and maintain provider and user accounts for Allscripts EMR and Scan module.

Responsible for correcting and maintaining Connect R interface engine to ensure information, such as documents, lab results and pathology reports file appropriately from Interface to Allscripts Electronic Health Record.

SKILLS:

Zendesk, Service Now (SNOW), Microsoft Teams, Slack, Windows, OneNote, MS Office, IDX, MSO, Cirius Billing System, SCCIPA Online, Salesforce.com, Allscripts EHR, Centricity IDX Practice Management System,TWPM Practice Management, IDX Connect R, Q-vera Interface Engine

EDUCATION:

Denison University

Bachelor of Arts in Dance/Kinesiology

Contact this candidate