Front Desk Practice Manager
Resume:
Marcia H. Keyes
Pensacola, Fl 32507
*********@*****.***
Community Health of Northwest Floirda
Clinic Site Manger walk in clinic for the uninsured and homeless
14 W Jordan street Pensacola Fl
350 Herman Street Pensacola Fl
Nov 2020-Present
Patient billing activities
Scheduling of staff
Maintain attendance reporting
Ordering Supplies
Payroll (3rd Party)
Assisting with patient complaints
Conduct staff’s performance reviews
Hire Staff
Financials
Budgeting
Work with Providers on staffing and patient issues
Set the tone of the clinic environment through ensuring positive patient relations,
Landrum Personnel Temp Service
August 2020 – November 2020
Follow up with employees who are out of the office due to Covid 19 exposure.
Work with Occupational health appointments when it pertains to Worker comp.
Monitor medical supplies
Indexing and redaxing charts for Covid 19 review
Drug Screens
Assisting patient with physical exam paper work
Practice Manager
Panhandle Vascular Surgical Specialists
1502 Creighton Road, Pensacola, Florida
March 2019-April 2020
Direct the day-to-day functions of the clinics
Oversees preparation of daily personnel assignments
Recruited new staff and assist with onboarding and training
Conduct staff’s performance reviews.
Collections
Conducted Event Marketing
Performs A/R and A/P and payroll in collaboration with the practice’s CPA
Implemented the budget for the practice
Ordered medical supplies and office supplies
Formulate and revise all policies and procedures, as needed
Conduct weekly staff meeting to formulate schedules and address issues for the week.
Monitor patients’ schedule
Work with Vendor Pricing
Billing -EHR
Credentling
Practice Manager
HCA
West Florida Medical Group
2120 Johnson Avenue, Pensacola, Florida
West Florida Neurosurgery
West Florida OBGYN
West Florida Orthopedic
April 2013 -April 2018
Implemented and directed the day-to-day functions of the clinics and their programs and activities
Developed and maintained each practice’s budget
Maintained the practices’ policies and procedures to ensure compliance with current regulations
Meet with supervisors and staff about practice operations, problem solving and service improvement
Functioned as a liaison with patients regarding A/P and patient collection
Working with the billers and coders to ensure patients’ accounts were correct and submitted timely
Made routine inspections of the practices to ensure established Protocols s were being adhered to
Recruited, interviewed, selected and hired practice personnel, supervisors and staff members
Maintained an excellent working relationship with the medical professionals, providers, and other health related facilities and organizations.
Patient follow up
Billing EHR
Ordered Medication and Office supplies
Credentialing
Patient flow
HIPPA and OSHA
Made sure equipment was calibrated
Kept up with p.a.’s and Physician’s license and CME’s
Worked with patients on their experiences in the office
Medical record compliance
Patient follow up
Practice Manager
Nephrology Associates of the Gulf Coast
Pensacola, Florida
August 2008-April 2013
Managed several locations
Evaluated employees’ work activities and performance
Maintained employees’ benefits programs
Addressed all misconduct and conflicts
Monitored the flow of both clinics to ensure all regulations, standards and expectations were met
Negotiated competitive pricing for medical and office supplies
Renewed all professional licensed. as needed (Physicians LPNs, ARNP)
Monitored CME’s
Monitored the reimbursement process for insurance companies in a timely manner
Performed daily deposits
Scheduled travel conferences
Billing and coding
Managed expense allocations for each physician
Monthly accountant weekly to reconcile A/R and A/P
Monitored Meaningful Use
Utilized QuickBooks and Excel to maintain the practice’s financial system
Marketing
Credentialing
Hospitals, Dialysis Centers and Insurance Companies
Traveled weekly to the following off-site practices
Crestview, Florida
Gulf Breeze, Florida
Atmore, Alabama
Foley, Alabama
Practice Manager
James C. Boyd, M.D. (Retired)
Pensacola, Fl. 32503
1998-2008
Assisted physician in minor office surgeries
Sterilized patient equipment and disinfected patient rooms
Performed coding and billing for office and hospital charges
Performed A/P, A/R, Patient Collections and Payroll functions
Maintained budget
Ensured charts were completed and prescriptions were called in timely
Reviewed/Renewed/Maintained Insurance Contracts
Handled physician’s personal and business banking transactions
Payroll
Calendar
Front desk
Authorization and referrals
Patient follow up
Credentialing
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