Academic Advisor Support Specialist
Resume:
Cheryl Denise Kadir
Gainesville, VA 20155
OBJECTIVE: To work in an educational setting as an Academic Advisor or Success Coach.
EDUCATION
* ******* ********* in the Master’s field for Early Childhood Education at Strayer University
3 credits completed in the Masters field in Business at American Public University
M.Ed., Strayer University, Graduation - Summer 2013
BBA, HR Management, Strayer University, March 2010
PROFESSIONAL EXPERIENCE
Academic Advisor/Student Success Coach
Chantilly, Virginia
Essential Duties & Responsibilities:
Support students from enrollment through graduation.
Counsel and advise students by phone, email, text, and video chat / GoTo Meeting.
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Follow up to ensure resolution of each issue.
Reenroll students by focusing on outreach and retention efforts.
Work closely with various campus staff to address student issues.
Work with students to ensure a solid academic plan and ensure continued registration.
Provide accurate individualized basic academic advising to a group of assigned students.
Collaborate and escalate potential issues with the Academic Appeals Department to provide students with necessary academic interventions for early alert, satisfactory academic progress plans, and other academic needs.
Closely track students’ progress, through communication and analytics, for each academic term, to ensure class attendance and academic progress.
Identify at-risk students and determine potential issues and connect them to tutoring, and/or correct any existing issues.
Provide counseling on career preparation and resources at key points to assist students prior to graduation.
Provide students with career services, as needed.
Point of contact for student onboarding once the initial enrollment process is completed.
Take students through the New Student Orientation either individually or as a group.
3/12-12/12
Academic Advisor, Strayer University Online,
Chantilly, Virginia
Provide best practices and guidance to students in an online environment.
Develop individualized course sequence plans that are consistent with student’s life goals.
Assist and advise students with course selection and degree requirements.
Conduct workshops on Student Success and Math/English Fundamentals.
Guide students in using support services and learning resources.
Identify interventions and strategies to assist at-risk students.
Promote and support academic progress to encourage students to complete degree programs.
Student Support Specialist, Strayer University Online,
Chantilly, Virginia
03/11 - 3/12
Meets set enrollment goals on a regular basis as set forth by the Student Support Managers and Campus Director in coordination with the Campus Dean.
Monitors the progress of each student in meeting the expectations and timelines he/she established when developing his/her Personal Education Plan.
Regularly meets with the Student Support Manager and others in the retention group to review continuing student enrollment activities and related issues.
Regularly communicates with assigned in-school and reinstate student populations, via telephone, email and paper mailings, postings, surveys, and classroom presentation, to encourage and facilitate continued enrollment.
Monitors attendance postings and follows-up with all students who have missed consecutive weeks.
Proactively supports the continued enrollment of students to increase their potential to attain their educational objectives.
Identifies at-risk students and works with them to identify interventions (i.e. tutoring, additional academic advising, etc.) needed to assist them succeed in collegiate environment.
Reports and works to resolve problems impacting student enrollment with the appropriate department (academics, business office, etc.).
Continually works with all Academic Advisors to ensure all first term students are ready to move onto the next quarter.
Admissions Officer, Strayer University Online,
Chantilly, Virginia
12/09-03/11
Proactively responded to new student inquiries via phone and email.
Interviewed prospective students to determine their backgrounds,
goals, and objectives.
Educated prospective students on the benefits of Strayer University s high-quality academic programs, convenient locations, and flexible course schedules.
Assisted students with the application process and partner with other departments in the University to finalize enrollments.
Consistently achieved quarterly performance objectives.
Followed up with students to provide ongoing encouragement and support.
School-Age Child Care Program Center Supervisor,
Fairfax County Office for Children, Fairfax, Virginia
12/01-8/08
Conducted professional development skills training for 50 employees at a time covering topics such as Special Needs, Teambuilding, Curriculum and the Summer Program.
Maintained productive relationships with Families, Principals,
Licensing, Child Protective Services and Fairfax County Public School staff.
Supervised staff and provided observation and feedback on a consistent basis.
Modeled developmentally appropriate adult-child interactions.
Communicated and complied with company policies and procedures.
Planned, coordinated, and implemented age-appropriate experiences for school age children.
Followed through on Health, Safety and Accountability for all school age children.
TECHNICAL SKILLS
Microsoft Office Word, Excel, PowerPoint
Email Outlook, Internet Explorer, Mozilla Firefox
Computer (Typing 80-100 wpm)
References available upon request.
Contact this candidate