Health care
Resume:
Linda E. Ankrom, MSN, MHA, RN
Mobile: 412-***-**** ***********@*****.***
EXPERIENCE & ACCOMPLISHMENTS
HCA Health Trust-Woman’s Hospital of Texas, Houston, TX October 2022-December 2022
The Woman's Hospital of Texas is a 403-bed premier facility providing a range of specialty women's services, including breast care, labor and delivery, maternal fetal care, and urogynecology and includes a large Level IV neonatal intensive care unit (NICU).
Director/Manager interim Pediatric Intensive Care and General Pediatrics October 2022-December 2022
Provide expert program development knowledge to re-recruit RN staff, and recruitment of new RN through collaboration with human resource leaders, development of target marketing, and participation in robust hiring events. Collaboration with medical director, surgeons and ED for the development of Pediatric and Pediatric intensive care unit, placement, care and throughput opportunities. Developed education and onboarding model for new hires. Managed target budget while reducing travelers. Active in leadership rounding with patients and families for mother baby and antepartum units, participated in CRSE survey, developed the system standards for conscious sedation in collaboration with quality, compliance leadership and Medical leadership for sustained best practice.
UnityPoint Health, Des Moines IA, May 2021-October 2022
Provides coordinated clinic, hospital, and home-based care for patients in Des Moines and Central Iowa. UPH employs 290 physicians and providers working in more than 55 UnityPoint Clinic locations and supported by state-of-the-art UnityPoint Health - Des Moines hospitals - Iowa Methodist Medical Center, Iowa Lutheran Hospital, Blank Children's Hospital and Methodist West Hospital - and cancer center along with a home health care service.
Senior Director & interim manager, Women’s and Children’s Services, May 2021-October 2022
Reporting to the Chief Nurse Executive and Chief Operations Officer with 4 Direct reports. Responsibilities include Women’s and Children’s service line at Unity Point Methodist Medical Center and Methodist West Hospital, to include maternity service’s for 2 campuses with the largest delivery centers for the region, along with 2 special care nurseries, Blank Children's emergency department, sedation services, general pediatrics and hematology/oncology units, care management, infusion center, pediatric intensive care unit (PICU) and 2 level IIIB neonatal intensive care units (NICU).
Accomplishments/Outcomes/Achievements:
Achieved recertification of level three Maternity services.
Steered accountability through education, audits, and one to one rounding to elevate compliance of documentation to meet standards of Pitocin protocol, lab labeling, and QBL, with goals to improve patient safety and outcomes while challenging the team to meet or exceed QAPI standards.
Steered the development of the special care nursery steering a family centered model of care for the tertiary Maternity care center.
Achieved zero citations on the 2021 regulatory survey.
Successfully implementation of centralized staffing
Stabilizing staffing during unprecedented high nursing retention rates, through auditing compliance of hours worked, attendance, and educating direct reports and staff about the impact of peers and policy. Emphasis on empowering leaders to follow developed policy, standards setting transparent expectations.
Taught the technique of meaningful one to one rounding with direct reports
Pediatric Oncology unit recognized as the 95-percentile ranking for Press Ganey September 2021
Lead a just culture for safety, education, and accountability
Collaborate with diverse leadership team to steer mission and vision during an unprecedented time.
University of Pittsburgh Medical Center Health System (UPMC), Pittsburgh, PA, 1999 to May 2021
As an integrated academic health system, UPMC operates 40 academic, community, and specialty hospitals, more than 700 doctors' offices and outpatient sites, and has an NPR of $8.4b. UPMC employs more than 4,900 physicians, and offers an array of rehabilitation, retirement, and long-term care facilities. The NCI-designated Comprehensive Cancer Center UPMC Hillman Cancer Center has 60 locations and works in conjunction with the other UPMC hospitals research and treat various forms of cancer.
UPMC Magee-Womens Hospital ` 2018 to May 2021
UPMC Magee-Womens Hospital was one of the first recognized as a National Center of Excellence in Women’s Health by the U.S. Department of Health and Human Services. With 335 beds, Magee provides patient care and serves as the teaching facility for the University of Pittsburgh in specialty areas for both men and women, including gynecologic oncology, lymphedema treatment, and gastroenterology services. The hospital has an NPR of $825m.
Operations Director, Comprehensive Breast Cancer Center,
Reporting to the Vice President of Operations with 6 direct reports. Responsible for maintaining the commission on cancer certification, exceeding quality standards to grow operational and clinical direction of the comprehensive breast cancer center (including 6 clinics & providers), which treats more than 26k oncology patients yearly to include, development and growth of the women’s cancer genetics program, research and clinical trials, the LiveWell Survivorship Program, supportive and palliative care program, patient navigation, integrative care services, financial counselors, revenue cycle, to include the outpatient oncology and the non-oncology infusion centers, while maintaining Commission on Cancer accreditation. Responsible for monthly and bimonthly budget, recruitment and retention, quality improvement projects, evidence-based practice, Magnet designation (application and site preparation). Work collaboratively with peers on the introduction and implementation of patient and family centered care, regulatory surveys, program design, and EMR implementation and development of enhancements.
