Customer Service Executive Assistant
Resume:
ERICA L. BAILEY-PAUL
Glenside, PA *****
**********@*****.***
SUMMARY
Professional Summary Accomplished Sales, Operations and Compliance Manager with over 15years of experience Branch Manager experienced at managing business operations in the financial industry. Expertise in employee oversight, customer relationship management, networking and sales growth. Ambitious at expanding personal accomplishments and business goals.
SKILLS
Management Skills
Effective Listening and Communication Skills
Advanced Evaluating and Problem Solving Skills
Microsoft Office Skills
Office Management Skills
Business Development
Certified Ambulance Compliance Officer
Relationship Building
Risk Assessment
Hiring and Recruitment
Project Management
Certified PA Notary
EXPERIENCE
TRUMARK FINANCIAL CREDIT, LA SALLE UNIVERSITY AND CHESTNUT HILL OFFICE
Multi Site Branch Manager/ Assistant Vice President 01/2017 to Current
Responsible for supervising and managing two offices overseeing financial reporting, hiring and train staff, and grow branch revenue, deposit dollar and membership
Duties include managing and supervising employees, assisting customers, and providing excellent customer service
Prepares financial statements and analysis for branch
Another responsibilities includes developing and instructing financial literacy programs and classes to students, faculty, and staff throughout the University.
LIFEMED AMBULANCE
Certified Ambulance Compliance Officer 01/2013 to 01/2021
Management of daily risk assessments while developing, implementing and monitoring the compliance programs
Making sure all policies and procedures are accurate an updating them to ensure alignment with state, regional and national guidelines
Organize and conduct compliance training, investigating internal and external reports of compliance concerns
Responsible for interviewing, hiring, and all general HR and Risk Management matter
Ensure that the company passes all recertifications and audits
Along with company owner built this start up to generate 6-figure sales annually.
BB&T/NATIONAL PENN BANK
Branch Manager/ Market Leader 01/2012 to 01/2017
Responsible for branch compliance and operations
Business development
Ensuring to bank policies, procedures, and operational integrity
Grow deposit dollars and loan growth
Network and attend local community events
3RD FED BANK
Assistant Manager 01/2010 to 01/2012
Responsible for branch compliance with bank policies, procedures, and operational integrity
Operate as business lender for loans up to 100k
Responsible for coaching and building team in a profit and loss environment
Recruiting top talent with the ability to forecast staffing needs
Provide staff with coaching and training so that they can maintain success
Maintains and develops relationships with existing small business customers while creating great partnerships with the community to create new business relationships.
EXPRESS LIMITED BRANDS
Brand Sales Leader 01/2002 to 01/2012
Key holder responsible for coaching and assisting associates
Acts as business manager in absence of store manager
Maintains quality of service while ensuring effective customer service and increased sales.
AERIE BY AMERICAN EAGLE
Assistant Store Manager 01/2009 to 01/2010
Promotes sales by demonstrating merchandise and products to customer
Contributes to team effort by accomplishing related results as needed
Responsible for maintaining store image by completing floor sets
R.P. VOCATIONAL REHABILITATION
Executive Assistant 01/2008 to 01/2009
Performs administrative duties for executive management
Responsibilities include screening calls, making travel and meeting arrangements, preparing and transcribing reports, research, project coordination, and client and vendor management
Interacts with all levels of internal management and staff.
CITIZENS BANK
Retail Sales/Service Banker 01/2007 to 01/2008
Performs a variety of duties to assist customers on the banking floor
Proactively sells and cross sells products and services to new and existing customers
Processes and opens new accounts
Researches and corrects customer account errors
Assists customers in completing and closing a variety of loan applications and other banking related forms
Successfully meets quarterly sales goal.
EDUCATION AND TRAINING
CERTIFIED AMBULANCE COMPLIANCE OFFICER 10/2014
National Academy of Ambulance
SALES DEVELOPMENT PROGRAM 12/2012
Holy Family University/GNPCC, Philadelphia, Pa
BACHELOR OF APPLIED SCIENCE: CRIMINAL JUSTICE 05/2006
Temple University, Philadelphia, Pa
PARALEGAL SPECIALIST CERTIFICATION 05/2002
Judge Advocates Generals School United States
Central High School, Philadelphia, Pa 05/2001
MILITARY
MILITARY SERVICE, 2001-2009 Paralegal Specialist, United States Army Reserve Sergeant in the 153rd Legal Support Organization, JAG Maintained top security clearance through duration. Highest Rank E-5 Sergeant
ACTIVITIES AND HONORS
Treasurer, BNI (Business Networking International), Fort Washington Chapter -The World's Leading Business Networking and Referral Organization Changing the Way the World Does Business
Treasurer/Board Member of F.E.L.L.O.W.S.(Faithfully Ensuring Love Leads Our Way Servicing)- Providing scholarships and exposure for underprivileged children to HBCU's (Historically Black Colleges and Universities)
Treasurer/Board Member The Local- Established in 1958, the Chestnut Hill Local emerged as a community forum and since has become an award-winning, independent weekly newspaper serving the neighborhoods of Chestnut Hill, Mt. Airy, Wyndmoor, Flourtown, Erdenheim and the surrounding communities in Northwest Philadelphia and Eastern Montgomery County.
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