Center Representative Support
Resume:
TM
OBJECTIVE
Seeking a challenging position that will enhance and utilize my skills and experience while offering opportunities for career growth within the organization
SKILLS
Team player
Punctuality
Dependability
Customer Service
Data Entry
Microsoft Office
Problem Solving
Detail Oriented
TIQURRIA MEALING
113 CRESTLAND DRIVE
COLUMBIA, SC 29210
***************@*****.***
EXPERIENCE
UNEMPLOYMENT CUSTOMER SERVICE REP. • DEPT. OF EMPLOYMENT & WORKFORCE • AUGUST 2022 TO CURRENT
Responsible for handling inbound calls regarding unemployment insurance inquiries from claimants, employers and other stakeholders
Provide information and guidance on procedures and guidelines of the department
Review claims and help resolve issues so that claims can be processed
Create heat tickets for issues that are escalated to department management
Responsible for meeting department productivity levels
Document all calls in the system and perform follow-up if needed
HELP DESK SUPPORT REPRESENTATIVE • TD BANK • JUNE 2020 TO AUGUST 2021
Answered help desk calls
Respond to support requests received via web-based system
Resolved user issues via telephone and remote-control software
Troubleshoot software/hardware problems
Reset user passwords and grant system access to employees locked out of accounts
Escalated tickets to other IS support team members when unable to resolve issue
Documented all support requests in call log
Kept customers aware of status and delays on their issues
CUSTOMER SERVICE REPRESENTATIVE • WNS TRANSUNION • 06/2019 - 6/2020
Answered inbound calls for Transunion
Located customer accounts by verifying personal information
Provided credit score details
Worked with various secondary clients (Chase Bank, American Express, Synchrony Back, etc.) to resolve customer issues
Troubleshooted system problems effectively while entering data into various software platforms
Identified customers’ needs, clarified information, researched issues and provided solutions and/or alternatives
CALL CENTER REPRESENTATIVE • TELEPERFORMANCE • 9/2018 -6/2019
Obtained client information in order to access account
Answered inbound client calls for Bank of America customers
Provided account information by following procedures and adhering to company guidelines
Documented all call information according to standard operating procedures
Completed call logs and metric reporting
Assisted with training newly hired staff
EDUCATION
HIGH SCHOOL DIPLOMA • JUNE 2016 • COLUMBIA HIGH SCHOOL
GPA of 3.0
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