Customer Service Administration Manager

CURRICULUM VITAE

POLYCARP GITU WAITHIRA

P.O BOX 4432, Thika, 01000, Kiambu

Mobile : +254-***-******

Email: ***************@*****.***

PROFILE SUMMARY

I am an industrious individual with the ability to adapt well, a fast learner with excellent customer service skills, paired with close attention to details and ability to work well under minimum supervision in an ethical and trustworthy manner.

WORK EXPERIENCE

ARIJIJU RETREAT

Laikipia

2021 – present

Front of house and butler

Key responsibilities:

Formal table service and service of drinks

Care of wine cellar

Meeting and greeting guests

Care of silverware and fine antiques

House flower arrangment and table decoration

Store keeping responsibilities:

Monthly stock count

Input of stock count on Microsoft excel

Receiving and input of resupply to stores

ELKARAMA LODGE

Laikipia

2018 – 2021

Guests Relations and administration manager

Key responsibilities:

Liasing with reservations office to provide guest information to the lodge team

Welcoming, meeting and greeting guests

Preparing welcome folders and gift packages

Making local travel arrangements for non-resident guests

Hosting guests and planning guests activities during their stay

Anticipating and addressing guest needs to ensure comfortable stay

Store keeping and recording

Receive and orchestrate all lodge orders and deliveries

Managing lodge phone and administration email

Managing lodge onsite payments

Responsible for curio shop

Responsible for end month reporting to lodge manager and directors

EDUCATION

Machakos University

Machakos

2014 – 2017

Undergraduate degree - Graduation pending

Kirimara High School

Karatina

2013

High School Diploma – Grade scored B(plain)

ST. Teresa Academy

Nyeri

2008

GED – Marks scored 375/500

SKILLS

Excellent communication and interpersonal skills

Great leadership and staff management

Excellent active and critical listening

Reasonable problem solving

Excellent customer service

Critical decision making

Cooperative in teamwork

Industrious adaptability to different conditions and environments

Resourceful creativity

Highly organized

Effective time management

Keen attention to details

COURSES

London School of Hygiene & Tropical Medicine and UK Public Health Rapid Support Team – Tackling the Novel Corona Virus

July 2020

British Council – Policy Making

May 2020

REFERENCES

1.STEPHEN NJOROGE

Kiambu County Government

Mobile: +254-***-******

Email: *********@*****.***

2.JULIUS WANJOHI

El Karama Lodge

Mobile: +254-***-******

Email: *********@*****.***

3.Eric Gathurima

Arijiju Retreat

Mobile: +254-***-*****

Email: **********@*****.***

Contact this candidate