Marcia H. Keyes

*** ********* *****

Pensacola, Fl 32507

850-***-****

advs61@r.postjobfree.com

Community Health of Northwest Floirda

Clinic Site Manger walk in clinic for the uninsured and homeless

14 W Jordan street Pensacola Fl

350 Herman Street Pensacola Fl

Nov 2020-Present

Patient billing activities

Scheduling of staff

Maintain attendance reporting

Ordering Supplies

Payroll (3rd Party)

Assisting with patient complaints

Conduct staff’s performance reviews

Hire Staff

Financials

Budgeting

Work with Providers on staffing and patient issues

Set the tone of the clinic environment through ensuring positive patient relations,

Landrum Personnel Temp Service

August 2020 – November 2020

Follow up with employees who are out of the office due to Covid 19 exposure.

Work with Occupational health appointments when it pertains to Worker comp.

Monitor medical supplies

Indexing and redaxing charts for Covid 19 review

Drug Screens

Assisting patient with physical exam paper work

Practice Manager

Panhandle Vascular Surgical Specialists

1502 Creighton Road, Pensacola, Florida

March 2019-April 2020

Direct the day-to-day functions of the clinics

Oversees preparation of daily personnel assignments

Recruited new staff and assist with onboarding and training

Conduct staff’s performance reviews.

Collections

Conducted Event Marketing

Performs A/R and A/P and payroll in collaboration with the practice’s CPA

Implemented the budget for the practice

Ordered medical supplies and office supplies

Formulate and revise all policies and procedures, as needed

Conduct weekly staff meeting to formulate schedules and address issues for the week.

Monitor patients’ schedule

Work with Vendor Pricing

Billing -EHR

Credentling

Practice Manager

HCA

West Florida Medical Group

2120 Johnson Avenue, Pensacola, Florida

West Florida Neurosurgery

West Florida OBGYN

West Florida Orthopedic

April 2013 -April 2018

Implemented and directed the day-to-day functions of the clinics and their programs and activities

Developed and maintained each practice’s budget

Maintained the practices’ policies and procedures to ensure compliance with current regulations

Meet with supervisors and staff about practice operations, problem solving and service improvement

Functioned as a liaison with patients regarding A/P and patient collection

Working with the billers and coders to ensure patients’ accounts were correct and submitted timely

Made routine inspections of the practices to ensure established Protocols s were being adhered to

Recruited, interviewed, selected and hired practice personnel, supervisors and staff members

Maintained an excellent working relationship with the medical professionals, providers, and other health related facilities and organizations.

Patient follow up

Billing EHR

Ordered Medication and Office supplies

Credentialing

Patient flow

HIPPA and OSHA

Made sure equipment was calibrated

Kept up with p.a.’s and Physician’s license and CME’s

Worked with patients on their experiences in the office

Medical record compliance

Patient follow up

Practice Manager

Nephrology Associates of the Gulf Coast

Pensacola, Florida

August 2008-April 2013

Managed several locations

Evaluated employees’ work activities and performance

Maintained employees’ benefits programs

Addressed all misconduct and conflicts

Monitored the flow of both clinics to ensure all regulations, standards and expectations were met

Negotiated competitive pricing for medical and office supplies

Renewed all professional licensed. as needed (Physicians LPNs, ARNP)

Monitored CME’s

Monitored the reimbursement process for insurance companies in a timely manner

Performed daily deposits

Scheduled travel conferences

Billing and coding

Managed expense allocations for each physician

Monthly accountant weekly to reconcile A/R and A/P

Monitored Meaningful Use

Utilized QuickBooks and Excel to maintain the practice’s financial system

Marketing

Credentialing

Hospitals, Dialysis Centers and Insurance Companies

Traveled weekly to the following off-site practices

Crestview, Florida

Gulf Breeze, Florida

Atmore, Alabama

Foley, Alabama

Practice Manager

James C. Boyd, M.D. (Retired)

Pensacola, Fl. 32503

1998-2008

Assisted physician in minor office surgeries

Sterilized patient equipment and disinfected patient rooms

Performed coding and billing for office and hospital charges

Performed A/P, A/R, Patient Collections and Payroll functions

Maintained budget

Ensured charts were completed and prescriptions were called in timely

Reviewed/Renewed/Maintained Insurance Contracts

Handled physician’s personal and business banking transactions

Payroll

Calendar

Front desk

Authorization and referrals

Patient follow up

Credentialing

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