Center Agent Service
Resume:
MELANIE DILLARD
PROFESSIONAL CUSTOMER SERVICE AND CALL CENTER AGENT
Corning, AR
United States
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INTRO
Very organized, self-sufficient, and goal-oriented Customer Service Agent with over 16 years of inbound and outbound
customer service experience, providing customer support in fast- paced call center environments. 3+ years
remote work experience. Stellar Office, communication, and resolution skills. Superb at deescalating
any situation in a friendly, yet professional and timely manner.
SKILLS
EXPERIENCE
Ability to Work Independently
Excellent Communication
Skills
Microsoft Office
Effective Time Management
Conflict Resolution
Interpersonal Skills
Proven Collaboration and Teamwork Skills
Consistent Work Under
Pressure
Initiative and Problem-solving Abilities
Computer and Software Experience
Extremely Reliable
Persistent in a High Call Volume Environment
Help Desk Adept
Employment History
Outbound Call Center Agent, Self-employed Freelance Agent, Rector, AR
September 2020-Present
Work productively to determine the needs of customers and fast track solutions to those needs.
Answer inquiries by effectively researching, locating, and relaying information to customers.
Maintain call center database by collecting and recording information.
Continually work to enhance call center's reputation by providing quality and timely service to customers on behalf of clients.
Meet established attendance expectations and goals to achieve client objectives.
Advise a large volume of customers every day with a positive attitude and focus on client and customer satisfaction.
Collaborate with clients to ensure all needs are met on both ends the work spectrum.
Customer Service Agent, Staffmark, Paragould. AR
January 2003-February 2014
Collaborated with upper management to ensure ultimate customer satisfaction.
Achieved a customer satisfaction rating of 97% within 6 months of employment.
Expedited service to prioritize customer needs.
Helped to maintain and increase customer loyalty by placing follow up calls and expressing consideration for customers.
Tracked customer complaints and addressed emergency requests as needed, escalating customer account issues to supervisors when required.
Followed up with customers about resolved issues to maintain high standards of customer service.
Formed lasting client-customers relations by being responsive, respectful, and professional at all times.
Black River Technical College G.E.D.-1995
EDUCATION
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