Accomplishments/Outcomes/Achievements:
Achieved recertification from Commission on Cancer Certification and elevating QOPI standards through the development of the oral medication EPIC template, creation of template for auto consults to dieticians, steered development of link to pull in Lippincott medication details to medication reconciliation in EMAR, coordination of service lines, community resources, support groups & integrative services, housing agreements, & philanthropic relationships.
Led acquisition and stood up new construction non-oncology, infusion center treating for all service lines; GI, Rheumatology, neurology, asthma & immunology, hematology, obstetrics. Collaborating with multiple providers to deliver the highest standards of care through the desired services and productivity required to meet the patient volumes and needs. Known as the most desirable center to receive care in the tristate area, providers only referred patients to these centers.
Achieved a 21% increase in top box score in patient satisfaction due to the availability of nutrition support and a 14.4% increase in patient satisfaction due to reduced wait times in exam areas and blood draw areas, timely nurse response, courtesy of the lab technician, providers discussion of treatment options.
Developed a comprehensive authorization team through collaboration with revenue cycle team, decrease wait times and denial through the use of algorithms and ongoing education of team.
In collaboration with financial analysts and revenue cycle team developed a front loaded cost saving initiative posting free drug vouchers to qualifying consumers prior to the 45 d billing cycle; this reduced the receivables monthly.
Increased staff engagement by 39% on “MyVoice” Survey, 2019.
Developed or continued multiple safety and experience programs, including: the Clinical and Translational Research Center and Clinical Trials Protocol budgets, key volume indicator tool, Patient Financial Health Program, scalp hypothermia treatment, the medical marijuana program, the Livewell Survivorship Program education series and a Nurse Ambassador Program.
Created the Navigation, Licensed Social Worker career ladder
Lead the centers on the first ever Journey and successful initial MAGNET designation.
Unit Director, Comprehensive Breast Cancer Center 11/2014 to 04/2018
Reported to the Vice President of Operations with five direct reports and 50 FTEs (including 12 providers and 10 advanced practice providers), responsible for the growth of clinical and operational direction of three outpatient clinics and three infusion centers, monthly and bimonthly budgets, staffing, quality improvement projects, evidence-based practice, education events, grand rounds, and debriefing for staff to achieve clinical competence for protocols and clinical trials. Steered the center to Magnet designation and recognized as the first outpatient oncology center to be published in the MAGNET document illuminating the patient centered care model, clinical trials, EMR operations, scalp cooling and integrative therapies.
Accomplishments/Outcomes/Achievements:
Achieved zero citations on the Joint Commission regulatory survey.
Developed the Special Care visit to provide clinical expertise coordinated to serve the patients needs in one day.
Developed the Cancer LiveWell Survivorship Program, palliative care program, and assisted in the reaccreditation process for the Commission on Cancer and NAPBC.
Proposed a plan for the acquisition of two clinics.
Spearheaded the Breast Ovarian Risk Assessment & Prevention Program to improve patient experience.
Developed and implemented the Patient Financial Health Program.
Introduced initiatives including “Condition Wait” and “5 Levels of Care”, which resulted in a patient satisfaction score exceeding quarterly goal by 3.6%. Yes
Increased patient satisfaction by 5% in one year by providing nutritional consultation for all patients.
Unit Director, Comprehensive Breast Cancer Center (Cont’d)
Support professional development, maximizing roles, and optimizing clinic support:
oPromote the nursing career ladder through collaboration with the education department to secure a free take program for all oncology nurse to pursue certification.
oIdentify professional staff’s strengths and skill sets to design projects they can be successful in.
oCollaboration with Human Resource to develop a career ladder for Medical Assistants with the outcome of 3 attainable levels related to projects and education.
oPromoted:
10 Registered Nurse for completing certification
7 Registered Nurse for project implementation
1 Medical Assistant for education and project implementation
4 Advanced Practice Providers for completing certification
4 Office staff to enhanced roles maximizing skill sets and optimizing support for the clinic
Implemented the use of tethered vitals monitors to decrease transposition errors.
UPMC Hillman Cancer Center ` 06/2013 to 11/2014
UPMC Hillman Cancer Center is an NCI designated cancer center, providing care to more than 74k national and international patients annually. The research at UPMC Hillman Cancer Center includes a range of disciplines, from cancer prevention and early detection to novel therapeutic discovery, survivorship, and end-of-life care.
