ANTHONY BONNER

**** ***** **** *****, ********, TX 75181

469-***-****

advs52@r.postjobfree.com

SUMMARY

Service professional with experience in customer/ client relations, sales and administration in the government sector and business service industries in the private sector. Highly motivated, resourceful with excellent negotiation and mediation skills. Ability to work independently as well as in a team environment. Capable of managing multiple tasks and meeting deadlines. Experienced and effective working with people of all levels and backgrounds.

PROFESSIONAL EXPERIENCE

Dallas County Metrocare Services, Dallas, TX

Business Office Coordinator II 2022 to present Oversee the day-to-day operations of the business office and medical records department.

Works effectively with the Regional Medical Director, Clinical Managers and Pharmacist to optimize services in a timely and efficient manner while maintaining a customer friendly and cost-effective business environment. Manage site consumer flow, ensuring that patients are seen in a timely and efficient manner.

Manages/Maintains provider schedules in current software

Manages waiting areas and directs patients to the appropriate staff to address needs

Ensures patients are not left in waiting areas without provider knowing they are present

Ensures patients are contacted and reminded of next day’s appointment

Ensures patients are followed up on when they miss an appointment

Ensures collection of outstanding balances and documentation of payment plans

Ensures coverage for all appointments

Collaborates with Medical Director, Clinical Manager, and Pharmacist to ensure that patients are not sent away without being served. Reports problems to Business Manager.

Ensures the highest level of confidentiality and HIPPA compliance within region

Hire, supervise, coach, develop, dismiss and general performance management of direct business and medical records staff

Implements policies & procedures as directed by senior management

Implements and manages new consumer registration, the collection of payer and authorization information and data processing to ensure accurate consumer billing and efficient account collection

Coordinates with Medical Director and Clinical Managers to ensure accurate and timely completion of HR paperwork for all regional staff.

Ensures accurate and timely reporting of Payroll for assigned staff

Monitors attendance trends for all assigned staff

Acts as IT liaison to facilitate computer and telephone needs for assigned sites

Maintains knowledge of and complies with established policies and procedures including government, insurance, and third-party payer regulations/contractual requirements

Responsible for managing the fiscal operational expenses of the assigned site budget, collaborating with medical director and clinical managers as needed or required

Responsible for monitoring and meeting expected performance goals/metrics

Dallas County Health and Human Services, Dallas, TX

Inspector- section 8 housing and code enforcement 2017 to 2022

• Inspect housing units selected for participation in the section 8 programs for compliance with all building and construction codes and HQS regulations.

• Records and reports all deficiencies including any health and safety issues; notifies landlords of conditions of property with a detailed list of inspections failures.

• Maintain inspection records. Performs clerical and administration duties including data entry preparing and processing various documents and maintaining files. Performs other duties as assigned.

Texas Health and Human Services, Dallas, TX Texas Works Advisor II, 2010 to 2017

Interview clients and verify financial and other information to determine

Eligibility for SNAP (food stamps), Temporary Assistance for Needy Families

(TANF), and Medicaid programs.

• Process changes to client status including overpayments, adjustments or benefit restoration.

• Provide general information and assistance to clients regarding programs and application process via phone as well as in writing.

• Review suspected fraud cases and make referrals to investigators. Assist the supervisor with unit administration and interpretation of policies for staff and clients.

Serve as the team lead responsible for training and mentoring.

• Act as supervisor in the unit supervisor's absence.

• Complete periodic unit reports, narrative and statistical, and respond to client complaints.

• Perform case reading functions to determine validity and accuracy of eligibility determinations made by other staff.

• Manage service improvement projects and complete activity reports.

Northern Tool & Equipment, Garland, TX Sales, 2009 to 2010

Helped business and individual customers with product information and

Product selection. Maintained department and assisted with inventory.

Anthony Bonner resume page 2

The Expo Design Center, Dallas, TX

Bath Showroom Associate, 2007 to 2009

Assisted and consulted with customers to assess their needs and provide assistance with purchasing and installing plumbing products. Provided information on stock items and special order products.

• Planned and coordinated service delivery for assigned area.

• Worked with department managers and team members to ensure department goals were met. Average weekly sales in excess of $50,000.

Highpoint Southwest Services, Dallas, TX Store Merchandiser, 2004 to 2007

Displayed and merchandised various products in home improvement stores

Working with a variety of store personnel and manufacturers to maximize sales.

• Handled product returns and processed credit adjustments.

• Helped maintain adequate inventory levels.

• Assisted with new hire field training.

Frito Lay Inc., Addison, TX

Bulk Route Sales, 2002 to 2004

Sold, delivered, and merchandised snack products to large chain grocery stores.

• Processed orders, handled credits and returns

• Set up displays and worked with management to negotiate shelf space.

Shelby County Corrections, Memphis, TN Counselor, 1993 to 2002

Facilitated and organized group and individual counseling sessions in county drug and alcohol unit. Helped assigned inmates in 12 step treatment programs.

• Maintained housing units and helped inmates conform to program.

• Performed routine patrols to ensure a safe, secure environment.

• Generated unit reports and maintained unit log each shift

EDUCATION

Bachelor of Applied Arts and Science, Human Services Management and

Leadership with concentration in Information Technology

University of North Texas at Dallas, Dallas, TX

Associate of Applied Science, Information Technology

Southwest Tennessee Community College, Memphis, TN

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