Clinical Nurse Manager/Interim Practice Manager, Hematology Oncology
Reported to the Regional Clinical Director and the Regional Operations Director with 20 FTEs. Responsible for aligning acquisitions through clinical operations of a 16-chair and bed outpatient clinic and infusion center. Duties included: preparing for Joint Commission site visits and QOPI site visits, as well as ensuring the proper administration of clinical trials, providing clinical and nonclinical training and education, performing annual competencies, chart audits, and EMR audits, creating schedules, and evaluating and auditing nursing projects.
Accomplishments/Outcomes/Achievements:
Led multiple accreditation surveys and audits with zero citations.
Achieved the highest Press Ganey scores in the history of the center.
Implemented team huddles along with staff and patient rounding.
Standardized operating procedures, improving patient wait times.
Instituted multiple initiatives to improve patient experience, including the Journal club and a patient and family support group.
Educational development of Medical Assistants through the day in the life program, partnering a medical assistant with registered nurse, leveraging communication tools, enhancing assessment skills, revising competency checklists with outcomes equal to and greater than removing the day-to-day tasking association.
UPMC Children’s Hospital of Pittsburgh 1999 to 2013
UPMC Children’s Hospital of Pittsburgh is a Magnet designated, 315-bed, academic children’s hospital with an NPR of $637m. The hospital is nationally ranked in nine of 10 pediatric subspecialties by U.S. News & World Report (2018-19). The facility provides care for over 12k inpatient stays and more than 1m outpatient visits annually and is home to the region’s only Level I Regional Resource Pediatric Trauma Center. Children’s Hospital of Pittsburgh was acquired by UPMC in 2001; prior to that, the hospital functioned as an independent facility.
Charge Nurse, CICU, PICU, NICU, PACU (10/2006 to 06/2013)
Reported to the Director of Nursing service and acted as a clinical leader alternating among the cardiac ICU (12 beds), pediatric ICU (36 beds), neonatal ICU (52 beds), and post-anesthesia care unit (26 beds), which each had between 12-24 FTEs. Responsible for staffing ratios and acuity in addition to managing operating room scheduled admissions, direct admissions from the transport team, mobilization for codes, response to emergency room trauma, and internal and external crises.
UPMC Children’s Hospital of Pittsburgh
Charge Nurse, CICU, PICU, NICU, PACU (Cont’d)
Accomplishments/Outcomes/Achievements:
Development of childhood obesity education program focused on educating staff, community organizations, and medical providers on weight management topics.
Recognized as a Cerner Super User and acted as a team leader, mentoring employees in the proper use of the EMR software.
Piloted start-up transition units for Neonatal ICU and Cardiac ICU.
Acted as safety outcome leader.
Served as preceptor for staff nurses.
Charge Nurse, Acute Care & Critical Care (01-2004 to 10-2006)
Reported to the Nurse Manager and acted as a clinical leader over 35 FTEs within the acute care unit (26 of beds) and the critical care unit (19 beds). Responsible for clinical expertise, leadership, safe patient to staff ratios, acuity, and scheduling as well as acting as preceptor to nursing staff and students.
Early Career: Registered Nurse, Acute Medical Surgical & Limited Stay Units (10/1999 to 1/2004)
DEGREES EARNED
MSN (Nursing Education) & MHA, 2013, University of Phoenix, Phoenix, AZ
BSN, 2010, University of Phoenix, Phoenix, AZ
ASN, 1999, Community College of Allegheny County, Pittsburgh, PA (honors)
CERTIFICATIONS, LICENSURE & CONTINUNING EDUCATION
Oncology Certified Nurse, Oncology Nursing Certification Corporation, 2013
Certified Pediatric Hematology/Oncology Nurse, Association of Pediatric Hematology Oncology Nurses, 2004
Certified Pediatric Nurse, Pediatric Nursing Certification Board, 2006
Registered Nurse, State of Pennsylvania, 1999
Registered Nurse, State of Iowa, Texas
Advanced Cardiac life support, 1999
Pediatric Advance Life Support, 1999
Basic Life Support, 1999
Certified Respiratory Care, 1999
AWARDS
Nurse Leader of the Year, University of Pittsburgh Medical Center, Magee-Womens Hospital, 2018
Nurse Leader of the Year Nominee, Magee-Womens Hospital of University of Pittsburgh Medical Center, 2017
Face of the Johnson & Johnson Campaign for Nursing, 2016
MEMBERSHIPS, AFFILIATIONS & VOLUNTEER WORK
American Organization for Nurse Leadership
Sigma Theta Tau International Nurses Honor Society
Oncology Nursing Society
National Ovarian Cancer Coalition Volunteer
Susan G. Komen for the Cure Volunteer
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